Coordinator - Workforce Program

Coordinator - Workforce Program

locationMemphis, TN, USA
PublishedPublished: 5/14/2024
Student Affairs and Services
Full Time

Southwest Tennessee Community College is a comprehensive, multicultural, public, open—access college. Southwest has 7 campuses/centers from which it offers over 100 programs and over 20 technical certificate programs.

We foster student success, transform lives, and increase the educational level of a growing community in Shelby County. Southwest is a Tennessee Board of Regents institution, accredited by the Commission on Colleges of the Southern Association of Colleges and Schools.

We invite you to become a part of the Southwest Team!

Title: Coordinator - Workforce Program

Employee Classification: Clerical & Secretarial

Institution: Southwest Tennessee Community College

Department: Workforce, Career and Technical Education

Campus Location: STCC - Multiple Campus Locations

Job Summary

The Workforce Programs Coordinator is a full-time, fiscal year appointment reporting to the AVP of Workforce, Career and Technical Education. The Workforce Programs Coordinator provides support for the Southwest Workforce and Community Solutions (SWCS) department to promote personal enrichment, professional development, advanced career training, and custom training programs and services.

Job Duties

  • Build community awareness by assisting with the creation of non-credit courses, events and programs.
  • Assist in the development and implementation of new courses to further strengthen Southwest as a quality and nimble provider of non-credit programming.
  • Maintain workforce credentials and industry certifications records.
  • Create, maintain and publish the STCC training schedule.
  • Provide regular reports to the AVP and Director about STCC initiatives.
  • Interact with representatives of educational institutions, business organizations, community partners and other related groups to encourage participation, stimulate interests and coordinate recruitment strategies as well as activities.
  • Work closely with community groups, secondary schools and other agencies to analyze and define training/recreational needs and preferences.
  • Support community events, trade show activities, recruitment fairs, and other community outreach opportunities to provide STCC with a strong presence throughout the region.
  • Conduct research to identify, analyze and define appropriate target groups, offerings, and media, best suited to these markets.
  • Utilize online student registration system for community education program management including but not limited to content management, registration management, marketing/branding, income/expense management and reporting/analytics.
  • Administer and/or proctor high stakes assessments.
  • Support and advance the College’s as well as STCC department goals, objectives, strategies and tactics.
  • Meet established performance metrics, which include projects, job duties and responsibilities on time and as assigned.
  • Assist with maintaining department database.

Minimum Qualifications

  • Bachelor's degree in Business, Education or a related field.
  • Three or more years work experience in workforce, education or a related field.
  • Possess strong Communication and Customer Service skills.
  • Demonstrated ability to be a self-starter and effective multi-tasker.
  • Can prioritize, work under pressure, and meet deadlines.
  • Demonstrated ability to work effectively as a team member.
  • Demonstrated ability to multi-task, maintain effective client communications and logistical planning.
  • Ability to work a flexible schedule, including evenings and weekends, as needed.

Preferred Qualifications

  • Experience with registration (CRM) software systems.
  • Possess strong analytical and critical thinking skills.
  • Experience working with an ever-growing campus population.

The intent of this job description is to provide a representation of the types of duties and responsibilities that will be required of positions given this title and shall not be construed as a declaration of the total specific duties and responsibilities of any particular position. Employees may be directed to perform job-related tasks other than those specifically presented in this description.

Candidates who are called for an interview must notify Human Resources in writing at least five (5) days in advance of any reasonable accommodation needed prior to the date of the interview.

First consideration will be given to current Southwest Tennessee Community College employees who meet the minimum qualifications for the position.

In order to be considered for the position, the following items must be uploaded:

  • Resume
  • Cover letter
  • Unofficial Transcripts

A summary of our benefits can be found below: 


Incomplete applications will not be considered.

Southwest Tennessee Community College is a TBR and AA/EEO employer and does not discriminate against students, employees, or applicants for admission or employment on the basis of race, color, religion, creed, national origin, sex, sexual orientation, gender identity/expression, disability, age, status as a protected veteran, genetic information, or any other legally protected class with respect to all employment, programs and activities.