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Title: Dental Assisting Adjunct Instructor, Part Time
Employee Classification:&nbsp;Faculty
Institution:&nbsp;TCAT-Knoxville
Department: Dental Assisting
Campus Location: TCAT Knoxville
Job Summary
Tennessee College of Applied Technology Knoxville is accepting applications for the position of a part time Dental Assisting Adjunct Instructor. This position would typically work less than 20 hours per week at a rate of $30 per hour. To provide quality instruction for student learning and to maintain a positive learning environment in the classroom.
Job Duties
<ul>
<li>The Dental Assisting instructor is responsible for teaching all phases of the State of Tennessee Dental Assisting registry curriculum including classroom, clinical and laboratory. - (Essential)</li>
<li>Other duties include curriculum updates, professional development, maintain student records, student recruiting, student retention, job placement and functioning as a liaison with area employers. - (Essential)</li>
<li>The successful applicant must demonstrate a genuine commitment to helping students succeed in the classroom and in the workplace. - (Essential)</li>
</ul>
Minimum Qualifications
<ul>
<li>Post-secondary training from an accredited institution in the field</li>
<li>Must have a minimum of three (3) years current experience in the dental assisting field</li>
<li>Must hold current TN RDA, DDS/DMD, or RDH licensure in good standing</li>
<li>Current two (2) year Healthcare Provider BLS CPR w/AED training certification</li>
</ul>
Preferred Qualifications
<ul>
<li>Prior Teaching experience</li>
<li>TN RDA certifications in the following expanded functions: Nitrous Oxide Monitoring, Dental Radiology, Sealant Application, and Coronal Polishing</li>
<li>Be familiar with program compliance under TN Board of Dentistry</li>
</ul>
Knowledge, Skills, and Abilities
<ul>
<li>Possess organizational and communication skills necessary to be an effective instructor</li>
<li>Ability to exercise good judgment in evaluating situations and decision-making</li>
<li>Strong customer service skills</li>
<li>Computer skills including general knowledge of Microsoft Word and Excel</li>
</ul>
APPLICATION SUBMISSION &amp; REVIEW: To be considered for a position at TCAT Knoxville, you must create an online application and upload your required documents. Your skills, abilities, qualifications, and years of experience will be evaluated using what is recorded on your application. Please be sure to include the complete Begin and End Dates under your Employment History. Scan and attach required documents to the online application in Word or PDF format. Review of applicants will begin immediately and continue until the position is filled.
REQUIRED DOCUMENTS: Resume Educational transcripts/diploma Industry licensure and/or certifications
Applications are accepted until filled.
EMPLOYMENT DOCUMENTS: Current federal law requires identification and eligibility verification prior to employment. Only U.S. citizens and aliens authorized to work in the United States may be employed. An offer of employment is contingent upon a successful background check.

Motlow State Community College


      Dental Assisting Adjunct Instructor, Part Time
    

Title: Coordinator of Academic Advising
Employee Classification:&nbsp;Other Professionals
Institution:&nbsp;Roane State Community College
Department: Academic Advising
Campus Location: Roane State Community College
Job Summary
The Coordinator of Academic Advising assists the Director of Academic Advising to provide training and support for faculty and staff (including Administrative and Support Staff). This position provides support as the university transfer partner contact and resources for RSCC faculty and staff. 
Job Duties
Assists with the coordination of all university partner meetings, and outreach events for Roane State students.
Supports the development advisor training programs for faculty and staff and serves as a resource and liaison with faculty and deans for academic advising.
Provides academic advising services when faculty members are away from campus.
Provides academic advising support for dual enrollment and middle college students.
Participates on committees both on and off campus to represent the RSCC Advising office and in lieu of the Director of Advising.
Assists with the coordination of the infrastructure/timeline for faculty advisor assignments.
Communicates and collaborates with One-Stop, Admissions, Records &amp; Registration, Success Coach team, faculty advisors, site directors/staff and support staff to provide seamless advising services to incoming prospective certificate students and currently enrolled students.
Travels to different campus sties to provide outreach and advising assistance to students, faculty and staff.
Responds to email, phone calls and in-person walk-ins from students, faculty and staff requesting assistance from the Advising Resource Center (ARC).
Maintains and completes monthly and annual reporting, paperwork and keeps the Director of Advising apprised of status.
May require evening and weekend work as needed.
Minimum Qualifications
Bachelor's degree with three (3) years of experience in academic advising in a post-secondary institution. Degree in college student personnel, school counseling or leadership/curriculum development preferred.
Preferred Qualifications
Master's degree with three (3) years of experience in academic advising in a post-secondary institution. Degree in college student personnel, school counseling or leadership/curriculum development preferred.
Knowledge, Skills, and Abilities
Excellent verbal and written communication skills. Excellent organization skills.


      Coordinator of Academic Advising
    

Title: Laboratory Technician I (Temporary Part-Time)
Department: Natural and Behavioral Sciences
Campus: Magnolia Campus
Closing Date: Open Until Filled
Type of Appointment: Temporary Part-Time
Pay Rate: $16.95 per hour
*If you are a PSCC Student and eligible for the Student Employment Program, you will be paid on experience and the rates are $14.00 (no experience), $15.00 (6 months experience) and $16.00 (9 months experience)*.
Work Hours: 30 hours per week
Contract Period: January 2, 2025 – March 31, 2025
 Position Summary:&nbsp;The overall purpose of this job is to manage and operate all science laboratories on campus. Main functions include preparing science experiments, as well as obtaining all supplies, materials, and equipment needed by the faculty and students in the laboratories through college channels, and setting these out in an orderly fashion. This includes such things as preparing chemicals, reagents, and solutions, growing plants, properly disposing of chemical and biohazard waste, updating SDS information and other safety protocols, maintaining a clean/safe environment in the laboratories, cleaning up after experiments, and making sure equipment is accounted for and in working order. Another responsibility is to communicate with the laboratory instructors to help with troubleshooting minor issues during class. As a member of a site campus, this person is expected to engage with the campus community at that site campus. All of these are done with a team attitude to the benefit of our students and the goals of our college.
Duties and Responsibilities:
42% Set up laboratory for both lab experiments and for lab practicals with required supplies, materials, and equipment; take down the same. Lab setups include laboratory courses in General Biology, General Chemistry Anatomy and Physiology and Microbiology.
20% Clean up lab(s), including sanitation, waste disposal, maintenance and/or repair laboratory equipment, and models, ensuring proper storage of equipment, keeping accurate/up to date inventory of lab models and equipment
10% Order &amp; obtain needed supplies through communication with the Lead Laboratory Technician and other department members.
10% Prepare chemical reagents and solutions; and operate various equipment as needed to accomplish these tasks.
5% Communicate lab needs to Lead Laboratory Technician and serve as liaison between lab instructors and course lead instructors.
5% Ensure a safe laboratory environment through proper disposal of chemical/biohazardous waste, update SDS files, proper labeling of chemicals and reagents, test safety equipment, create visual aids in the lab(s) to inform instructors and students of required lab safety guidelines and practices, inform instructors of updated and/or current safety standards
5% Assist with site campus activities and miscellaneous projects as assigned by the campus dean.
3% Travel to other branch campuses as needed to attend meetings/trainings, assist other lab technicians, etc.
Note: The College reserves the right to change or reassign job duties, or combine positions at any time.
Required Qualifications: Bachelor’s degree or higher in a natural science such as Chemistry or Biology. No career experience is required, however the laboratory experience required to obtain a degree in the natural sciences should be sufficient; additional laboratory work experience outside of what is required to obtain a degree in the natural sciences would be preferred.
Special Instructions to Applicants: To be considered for a position at Pellissippi State, you must create an on-line application. Your skills, abilities, qualifications, and years of experience will be evaluated using only what is recorded on your application. Please note: attaching a resume does not substitute for completion of the application form. Part-time work experience is calculated at 50% of full-time experience. Please note: to scan, upload, or attach documents, a computer and scanner are available at the Hardin Valley Campus Educational Resources Center, if needed.
Pellissippi State Community College is an EEO/AA/Title VI/Title IX/Section 504/ADA employer
If you have any problems or questions please contact Pellissippi State Community College’s Human Resource Office at 865-694-6607 or by email at <a href="mailto:recruiting@pstcc.edu" target="_blank">recruiting@pstcc.edu</a>.
If you are interested in this position, click on the link to the top right to apply.
#mrp


      Laboratory Technician I (Temporary Part-time)
    

Title:&nbsp; Executive Assistant I, External Affairs
Department:&nbsp;External Affairs
Number of Positions:&nbsp;1
Classification:&nbsp; 3m – on campus mobile

Position #:&nbsp;600590
Type of Appointment:&nbsp;Full-Time
Pay Rate:&nbsp;$36,270 - $44,390/per year. Pay will be determined based on related work experience above required. To be considered in determining pay, all related work experience must be listed on the application.
Required Documents Needed to Upload at Time of Application:&nbsp;Resume, transcripts and three professional references.
Reference check requirements:

​·&nbsp;&nbsp;&nbsp;Non-supervisory roles: three (3) current or former supervisors
​·&nbsp;&nbsp;&nbsp;Personal references (friends, clergy, customers, relatives) are not considered acceptable references.
Position Summary: The overall purpose of this job is to support the daily operations of the office of the vice president of External Affairs and provide administrative support for the External Affairs division, (Workforce &amp; Community Development, the Foundation, Marketing and Communications, and Career Development). Position is primarily located on the Hardin Valley campus but may be asked to work from other campuses and sites where events are held.
Essential Functions:
&nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; 60%Provide daily office administration processes. These duties include: processing payroll, including leave forms for three executive directors; and one director; processing electronic purchase requisitions, petty cash and travel requests/claims for vice president and other External Affairs staff; scheduling meetings and events; campus mail; taking minutes from meetings; tracking and refilling inventory; scanning and filing documents; processing travel requests and post-travel claims; preparing reports and documents using Microsoft Office products; order business cards and nametags for External Affairs employees; maintain employee contact information for division; coordinate activities with the vice presidents and other members of the president’s staff, faculty, staff, students, vendors, and the community; maintain vice president’s appointment calendar; collaborate with other Senior Staff Executive Assistants in the coordination of campus wide and community events; schedule events in 25Live for vice president and other External Affairs staff including required physical and publicity needs; arrange for travel, conferences, and special events or other activities; maintain personnel, financial, statistical and other important/confidential records as needed.
15% Assist in monitoring the budget request and expenditures during the fiscal year for the division
10% Screen and handle all external calls, visits and inquiries to the vice president. Transfer or refer calls as appropriate. Respond to inquiries and requests via phone, email and in person. Handle each contact with appropriate levels of confidentiality and professionalism.
5% Prepare minutes, compose/draft correspondence, and prepare reports, including graphs, as needed.
5% Assist with reviewing and updating policies based upon TBR/THEC policy. Coordinate with division staff and others as needed.
5% Participate in Human Resources professional development series throughout the year and forward.
Note: The College reserves the right to change or reassign job duties, or combine positions at any time.
Key Results Areas:&nbsp;Successful functioning of the office of the vice president of External Affairs; timely processing of purchase requisitions, meeting minutes, travel requests and meeting payroll deadlines. Must be able to function independently and work with co-workers. Must be able to use appropriate judgment, decision-making, and maintain confidentiality.
Job Requirements:&nbsp;
<ul>
<li>An Associate’s degree is required. B.S./B.A. preferred. Certified Administrative Professional certification (CAP) is a plus as is Microsoft certification in Office or specific applications such as Excel. On the job training will be required for college specific software and processes.</li>
<li>Three years of related professional experience is required. Prior experience in higher education preferred.</li>
</ul>
Skills/Abilities:
<ul>
<li>Excellent communication skills - verbal and written</li>
<li>Ability to effectively communicate with PSCC personnel, including faculty, staff and students</li>
<li>Ability to effectively communicate with external constituencies.</li>
<li>Maintain effective interpersonal relationships</li>
<li>Work as a team member</li>
<li>Attention to detail</li>
<li>Takes initiative to get things done without being prompted</li>
<li>Able to analyze and prioritize tasks</li>
<li>Ability to stay organized</li>
<li>Able to complete tasks in a timely manner</li>
<li>Demonstrates a high degree of emotional intelligence</li>
<li>Able to work independently</li>
<li>Produces high quality work</li>
<li>Keeps errors and mistakes to a minimum, ensuring accuracy and consistency</li>
<li>Strong customer service skills</li>
<li>Strong problem-solving skills</li>
<li>Possesses a willingness to adapt</li>
<li>Ability to relate to students</li>
<li>Ability to collaborate with other administrative units to create an environment conducive to institutional success</li>
<li>Work as a team member</li>
<li>Ability to engage in the College’s mission and values</li>
</ul>





.





Part-time work experience is calculated at 50% credit of full-time work experience.
Complexity &amp; Creativity: 
The Executive Assistant relies on the College’s and TBR’s documented policies and procedures as needed. A reasonable amount of analytical, technical and creative thinking skills is necessary when considering departmental staff needs. Steps are taken with little to no supervision to improve the work environment in regard to general office flow. Technical proficiency is maintained by attendance of software trainings and other professional development opportunities. It can be very time consuming to schedule meetings where conflicts can mean managing multiple priorities in creative ways.
Must have good interpersonal skills and the desire and ability to interact well with coworkers, students, and the public. Strong communication skills in working with business and industry partners, with a general understanding of workforce and community needs. It is also important to be professional, diplomatic and discreet as the position has access to personal and confidential information that may not be shared.
Must be able to show attention to detail. Must have strong written and spoken communications skills and be able to write grammatically correct communiqués such as email messages, meeting minutes, and letters. Must be extremely proficient in Microsoft Office – primarily Word, Excel, and Outlook, especially including creating and editing graphs, creating, formatting and editing spreadsheets and sharing documents via Office 365.&nbsp; Must understand database concepts. Must be willing and able to learn other software based/online systems for scheduling rooms, ordering equipment and materials and reporting. Must be able to operate a multi-line phone, copier, calculator, fax machine and scanner.&nbsp; Must be able to adapt to and master new technologies. Must be able to use Self-Service Banner (student database).
This position requires someone who must be able to independently prioritize and organize work including maintain multiple calendars and schedules; working with multiple distractions and interruptions; taking accurate messages and meeting minutes; adapting to new technologies and processes.
This position also must be aware of applicable higher education and other federal and state regulations such as FERPA (Family Educational Rights and Privacy Act), and others.
Magnitude of Impact: 
The employee is part of the front line of the External Affairs division and can be the first person someone will meet when coming to the college. As a college employee, the decision to listen carefully to our students and co-workers is an important decision. The next step is to make every effort to provide them with the requested information, an answer to a question, or to get them directed to a department that can help them. It is important to be knowledgeable about the college and it is not easy as things are constantly changing.&nbsp; It serves our mission, goals, and objectives to serve through excellent customer service.&nbsp; A positive and caring attitude reflects well on the College. Being treated with respect and courteous by a knowledgeable and helpful employee has a significant impact on the college’s success.
From an office management perspective, the decisions in maintaining the calendar from the office of the VP for External Affairs and in ordering and tracking items, and monitoring the budget can have a very positive or a very deleterious on the college to the extent that they are or are not well executed.
Responsibility for Accuracy: 
Common errors include those in a typical office setting: a typo in a document or report, misinforming someone due to an information or procedural change that we might not be aware of, leaving someone off a distribution list, or an email, a calendar schedule error, and transposing telephone numbers. There is a high likelihood that the error will be caught by proofing and double-checking with the vice president or other External Affairs employee(s). Work is verified as needed.
Financial Impact: The employee is responsible for office material assets including office computer(s), printers, monitors, phone, scanner, etc. Additionally, late or inaccurate reporting to Human Resources or Payroll can affect the processing of faculty/staff payroll, such as misplacing a contract or not processing intent to hire paperwork.
Budgetary: The employee does not have budget authority but will use budget tracking and purchasing software to assist in the tracking of various budgetary accounts under the office of External Affairs.
Judgement and Decisions: The employee operates independently to manage office and set-up for efficiency; to maintain the office’s calendar, subject to final approval from the VP. Coordinate with External Affairs direct reports in regards to office calendars. The employee operates independently, contacting numerous constituencies to track and verify contracts and expenditures as needed.
Nature of Contacts: The employee has contact with the president and the president’s office, with the other vice president’s and their offices, with purchasing, human resources, all other divisions/departments and their respective staff members in the college; Tennessee Board of Regents (TBR staff), State of Tennessee auditors, outside vendors and community members. The contact is frequently to provide or get information to coordinate meetings, conferences, webinars, purchase orders, travel requests, leave requests, etc. Will be required to travel to and work with other Campus personnel.
Physical Demands: Much of the work requires sitting in front of a computer and using the hands and fingers to type or use a computer mouse. Also, required to travel between buildings on campus. There may be infrequent travel including driving PSCC vehicles for training and conferences. Must be able to detect incorrect computation on paper and computer, detect color in Excel spreadsheets and other reports; making color copies; detect originals from copies. The employee must be able to prepare reports in Excel including graphics. This position involves extended periods of time viewing a computer screen. when communicating with students, other employees and faculty to answer their questions, to prepare minutes and to listen to audio training from computer. Occasional physical expectations such as moving tables, chairs, etc in setup of meetings and events.
Hazards: Typical office risk of paper cuts, minor scrapes and bruises. Eye strain resulting from visual demands. Neck and back strain from extended desk work and stress. Carpal Tunnel and other repetitive motion disorders are potential risks are high due to extensive repetitive motions.
Full-time Employment Benefits:
<ul>
<li>Insurance Options: Health, Dental, Vision, Life, Short/Long-term Disability, FSA/HSA&nbsp;</li>
<li>Wellness Incentive Program, if enrolled in health plan</li>
<li>Educational Assistance: Fee Waiver, Spouse/Dependent discounts, Audit/Non-Credit, Reimbursement Program</li>
<li>Employee Assistance Program</li>
<li>Retirement Options: Tennessee traditional pension plan option (TCRS), 401k with $100 company match, 457, 403b</li>
<li>Employee Discount program with over 900+ companies</li>
<li>14 Paid Holidays/Year Includes paid days off the last week of December</li>
<li>Sick Leave Bank</li>
<li>Longevity Pay</li>
<li>Many opportunities for professional development</li>
</ul>
Special Instructions to Applicants:&nbsp;To be considered for a position at Pellissippi State, you must create an on-line application. Your skills, abilities, qualifications, and years of experience will be evaluated using only what is recorded on your application. Work experience that is&nbsp;not&nbsp;listed on the application will not be considered towards compensation. Please note: attaching a resume does not substitute for completion of the application form. Part-time work experience is calculated at 50% of full-time experience. Please note: to scan, upload, or attach documents, a computer and scanner are available at the Hardin Valley Campus Educational Resources Center, if needed.
Pellissippi State Community College is an EEO/AA/Title VI/Title IX/Section 504/ADA employer
If you have any problems or questions please contact Human Resources at Pellissippi State Community College’s Human Resource Office at 865-694-6607 or by email at&nbsp;<a href="mailto:recruiting@pstcc.edu" target="_blank">recruiting@pstcc.edu</a>.
If you are interested in this position, click on&nbsp;Apply&nbsp;located below or&nbsp;Apply Now&nbsp;in the upper right-hand corner.&nbsp;
#mrp


      Executive Assistant I, External Affairs
    


      Student Account Services Specialist
    

Title:&nbsp; Coordinator, Advertising
Department:&nbsp;Marketing and Communications
Number of Positions:&nbsp;1
Classification:&nbsp; 3 on campus

Position #: 100200&nbsp;
Type of Appointment:&nbsp;Full-Time
Pay Rate:&nbsp;$47,760-$59,110/per year. Pay will be determined based on related work experience above required. To be considered in determining pay, all related work experience must be listed on the application.
Required Documents Needed to Upload at Time of Application:&nbsp;Resume, transcripts and three professional references.
Reference check requirements:

​·&nbsp;&nbsp;&nbsp;Non-supervisory roles: three (3) current or former supervisors
​·&nbsp;&nbsp;&nbsp;Personal references (friends, clergy, customers, relatives) are not considered acceptable references.
Position Summary: Plan, develop, schedule, budget, purchase, oversee, and evaluate the timely production of the college’s external paid communications. Monitor student enrollment trends, evaluate and implement communications strategies, and develop messaging to reach multiple audiences. Work with college offices and departments to create promotional appeals to meet short and long-term student recruitment needs. The position also works with the graphic designers, photographer, videographer, web development staff and social media staff to produce and distribute advertising creative.
Essential Functions:
35% Oversee the college’s paid media placement including, budgeting, scheduling and ad placement.
25% Work with Marketing and Communication staff to develop advertising creative and message strategies to appeal to multiple college audiences.
20% Assess and evaluate advertising effectiveness, generate reports, and implement outcomes and trends into new advertising appeals.
15% Work with Marketing and Communications staff to promote and maintain the consistent application of the college’s brand in all paid external communications, student recruitment publications and online communications.
5% Assist the Assistant Director, Web and Advertising as needed with general website needs.
Note: The College reserves the right to change or reassign job duties, or combine positions at any time.
Key Results Areas:&nbsp;Increase in student enrollment, participation in college social media, increase in traffic to the college’s website, support for college fund raising, and increase attendance at college events.
Job Requirements:&nbsp;
<ul>
<li>A bachelors degree in marketing or advertising required.</li>
<li>3 years’ experience in marketing, advertising, or related roles.</li>
</ul>
Part-time work experience is calculated at 50% credit of full-time work experience.
Skills/Abilities:
<ul>
<li>Web authoring, social media, desktop publishing, Microsoft Office, and good written and presentation skills.</li>
<li>Able to interact with advertising sales representatives, so prior sales experience is beneficial.</li>
<li>Awareness of trends in advertising, as well as, a thorough understanding of the college’s audiences.</li>
<li>Understanding of graphic design principles in relation to advertising along with experience overseeing budgeting and advertising effectiveness.</li>
<li>Able to engage in the college’s mission and values.</li>
</ul>





.





Part-time work experience is calculated at 50% credit of full-time work experience.
Complexity &amp; Creativity: Qualified candidates should have experience writing and developing advertising copy, working with stakeholders to determine priorities, and establishing consistency across multiple outputs and message campaigns. The individual who holds this position has a keen awareness of brand promotion via web, social&nbsp;media, television, radio, print and direct mail.
Magnitude of Impact: Failure in this position could result in a decline in enrollment or loss or brand reputation.
Responsibility for Accuracy: Accuracy in budgeting is critical to keep up with expenditures. Scheduling of advertising requires an awareness of college events and activities.
Judgement and Decisions: This position creates a mix of communications strategies and messages to maximize budget and increase the likelihood of increasing student enrollment.
Nature of Contacts: The position works with discipline chairs, deans, administrative staff, publications, graphic designers, web developers and social media to develop messages and creative executions to increase college enrollment.
Physical Demands: Primarily involves desk-based work with extended periods of sitting, computer use, and screen time, which may cause eye strain or repetitive motion discomfort. Occasional travel or light physical activity may be required for events or meetings.
Hazards: Prolonged sitting and repetitive tasks like typing can lead to musculoskeletal issues such as back pain, neck strain, or carpal tunnel syndrome. Extended screen time may result in eye strain or headaches. Additionally, stress-related conditions like fatigue or burnout can occur due to tight deadlines or high workloads.
Full-time Employment Benefits:
<ul>
<li>Insurance Options: Health, Dental, Vision, Life, Short/Long-term Disability, FSA/HSA&nbsp;</li>
<li>Wellness Incentive Program, if enrolled in health plan</li>
<li>Educational Assistance: Fee Waiver, Spouse/Dependent discounts, Audit/Non-Credit, Reimbursement Program</li>
<li>Employee Assistance Program</li>
<li>Retirement Options: Tennessee traditional pension plan option (TCRS), 401k with $100 company match, 457, 403b</li>
<li>Employee Discount program with over 900+ companies</li>
<li>14 Paid Holidays/Year Includes paid days off the last week of December</li>
<li>Sick Leave Bank</li>
<li>Longevity Pay</li>
<li>Many opportunities for professional development</li>
</ul>
Special Instructions to Applicants:&nbsp;To be considered for a position at Pellissippi State, you must create an on-line application. Your skills, abilities, qualifications, and years of experience will be evaluated using only what is recorded on your application. Work experience that is&nbsp;not&nbsp;listed on the application will not be considered towards compensation. Please note: attaching a resume does not substitute for completion of the application form. Part-time work experience is calculated at 50% of full-time experience. Please note: to scan, upload, or attach documents, a computer and scanner are available at the Hardin Valley Campus Educational Resources Center, if needed.
Pellissippi State Community College is an EEO/AA/Title VI/Title IX/Section 504/ADA employer
If you have any problems or questions please contact Human Resources at Pellissippi State Community College’s Human Resource Office at 865-694-6607 or by email at&nbsp;<a href="mailto:recruiting@pstcc.edu" target="_blank">recruiting@pstcc.edu</a>.
If you are interested in this position, click on&nbsp;Apply&nbsp;located below or&nbsp;Apply Now&nbsp;in the upper right-hand corner.&nbsp;
#mrp


      Coordinator, Advertising
    

Title:&nbsp;Helpdesk Technician II
Pay Rate:&nbsp;$36,270 - $44,390.00/per year. Pay will be determined based on related work experience above required. To be considered in determining pay, all related work experience must be listed on the application.
Department:&nbsp;Information Technology Support
Classification: 2- Hybrid
Number of Positions:&nbsp;1
Position #:&nbsp;601040
Type of Appointment:&nbsp;Full-Time
FLSA Status: Non-exempt
Required Documents Needed to Upload at Time of Application:
<ul>
<li>Resume</li>
<li>Unofficial Transcripts</li>
<li>Three Professional References (See below)</li>
</ul>
Reference check requirements:
<ul>
<li>Non-supervisory roles: three (3) current or former supervisors</li>
<li>Personal references (friends, co-workers, clergy, customers, relatives) are not considered acceptable references</li>
</ul>
Position Summary:&nbsp;The purpose of this job is to work as a member of a team to provide the first level of support for faculty, staff, and student problems and questions regarding computer services at the college.&nbsp; This position draws on general technical knowledge and skills and on familiarity with college procedures to help users who contact helpdesk by telephone, email, text message, online chat, and in person.&nbsp; As the first line of support, the helpdesk team presents the face of college computer and networking services to students and employees, including providing self-help on the website, instructional seminars for students and employees, representation at campus events, etc.
Essential Functions:
20% Troubleshoots and resolves customers’ issues with Pellissippi State computer devices, systems and services; routes problems that need to be escalated to the various IT departments, such as, but not limited to: Application Programming Support; Data Analytics; Educational Technology Services; Network Support; Systems &amp; Operations; Technical Support. Ensures the appropriate technician is notified of hardware or software problems, and provides follow-up assistance to faculty, staff and students for the reported problem. [TRIAGE]
35% Provides exceptional customer service and technical expertise for customers via telephone, email, text message, online chat, and in person. Serves as the first line of technical support to end users on a variety of issues. Identifies, troubleshoots, and responds to issues and requests in a timely manner.&nbsp; Support includes, but is not limited to: assisting with solving account access problems, resetting passwords, installing software, answering questions pertaining to college provided services including email, Microsoft Office, scanners, printers, and use of college specific applications such as BrightSpace, Banner, Argos, BDMS, and more, and use of administrative and instructional applications, servers, networks, scanners, printing, and online courses. Resolves issues related to use of consumer electronics (laptops, tablets, smart phones, etc.) on the College network.&nbsp; Assists in the ordering, inventory, delivery and installation of toner. Uses diagnostic tools to identify problems such as, monitoring network status for five campuses. [SCOPE]
20% Maintains a log of customer data, including contact information, problem statement, problem routing and resolution in work order system and appropriate tools. Provides feedback to the organization on customer issues. [RECORDS FOR INTERNAL REFERENCE]
10% Creates, maintains, and assists with online and print documentation for college users of computer services. [DOCS FOR USER REFERENCE]
5% Maintains documentation and policies for the Information Technology Support staff.&nbsp; Assists management in creating and documenting Computer Help Desk procedures. Adheres to all College policies for network, hardware and software use; consults with supervisor about policy and procedure questions. [POLICIES]
5% Fills-in as Open Computer Lab assistant as necessary, performing daily tasks of that position. During hours when Computer Help Desk is open and no Technical Support Group technicians are on staff, may be called upon to perform some duties usually assigned to TSG staff, such as basic troubleshooting of computer or AV equipment in classrooms. [SUB IN LABS OR AS TECH AFTER HOURS]
5% Develops and presents seminars and workshops to educate faculty, staff and student users of specific systems, such as Brightspace, MS Office Products, Office 365, etc. Represents Computer Help Desk at special college events at various campuses hosted by Enrollment Services, Student Life, New Student Orientation, etc. [PRESENTATIONS]
Key Results Areas:&nbsp;
Timely resolution of individual incidents of malfunction, misuse and user uncertainty regarding computer devices, systems, and services, and reduction in frequency of such incidents via user education and summarization of problem reports and user feedback to management and designers of current computer services.
Job Requirements:
Associate’s degree in a computer related field and 2 years’ experience or high school diploma/equivalent with five years’ experience working with computer systems and hardware. It is critical that a vast amount of ongoing training be required which includes knowledge of how proprietary software operates.&nbsp; Additionally, troubleshooting training skills need to be continually developed through the use of Computer Help Desk and online training manuals, peer-to-peer training, and training courses regarding all aspects of the technical world such as for example, software applications.
Part-time work experience is calculated at 50% of full-time experience.
Skills &amp; Abilities:
<ul>
<li>Strong ability to analyze problems and troubleshoot solutions</li>
<li>Strong ability to communicate well with users and exercise graceful patience</li>
<li>Strong technical knowledge</li>
<li>Strong de-escalation skills with frustrated users</li>
<li>Demonstrated ability to remain calm under pressure</li>
<li>Strong written communication particularly with email at all levels of the organization</li>
<li>Ability to exercise good judgment</li>
<li>Demonstrated experience with Microsoft Active Directory is a plus</li>
</ul>
Complexity &amp; Creativity: 
Creative thinking is essential in this position.&nbsp; The ability to visualize a situation from the user’s perspective allows for greater troubleshooting potential.
Financial Impact: 
<ol>
<li>A Computer HelpDesk Technician is responsible for ordering, inventorying, maintaining, and securing toner inventory.&nbsp; Unknowledgeable and inaccurate ordering could result in very costly waste, and leaving items in an unsecure environment could result in extreme loss.&nbsp;</li>
<li>This position is responsible for recycling toner which supports sustainable campus efforts.</li>
</ol>
Responsibility for Accuracy: 
<ol>
<li>An employee that does not recognize or communicate immediately a possible network or server outage could cause a college-wide work stoppage for faculty, students and staff.&nbsp;</li>
<li>It is very important, additionally, that when we work with users that before we end the conversation that they understand what username/password is used to access our different systems because some will try access when our Helpdesk staff is not available.&nbsp;</li>
<li>Confidential account information could be compromised; therefore, in order to comply with FERPA, confidentiality must be maintained.&nbsp;</li>
</ol>
Judgement and Decisions: 
Handles complex tasks on a daily basis – working with students, faculty and staff, you realize that many when they contact Helpdesk, do not know enough about technology to explain the problem correctly, and additionally it is common that Helpdesk is contacted when the user is stressed and working to meet a deadline.&nbsp; Additionally, many users are apprehensive of technology in general.
The most important task is to ask the correct questions to get to the real problem as quickly as possible, the next step is to determine if it is user error or a problem that may need routing to a specialized technician.&nbsp; To add, there are many times that Helpdesk assists with software that we have never viewed, so listening to what users are viewing on screens is crucial.&nbsp; The last step is an important one - when needed, offer reassurance to the user that all systems are working and they will not have a problem accessing what they need.&nbsp; This last step, reassurance, is the confidence that some users need to continue with their mission.&nbsp; Troubleshooting technology issues are normally easy to address when compared to handling a stressed, inexperienced technology user working on a deadline, this situation always requires a creative approach in assistance to meet their needs.
Physical Demands:
1.Carpal Tunnel from repetition of working on keyboard, due to remaining stationary for prolonged periods of time). In front of a computer, assisting customers over the phone or attending walk-ins seeking help
2.Lift or move 50 lb. boxes of copy paper to deliver to computer labs.
3.Deliver and stock carts of toners in supply room.
4.Exposure to hot rollers and fusers when replacing printer supplies.
Hazards:
1. Carpal Tunnel from repetition of working on keyboard, due to remaining stationary for prolonged periods of time). In front of a computer, assisting customers over the phone or attending to walk-ins seeking help
2. Lift or move 50 lb. boxes of copy paper to deliver to computer labs.
3. Deliver and stock carts of toners in supply room.
4. Exposure to hot rollers and fusers when replacing printer supplies.
Full-time Employment Benefits:
• Insurance Options Health, dental, vision, life, short/long-term disability, FSA/HSA Wellness Incentive Program, if&nbsp;enrolled in health plan
• Educational Assistance Fee Waiver Spouse/Dependent discounts Audit/Non-Credit Reimbursement Program
• Employee Assistance Program
• Retirement options Tennessee traditional pension plan option (TCRS) 401k with $50 company match/457/403b
• Employee Discount program with over 900+companies
• 13 Paid Holidays/Year Includes paid days off the last week of December
• Sick Leave Bank
• Longevity Pay
• Many opportunities for professional development
Special Instructions to Applicants:&nbsp;To be considered for a position at Pellissippi State, you must create an on-line application. Your skills, abilities, qualifications, and years of experience will be evaluated using only what is recorded on your application. Work experience that is&nbsp;not&nbsp;listed on the application will not be considered towards compensation. Please note: attaching a resume does not substitute for completion of the application form. Part-time work experience is calculated at 50% of full-time experience. Please note: to scan, upload, or attach documents, a computer and scanner are available at the Hardin Valley Campus Educational Resources Center, if needed.
Pellissippi State Community College is an EEO/AA/Title VI/Title IX/Section 504/ADA employer
If you have any problems or questions please contact Human Resources at Pellissippi State Community College’s Human Resource Office at 865-694-6607 or by email at&nbsp;<a href="mailto:recruiting@pstcc.edu" target="_blank">recruiting@pstcc.edu</a>.
If you are interested in this position, click on the link to the left to apply.
#mrp


      Helpdesk Technician II
    

Title: Associate Instructor of Truck Driving, Full Time
Employee Classification:&nbsp;Faculty
Institution:&nbsp;TCAT-Knoxville
Department: Truck Driving
Campus Location: TCAT Knoxville
Job Summary
The Tennessee College of Applied Technology Knoxville is accepting applications for a full-time Associate Instructor of Truck Driving position at the TCAT Knoxville main campus. This is a grant-funded position, and I will work 37.5 hours a week, Monday through Friday, with a 30-minute lunch. POSITION SUMMARY: To provide quality instruction for student learning and to maintain a positive learning environment in the classroom. 
Job Duties
<ul>
<li>
Instruction: The Truck Driving Instructor is responsible for teaching all phases of the program, including safety regulations; CDL regulations, traffic laws, road atlas, and highway routes; instruments and cab controls; engine and air brake systems, adverse weather condition driving techniques; hazardous materials transportation; clutch, gear and transmission patterns; coupling and uncoupling trailers, obstacle course and backing procedures; defensive driving; and over-the-road driving experiences. Facilitate the classroom instructional process (post-secondary/special industry): evaluate and monitor student progress; assign grades; provide academic assistance to students; maintain attendance and grade records; counsel and advise students on career goals; work to retain students; maintain required classroom and office hours. Maintain appropriate records and submit timely reports. - (Essential)</li>
<li>
Course and Curriculum Development: Select texts, equipment, supplies, and other learning resources; participate in purchasing needed program supplies and equipment; develop instructional materials; create and revise courses and/or curricula as needed; maintain updated course syllabi. - (Essential)</li>
<li>
Professional Development: Remain current within the instructional field and technologies; acquire, maintain, and apply knowledge of current instructional methodologies and materials; attend scheduled college and division professional development and in-service activities; support related professional organizations; participate in the annual faculty evaluation process. - (Essential)</li>
<li>
Service to Students: Comply with FERPA laws; participate in advising, recruitment, admissions, and orientation of potential students; assist students with job placement; support student activities, including SkillsUSA, NTHS, graduation, and other events. - (Essential)</li>
<li>
Service to the College and Community: Assist in the recruitment and selection of college personnel as assigned; participate in accreditation, assessment, and performance funding processes; support and participate in the College’s decision-making processes; provide input and assistance with budgets; attend convocation and commencement exercises and participate in mandatory college programs; develop and maintain positive and cooperative relationships with colleagues; develop industry partnerships, maintain an active program advisory committee; work to meet and exceed COE benchmarks for student completion and placement as well as accreditation standards. - (Essential)</li>
<li>Perform other duties as assigned by supervisor and/or administration, on and off campus. - (Essential)</li>
</ul>
Minimum Qualifications
• Candidates must have a high school diploma or equivalent. • Must hold a valid commercial driver’s license in Tennessee with a minimum of three years experience as an over-the-road driver with an exemplary driving record. • Must be able to organize and provide theoretical and practical instructional activities to enable students to obtain CDL.
Preferred Qualifications
Teaching experience 
Knowledge, Skills, and Abilities
• Strong abilities in multi-tasking, customer service, interpersonal skills, and organization • Basic computer skills to perform data entry for testing and email • Must possess communication skills necessary to effectively interact with students, the public, outside agencies, and employees at all levels, both written and verbally • Ability to work as part of a team in a fast-paced environment • Ability to maintain confidentiality • Ability to meet deadlines 
SALARY:&nbsp; In accordance with Tennessee Board of Regents guidelines.
APPLICATION SUBMISSION &amp; REVIEW: To be considered for a position at TCAT Knoxville, you must create and submit an online application that includes uploads of your required documents. Your skills, abilities, qualifications, and years of experience will be evaluated using what is recorded on your application. Please include the complete begin and end dates under your Employment History. Scan and attach required documents to the online application in Word or PDF format. Review of applicants will begin immediately and continue until the&nbsp;position is filled.
REQUIRED DOCUMENTS: Resume Educational transcripts Valid Commercial Driver’s License in Tennessee
EMPLOYMENT DOCUMENTS: Current federal law requires identification and eligibility verification prior to employment. Only U.S. citizens and aliens authorized to work in the United States may be employed. An offer of employment is contingent upon a successful background check.


      Associate Instructor of Truck Driving, Full Time
    

Title:&nbsp;Executive Assistant I, Student Affairs
Pay Rate:&nbsp;$36,270 - $44,390.00/per year. Pay will be determined based on related work experience above required. To be considered in determining pay, all related work experience must be listed on the application.
Number of Positions:&nbsp;1
Position #:&nbsp;600490
Classification: 3 on-campus

Department: External Affairs

Type of Appointment:&nbsp;Full-Time
FLSA Status:&nbsp;Non-Exempt
Required Documents Needed to Upload at Time of Application:
·&nbsp;&nbsp;&nbsp;&nbsp;Resume
·&nbsp; &nbsp;&nbsp;Unofficial Transcripts
·&nbsp;&nbsp;&nbsp;&nbsp;Three Professional References (See below)
Reference check requirements:
​ Non-supervisory roles: three (3) current or former supervisors
·&nbsp; &nbsp;&nbsp;Personal references (friends, clergy, customers, relatives) are not considered acceptable references
Job Summary: The overall purpose of this job is to provide executive support for the Vice President of Student Affairs, and the Student Affairs staff, as we work together to meet students’ needs.&nbsp; The Student Affairs Division includes Enrollment Services (Admissions, Records, Communication Center, Entrance Testing, Recruitment, Financial Aid), Student Services (Advising, Counseling, Disability Services, &nbsp;Career Services, Veterans Services, TRIO), New Student Orientation, , site campus administration, Student Conduct, Student Life, leave reporting, event planning and room reservations, and the organization, planning and execution of the college’s graduation ceremonies (twice yearly).
Essential Functions:
40% Perform and execute administrative duties for Student Affairs. These duties include: processing payroll, including leave forms and leave reports; processing electronic purchase requisitions; scheduling meetings and events; taking minutes from meetings; tracking and refilling inventory; scanning and filing documents; responding to inquiries on the phone, via email and in person; schedule room reservations for departmental meetings/trainings/interviews, etc., process petty cash reimbursements, process travel requests, book flights and process travel claims; coordinate yearly revisions to the online college catalog,&nbsp; preparing reports and documents using Microsoft Office products; running reports in Argos; order business cards and name tabs for Student Affairs employees; order PSCC apparel for student ambassadors, process catering requests, maintain employee contact information for division. Schedule student meetings, complete background checks for the federal government.
40% Assist with complex planning and coordination to carry out special projects/events such as Graduation Ceremonies, staff retreats and other events.&nbsp; This planning and assistance includes, but is not limited to the following functions: researching potential venues and contacting venue managers to reserve facilities; processing electronic work orders for set-up; editing the event program; reserving caterers for the events; processing contract payments for venue and caterers; communicating with vendors, such as photographers, regarding event needs; organizing and training volunteers; update the website each semester , communicating via email, telephone and in person with students, family members, and faculty and staff regarding event details.
10% Communicate with students, parents, faculty and staff, and the public via telephone and email regarding college and departmental policies and procedures.
10% Facilitate large departmental mailings. Work with Marketing and Communications, and outside vendors to create and distribute communiques.
Note: The College reserves the right to change or reassign job duties, or combine positions at any time.
Key Result Areas: 
<ul>
<li>Timely processing of purchase requisitions.</li>
<li>Timely processing of meeting minutes.</li>
<li>Well-organized graduation ceremonies.</li>
<li>Timely processing of travel requests and reconciliation</li>
<li>Process leave and meet payroll deadlines</li>
<li>Timely processing of departmental online college catalog revisions</li>
<li>Timely processing of room reservations</li>
<li>Courteous, professional, and responsive communication with internal and external publics</li>
</ul>
Job Requirements: 
<ul>
<li>A.S. Administrative assistant experience with increasing levels of responsibility.&nbsp; B.S./B.A. preferred. Certified Administrative Professional certification (CAP) is a plus as is Microsoft certification in Office or specific applications such as Excel. On the job training will be required for college specific software and processes.</li>
<li>Three or more years of related professional experience.</li>
</ul>
Part-time work experience is calculated at 50% of full-time experience.
Skills and Abilities: 
What skills and specific knowledge are needed to perform this job? Is being proficient in a second language required?
<ul>
<li>This position requires a high degree of confidentiality regarding matters of sensitivity.</li>
<li>Serves as the “gate keeper” to the Vice President – using diplomacy, firmness while staying accommodating and professional.</li>
<li>Must be able to adapt to and master new technologies.</li>
<li>Mail merge – letters/envelopes/labels</li>
<li>Must be able to accurately type 40 wpm.</li>
<li>Must be able to use the following Microsoft Office programs:&nbsp; Word, Excel, PowerPoint, and Outlook.</li>
<li>Must be able to use Self-Service and Internet Native Banner (student database).</li>
<li>Must be able to operate and instruct others on how to use a fax machine.</li>
<li>Must be able to operate and instruct others on how to use a high-functioning photo copier/scanner.</li>
<li>Must be able to show attention to detail</li>
<li>Must be able to use R25LIVE room reservations/scheduling software.</li>
<li>Must be able to track a budget using Microsoft Excel.</li>
<li>.Must be able to use a calculator.</li>
<li>Must be able to write grammatically correct communiqués such as email messages, meeting minutes, and letters.</li>
<li>Must be able to operate a multi-line telephone.</li>
<li>Must be able to conduct internet research.</li>
<li>Must be able to alphabetize.</li>
<li>Must be able to maintain electronic and paper files.</li>
<li>Must be able to independently prioritize work.</li>
<li>Must be able to maintain multiple calendars and schedules.</li>
<li>Must be able to complete work with multiple distractions and interruptions.</li>
<li>Must be able to communicate clearly and effectively with students, faculty, staff, and members of the community.</li>
<li>Must be able to diffuse situations with angry constituents.</li>
<li>Must be able to take accurate messages.</li>
<li>Must be knowledgeable about FERPA (Family Educational Rights and Privacy Act) regulations.</li>
<li>Must be knowledgeable about college Admissions and Records policies.</li>
<li>Must be able to maintain strict confidentiality about student and employee situations.</li>
</ul>
Magnitude of Impact: Decisions made directly impact the smooth functionality of our office. Excellent organizational skills are necessary to implement well-organized graduation ceremonies.
Responsibility for Accuracy: It is possible to insert the wrong budget codes while processing purchases in PelliBiz – if this was not detected, the purchases could be charged to the wrong budgets.
When preparing the Commencement Ceremony Program, potential errors could occur this could impact the flow of the ceremony (i.e., wrong order, students listed under the wrong majors, etc.).
Budget: Must be able to track expenditures and run reports on budget variances.
Judgement &amp; Decisions: This position requires some anticipation of the needs of the Vice President.
The following decisions are made independently: manage office and set-up for efficiency; technology needs for departmental fluidity; maintain and purchase inventory as needed.
A reasonable amount of analytical, technical and creative thinking skills are necessary when considering departmental staff needs. Steps are taken with little to no supervision to improve the work environment in regards to general office flow.
Nature of Contacts: 
Internal contacts:
<ul>
<li>Student Affairs Assistant Vice Presidents/Dean of Students – scheduling meetings and room locations, scheduling student appointments, ordering apparel for student ambassadors.</li>
<li>Student Affairs Directors (Directors of the following areas: Admissions, Records, Financial Aid, Counseling, Student Life and Recreation, New Student Orientation, &nbsp;Career Services, Veterans Services TRiO Student Support Services, Disability Services)</li>
<li>Campus Deans – Giving and getting vital information regarding needs of the Vice President.</li>
<li>Purchasing Office – Working out discrepancies in regards to purchase orders.</li>
<li>Payroll Office – Clarifying leave discrepancies for approximately 35 staff members.</li>
<li>Marketing and Communications Department – Working closely in regards to preparation and timeline of our commencement programs and other mail outs.</li>
<li>Facilities Department – Working closely to assure packing and delivery of items needed for commencement and various meetings.</li>
<li>Safety and Security Department – Scheduling police coverage for our commencement ceremonies at UT’s Thompson-Boling Arena twice per year.</li>
<li>Executive Assistant and Executive Secretary to the President</li>
<li>Executive Assistant to the Vice President of Business and Finance</li>
<li>Executive Assistant to the Vice President of Information Services</li>
<li>Executive Assistant to the Vice President of College Advancement</li>
<li>Chair of Sustainable Campus Committee</li>
<li>Faculty</li>
</ul>
External contacts:
<ul>
<li>Manager of the Thompson-Boling Arena – Collaboration between us to secure dates and times for our commencement ceremonies. Sending work orders with set-up instructions.</li>
<li>Manager of the Knoxville Civic Coliseum</li>
<li>Food Service Director @ PSCC</li>
<li>Food vendors – Scheduling catering for all volunteers at commencement.</li>
<li>Bookstore Manager – coordinating in regards to cap and gown orders for our graduates.</li>
<li>Grad Images Photography – Working closely to assure that they deliver our reader cards and provide pictures for our grads at commencement.</li>
<li>Direct Mail Service – Schedule mailings to let students know they may be closer to graduating than they thought. Invite them to see an advisor.</li>
<li>FBI Agents – Verify background check for current and previous students that are applying to work in Federal Government positions.</li>
<li>Parents of students – Answering questions as they arise regarding graduation and various other events.</li>
</ul>
Physical Demands: This position requires a reasonable level of fitness.&nbsp; On occasion, some lifting, walking and standing for extended periods of time are required.
Full-time Employment Benefits:
​• Insurance Options Health, dental, vision, life, short/long-term disability, FSA/HSA Wellness Incentive Program, if​​enrolled in health plan
​• Educational Assistance Fee Waiver Spouse/Dependent discounts Audit/Non-Credit Reimbursement Program
​• Employee Assistance Program
• Retirement options Tennessee traditional pension plan option (TCRS) 401k with $50 company match/457/403b
• Employee Discount program with over 900+companies
• 13 Paid Holidays/Year Includes paid days off the last week of December
• Sick Leave Bank
​• Longevity Pay
• Many opportunities for professional development
Special Instructions to Applicants:&nbsp;To be considered for a position at Pellissippi State, you must create an on-line application. Your skills, abilities, qualifications, and years of experience will be evaluated using only what is recorded on your application. Work experience that is&nbsp;not&nbsp;listed on the application will not be considered towards qualifying and/or compensation. Please note: attaching a resume does not substitute for completion of the application form. Part-time work experience is calculated at 50% of full-time experience. Please note: to scan, upload, or attach documents, a computer and scanner are available at the Hardin Valley Campus Educational Resources Center, if needed.
Pellissippi State Community College is an EEO/AA/Title VI/Title IX/Section 504/ADA employer
If you have any problems or questions please contact Human Resources at Pellissippi State Community College’s Human Resource Office at 865-694-6607 or by email at&nbsp;<a href="mailto:recruiting@pstcc.edu" target="_blank">recruiting@pstcc.edu</a>.
If you are interested in this position, click on the link to the left to apply.
#mrp


      Executive Assistant I, Student Affairs
    

Title:&nbsp;Counselor of Licensed Counselor
Department:&nbsp; Counseling Services
Number of Positions:&nbsp;1
Classification:&nbsp;3m/Campus Mobile

Position #:&nbsp;100560

Type of Appointment:&nbsp;Full-Time
FLSA Status:&nbsp;Exempt
Pay Rate: Pay will be determined based on related work experience above required. To be considered in determining pay, all related work experience must be listed on the application.
Counselor: $52,350 - $65,060&nbsp;
Licensed Counselor: $57,400 - $71,620
Required Documents Needed to Upload at Time of Application:&nbsp;Resume, transcripts and three professional references.
Reference check requirements:&nbsp;Three (3) professional references, two (2) of which should be former or current supervisors and (1) professional reference.
Personal references (friends, clergy, customers, relatives) are not considered acceptable references
Position Summary:&nbsp;The overall purpose of this job is to provide crisis intervention and personal, academic and career counseling for Pellissippi State students. This position provides coordinated counseling services, programs, consultations, and activities for Pellissippi State students and faculty. The counselor will also contribute to campus-wide initiatives as a content area expert for mental health related topics and offer consultation services to faculty and staff for students of concerns while protecting the confidentiality of clients.
Essential Functions:
30% Counsel students with personal or academic issues individually or in groups.
25% Assist students with career decision-making, vocational goal-setting, and career and life planning.
15% Plan, develop and implement workshops and seminars, and other outreach on campus as requested.
10% Provide support for academic advising and retention programs.
5% Provide short-term crisis intervention and referrals.
5% Perform counseling-related administrative duties.
5% Provide consultation and support for staff, faculty, and academic programs.
5% Maintain information exchange with community agencies.
Note: The College reserves the right to change or reassign job duties, or combine positions at any time.
Key Results Areas:&nbsp;Measurable outcomes include the number of students seen, student satisfaction with counseling, number of outreach activities conducted and the number of student contacts that resulted from them, learning outcomes for workshops and trainings, and the number of crisis interventions completed each semester. Furthermore, mental health and wellbeing contributes to the institutions overall student persistence and graduation rates.
Job Requirements:&nbsp;
Counselor:&nbsp;
Formal Training:&nbsp;Master’s degree from an accredited institution in Counseling, Counseling Psychology, Mental Health, Social Work or a related area. License eligibility is required. Candidate must be able to attain licensure within 4 years of employment to stay employed.
Years of Experience:&nbsp;Two years’ experience in higher education, working with adults, and/or working with students.
Licensed Counselor:
Formal Training:&nbsp;Master’s degree from an accredited institution in Counseling, Mental Health, or Social Work; or a closely related field. Licensure to practice Psychology, Counseling, or Clinical Social Work. Licensure requires additional hours of practice, formal clinical supervision, passing exams, and continuing education.
Years of Experience:&nbsp;Two years post-master’s experience (required for licensure) to include two years’ experience in higher education, working with adults, and/or working with students.&nbsp;
Part-time work experience is calculated at 50% credit of full-time work experience.
Special Skills/Application of Knowledge:
<ul>
<li>Demonstrated ability to multi-task and work independently</li>
<li>Demonstrated ability to analyze and solve problems</li>
<li>Excellent communication skills</li>
<li>Excellent organization skills</li>
<li>Excellent mechanical skills</li>
<li>Expressed thoughts clearly via written communication without grammatical and spelling errors.</li>
<li>Demonstrates strong presentation skills</li>
<li>Ability to communicate technical information to non-technical users.</li>
<li>Ability to effectively communicate with faculty, staff, and students.</li>
<li>Able to provide faculty and staff support (remote &amp; face-to-face).</li>
<li>Able to interact and provide information to diverse individuals and groups.</li>
<li>Takes initiative to complete tasks/projects with minimal supervision.</li>
<li>Demonstrates commitment to lifelong learning in order to remain current in developments taking places in the areas of instructional technology, instructional design, and accessibility.</li>
<li>Must be able to work on multiple project simultaneously, either independently or as part of a team.</li>
<li>Must be able to analyze and prioritize tasks/projects.</li>
<li>Must be able to meet deadlines.</li>
<li>Able to engage in the college’s mission and values.</li>
</ul>
Complexity &amp; Creativity:&nbsp;Logical thinking, an understanding of counseling theories, methods, and assessments used in mental health services. Ability to communicate empathy and compassion for the student. Current, relevant continuing education to update knowledge and skills. Understanding of state laws related to counseling and higher education. Understanding of FERPA and HIPPA.
This position requires a significant amount of analytical, technical, and creative thinking guided by policies and procedures, standards, and precedents from college, state, and national institutions. This includes the ability to make independent decisions in situations for which there is little precedent and the ability to diagnose mental health disorders under clinical supervision. Understanding of counseling theories and practices. Understanding of Federal and state laws related to counseling and higher education. Decisions typically are reviewed during clinical supervision for licensure.
Magnitude of Impact:&nbsp;Counselors provide comprehensive support services in the form of personal, academic, and career counseling as well as crisis management, follow up and outreach programming. Stress is believed to be the number one issue that causes college students to drop out of college. Licensed counselors provide thorough assessment and diagnosis of mental health issues, including those related to stress, and provide expert treatment and available resources. &nbsp;Counselors also provide comprehensive career decision-making services in the form of career counseling and career exploration. Academically, counselors assist students with navigating the complex landscape of higher education and provide practical and emotional support to academically struggling students. Through each of these services, students are given valuable tools to help them be successful and increase the retention and graduation rates at the college. The time frame of impact ranges from immediate (crisis intervention) to long-term (retention/graduation), depending on the nature of the services offered.&nbsp; If a problem should arise, the director of counseling would be called on to assist. If further assessment is warranted, community crisis services would be contacted for consultation.
Responsibility for Accuracy: If a Counselor did not possess job knowledge and skills to help students make informed decisions about personal, social, career, or academic areas, the student could be seriously harmed as well as the College.&nbsp; A lack of knowledge of crisis intervention techniques could in extreme instances result in the death of a student.&nbsp; Not being knowledgeable of program requirements and advising a student to register for inappropriate classes or misadvising about program/majors we offer would be errors with negative consequences. For verification purposes, we use consultation, documentation, and monthly reports to track services.
Judgement and Decisions:&nbsp;Counselors independently select the appropriate approach to address students’ academic or personal issues. Counselors must have the appropriate skill set to assess for crisis interventions and ability to make clinically appropriate recommendations for treatment. Counselors may consult with other members of the Counseling Services Department. Decisions typically are not reviewed before becoming effective. License-eligible clinicians must adhere to high standards regarding ethics and confidentiality as provided by the state board.
Nature of Contacts: On campus interactions: Admissions Office, Records Office, Disabilities Office, Testing Center, Financial Aid, Advising Office, TRIO Staff, Stay Strong Center, Career Development, VP Student Affairs, VP Academic Affairs, ERC, Faculty and Staff on Campus, Campus Deans, Dean of Students.
Outside the college workforce:&nbsp; Students for personal, career and academic issues and consultations and referrals with&nbsp; mental health professionals, counseling agencies, colleges and universities, American Association of College Counseling , American Counseling Association and various community agency resources.
Physical Demands:&nbsp;Sitting for long periods of time is a demand of this position. This position also requires the employee to hear and see; but does not require that the employee be able to detect colors.
Hazards: A possibility of injury exists if a client becomes severely agitated due to mental health issues. While rare, this is a hazard that exists.
Full-time Employment Benefits:
• Insurance Options Health, dental, vision, life, short/long-term disability, FSA/HSA Wellness Incentive Program, if&nbsp; enrolled in health plan
• Educational Assistance Fee Waiver Spouse/Dependent discounts Audit/Non-Credit Reimbursement Program
• Employee Assistance Program
• Retirement options Tennessee traditional pension plan option (TCRS) 401k with $50 company match/457/403b
• Employee Discount program with over 900+companies
• 13 Paid Holidays/Year Includes paid days off the last week of December
• Sick Leave Bank
• Longevity Pay
• Many opportunities for professional development
Special Instructions to Applicants:&nbsp;To be considered for a position at Pellissippi State, you must create an on-line application. Your skills, abilities, qualifications, and years of experience will be evaluated using only what is recorded on your application. Work experience that is&nbsp;not&nbsp;listed on the application will not be considered towards compensation. Please note: attaching a resume does not substitute for completion of the application form. Part-time work experience is calculated at 50% of full-time experience. Please note: to scan, upload, or attach documents, a computer and scanner are available at the Hardin Valley Campus Educational Resources Center, if needed.
Pellissippi State Community College is an EEO/AA/Title VI/Title IX/Section 504/ADA employer
If you have any problems or questions please contact Human Resources at Pellissippi State Community College’s Human Resource Office at 865-694-6607 or by email at&nbsp;<a href="mailto:recruiting@pstcc.edu" target="_blank">recruiting@pstcc.edu</a>.
If you are interested in this position, click on&nbsp;Apply&nbsp;located below or&nbsp;Apply Now&nbsp;in the upper right-hand corner.&nbsp;
#mrp
​

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