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Reporting to the Vice President, Safety and Security, the Global Security Operations Center (GSOC)Manager is responsible for overseeing all operational aspects of West Coast University/American Career College’s GSOC facility and staff. This role serves as the primary point of escalation for regional and global crisis events, ensuring timely and effective response to incidents impacting the organization. The GSOC Manager maintains compliance with all operational protocols, post orders, and campus requirements while fostering a culture of vigilance, accountability, and continuous improvement. In addition to daily oversight, this role drives strategic initiatives to enhance situational awareness, streamline communications, and integrate security technologies that support the University’s mission.Responsibilities:<ul><li>Operations Management<ul><li>Direct the daily activities of the Global Security Operations Center (GSOC), ensuring 24/7 coverage and effective monitoring of all campuses and operations.</li><li>Maintain compliance with GSOC protocols, standard operating procedures, and post orders across all facilities.</li><li>Work collaboratively with the ACC/WCU campus community to maintain a safe and secure campus environment.</li><li>Vendor Management: Oversee contract employees assigned to the GSOC, and collaborate with vendor account managers to ensure their proper training and effective</li><li>Establish key performance indicators (KPIs) for incident response, threat monitoring, and system uptime.</li><li>Provide direction to contracted security vendors to ensure security standards are met.</li><li>Deliver regular reports and dashboards to senior leadership on security trends, operational readiness, and incident outcomes.</li></ul></li><li>Incident &amp; Crisis Response<ul><li>Serve as the primary point of escalation for critical incidents, emergencies, and global/regional crisis events.</li><li>Lead coordination with internal stakeholders, law enforcement, and emergency services to ensure timely response and recovery.</li></ul></li><li>Leadership &amp; Team Development<ul><li>Supervise, mentor, and evaluate GSOC staff, promoting professional growth and</li><li>operational excellence.</li><li>Develop training programs to ensure staff readiness in incident response, technology use, and situational awareness.</li><li>Leverage internal data, partner alerts, social listening tools, and open-source intelligence (OSINT) tools to monitor real-time risks affecting operations, including civil unrest, crime trends, and reputational threats.</li></ul></li><li>Technology &amp; Intelligence Oversight<ul><li>Oversee the use and optimization of security technologies, including video surveillance, access control, mass notification, and intelligence platforms.</li><li>Ensure continuous monitoring of threat intelligence feeds and global security alerts, translating them into actionable insights.</li></ul></li><li>Communication &amp; Coordination<ul><li>Provide clear, timely, and accurate communication to senior leadership and other stakeholders during incidents.</li><li>Build strong working relationships with regional security teams, campus leadership, and external partners.</li></ul></li><li>Continuous Improvement &amp; Strategy<ul><li>Identify trends, risks, and vulnerabilities, and recommend proactive security measures.</li><li>Lead initiatives to enhance GSOC processes, reporting, and analytics in alignment with organizational goals.</li></ul></li></ul>Minimum &amp; Preferred Qualifications:<ul><li>Bachelor’s degree in Criminal Justice, Security Management, Emergency Management, or related field required; Master’s degree preferred.</li><li>Minimum of 5-7 years of progressive experience in security operations, law enforcement, emergency management, or a related field, with at least 2 years in a supervisory or managerial capacity.</li><li>Experience managing a Global Security Operations Center (GSOC) or similar 24/7 critical operations environment.</li><li>Proven ability to lead teams in high-pressure, fast-paced environments.</li><li>Strong understanding of crisis management, threat assessment, and incident response protocols.</li><li>Familiarity with security systems, including video surveillance, access control, alarm monitoring, mass notification, and intelligence platforms.</li><li>Exceptional communication skills, with the ability to brief executive leadership clearly and concisely.</li><li>Strong analytical and problem-solving skills, with the ability to identify trends, assess risks, and recommend proactive solutions.</li><li>High level of integrity, discretion, and professionalism when handling sensitive or confidential information.</li><li>Ability to work non-traditional hours, including nights, weekends, and holidays, as required in a 24/7 operational environment.</li><li>Willingness to travel occasionally for training, site assessments, or crisis response support.</li><li>Strong understanding of Real-Time Operations Centers, security technologies, and emergency response coordination.</li><li>Proficiency in GSOC technology platforms such as LiveSafe, SamDesk, ONTIC, Genetec, or similar incident management/intelligence tools.</li><li>Genetec Technician and CompTIA A+ Certification.</li><li>Familiarity with advanced analytics platforms, dashboards, and AI-enhanced threat </li><li>Prior work with higher education environments, multinational organizations, or healthcare campuses.</li><li>Experience liaising with fusion centers, state emergency management agencies, and federal partners.</li></ul>Experience &amp; Skills:<ul><li>Minimum 5-7 years of progressively responsible experience in security operations, emergency management, law enforcement, military, or related field.</li><li>Prior leadership or supervisory experience in a 24/7 operations or GSOC environment, including team scheduling, training, and performance management.</li><li>Demonstrated success in managing incident response and crisis communications across multiple regions or sites.</li><li>Strong working knowledge of security technologies (video management systems, access control, intrusion detection, mass notification, and threat intelligence platforms).</li><li>Excellent verbal and written communication skills, with the ability to deliver concise briefings to executive leadership and coordinate with external partners.</li><li>Ability to analyze data, identify security trends, and implement proactive measures to mitigate risks.</li><li>Strong organizational skills with the ability to manage competing priorities under pressure.</li><li>High level of integrity, discretion, and judgment in handling sensitive or confidential matters.</li><li>Adaptability and resilience in high-stress environments, with the capacity to remain calm and decisive during critical incidents.</li></ul>Do you want a career that allows you to make a difference in other people’s lives? Discover what it means to truly believe in the work that you do at West Coast University.At West Coast University, we have the privilege of educating students seeking careers in healthcare and guide them through their transformational journey from student to caregiver. Our associates are united behind that purpose and share a deep commitment to our values of teamwork, collegiality, transparency, and a student-centric approach to all we do. This focus creates an aligned, nimble, and consensus-driven culture that is solution-oriented and supports our associates’ professional growth.West Coast University is proud to be an equal opportunity employer. We embrace diversity and are dedicated to creating an inclusive environment for all associates.

Manager, GSOC

Reporting to the Vice President - Safety and Security, the Global Security Operations Center (GSOC)Analyst/Operator/Tech - Event Manager is responsible for analytical, operational, and technical duties within the Global Security Operations Center (GSOC) as well as managing events. The individual willmonitor security threats, manage physical security systems, coordinate response activities, andadminister security technologies to support global campus operations.<ul><li>Analysis - Monitor security threats and operational risks, prepare threat analyses and intelligence reports. Execute the various core functions of the GSOC to include incident recognition/escalation, intelligence analysis, emergency response, and physical security.</li><li>Operations - Respond to security incidents, manage alarms, access control systems, and coordinate with emergency services. Executing safety and security procedures, adhering to site-specific policies, and facilitating emergency response activities as needed. Monitor alarms across all campuses and respond promptly to all incoming requests for assistance. Actively assess and address potential risks, threats, or incidents that may impact the safety/well-being of students/associates or business continuity of a campus.</li><li>Technology - Security system programming and administration, service ticket and work order management, security database maintenance, and internal security stakeholders. Troubleshooting and escalation. Supports the security integrations landscape by managing technical and operational components of security systems. This role ensures seamless communication with stakeholders and contributes to the stability and optimization of physical and digital security infrastructures.</li><li>Event Management - Plan, coordinate, and oversee security for campus and corporate events. Develop event security plans, including crowd management, access control, and emergency response protocols. Liaise with internal departments, external partners, and local law enforcement to ensure safe event execution. Manage vendor relationships and ensure appropriate staffing, technology, and physical security resources are in place. Conduct after-action reviews and produce post-event reports to identify lessons learned and best practices. Coordinate resources to support executive protection operations, including advance planning, logistics, and real-time monitoring during executive movements and events. Serve as the central point of contact for executive protection teams, ensuring communication, intelligence sharing, and deployment of GSOC resources to mitigate potential risks. Oversee protective support by integrating GSOC monitoring capabilities with on-the-ground executive protection details, ensuring seamless coordination and rapid response. Manage scheduling, travel security planning, and risk assessments to enhance the safety of executives and high-profile visitors across all campuses and corporate offices.</li></ul>Responsibilities:<ul><li>Monitor &amp; Incident Response<ul><li>Monitor and investigate access control and CCTV system alarms and respond appropriately.</li><li>Detect, analyze, and respond to incidents in a calm and orderly manner.</li><li>Provide support and participate in crisis mitigation and after-action reporting.</li><li>Sending emergency mass notifications to employees in the event of a crisis, using a mass</li><li>communication system</li><li>Proactively monitor physical access and video surveillance alarms within the respective</li><li>systems and be able to execute appropriate response protocols in accordance with</li><li>approved operation procedures</li><li>Monitor and report after-hours facilities issues to the correct teams.</li><li>Monitor and respond to 911 and duress alerts in accordance with operating procedures.</li><li>Ability to operate within a GSOC environment, monitoring a video wall along with multiple desk screens and utilizing a variety of tools that range from access control and alarm monitoring systems to various business intelligence sources such as open-source media, Internet, and in-house tools.</li><li>Provide support and participate in crisis mitigation (IMT)</li></ul></li><li> Security Systems &amp; Technology<ul><li>Manage the start-to-end process for granting physical access to campuses. Includes</li><li>interfacing with associates via phone and email, granting and removing access within the access control database, and troubleshooting access problems.</li><li>Monitor functionality of all global security hardware, platforms and applications and alert system administrators of system interruptions.</li><li>Provide backup coverage for all sites supporting continuous operation of SPOE.</li><li>Lead end-to-end implementation of multiple projects.</li><li>Refine security systems and ensure consistent configurations and standards.</li><li>Performing routine maintenance on systems, troubleshooting malfunctions, and repairing or replacing faulty equipment.</li><li>Integrating different security systems and ensuring they function together.</li><li>Keeping records of installations, repairs, and systems configurations.</li><li>Testing security systems to ensure they are functioning correctly and meeting standards.</li><li>Conduct site surveys to assess security needs and recommend proper solutions.</li><li>Ability to diagnose and resolve technical issues related to security systems.</li><li>Collaborate with Security SME for networks, systems, and software.</li><li>Oversee contractors and integrators during installation and repair work.</li><li>Find and propose innovative technologies to enhance security programs.</li><li>Define and monitor performance metrics to evaluate security effectiveness.</li><li>Function as an escalation point for technical issues within the security team.</li><li>Perform security and vulnerability assessments as directed.</li><li>Maintain comprehensive documentation of systems, projects, and procedures.</li><li>Conduct training sessions and take part in developing training materials.</li><li>Perform compliance assessments pre-/post-installation and regularly thereafter.</li></ul></li><li>Communication &amp; Notification<ul><li>Serve as a communication hub for notifications.</li><li>Monitor phone and email communications from associates/students reporting suspicious activities.</li><li>Provide excellent customer service to associates by conducting safety and security procedures, site-specific policies and when appropriate, emergency response activities.</li><li>Create, disseminate, and archive all “BOLO - Be on the Lookout.”</li><li>Ability to respond in a calm, organized, and professional manner.</li><li>Serve as the communication hub for all campuses.</li><li>Write and edit client-specific reports, covering a broad threat spectrum, upon request.</li><li>Present project documentation and updates clearly to stakeholders.</li></ul></li><li>Intelligence, Analysis &amp; Reporting<ul><li>Monitor and assess local and global security events and communicate impact.</li><li>Monitor social media via open source and paid subscriptions for potential risks to sites.</li><li>Support internal investigations when requested by producing supporting access and video evidence.</li><li>Reviewing all incident reports for all twelve campuses.</li><li>Assist in all concerns that pertain to safety and security for all locations.</li><li>Detect, analyze, and alert of critical incidents, which may impact the campuses – these may range from extreme weather conditions, political instability, crime, terror, to technical failures.</li><li>Incorporate incident analysis, threat mitigation strategies and recommendations to help constituent members maintain continuity of operations, keep abreast of key threats, and plan for contingency solutions.</li><li>Produce insightful analysis and provide recommendations for action to mitigate potential security threats.</li><li>Conduct extensive data mining and comprehensive open-source research daily and as needed, using a broad range of tools and resources.</li><li>Track current events in real time and provide situational awareness and lessons learned.</li></ul></li><li>Event Management<ul><li>Plan, coordinate, and execute security measures for university and corporate events,</li><li>ensuring safe and seamless operations.</li><li>Develop event-specific security plans addressing access control, crowd management, transportation, and emergency response.</li><li>Coordinate directly with internal stakeholders, external vendors, and law enforcement to ensure adequate staffing, equipment, and technology support.</li><li>Oversee on-site security operations during events, acting as the central point of command for incident response.</li><li>Support executive protection missions by coordinating logistics, monitoring threats, and integrating GSOC resources with on-the-ground protective teams.</li><li>Conduct pre-event risk assessments and post-event reviews, providing detailed reports and recommendations for continuous improvement.</li><li>Maintain and manage vendor contracts and service providers related to events and executive security.</li></ul></li><li>Event Security &amp; Management<ul><li>Coordinate with event organizers, campus departments, and external vendors to develop security plans at all campus and corporate events.</li><li>Ensure security technology, staffing, and physical equipment are standardized and scaled based on event risk and type.</li><li>Conduct virtual and onsite risk assessments at all external venues.</li><li>Manage event security officers throughout events and ensure effective communication is maintained and monitored via the GSOC.</li></ul></li></ul>Required Education, Certifications &amp; Licensures:<ul><li>Bachelor’s degree in Criminal Justice, Homeland Security, Emergency Management, Intelligence Studies, Information Technology, or a related field required.</li><li>Equivalent combination of education and experience (e.g., military, law enforcement, or corporate security background) may be considered in lieu of a degree.</li><li>Strong understanding of crisis management, threat assessment, and incident response protocols.</li><li>Familiarity with security systems, including video surveillance, access control, alarm monitoring, mass notification, and intelligence platforms.</li><li>Exceptional communication skills, with the ability to brief executive leadership clearly and concisely.</li><li>Strong analytical and problem-solving skills, with the ability to identify trends, assess risks, and recommend proactive solutions.</li><li>High level of integrity, discretion, and professionalism when handling sensitive or confidential information.</li><li>Ability to work non-traditional hours, including nights, weekends, and holidays, as required in a 24/7 operational environment.</li><li>Willingness to travel occasionally for training, site assessments, or crisis response support.</li><li>Minimum 2 years of experience:<ul><li>GSOC Operator</li><li>GSOC Analyst</li><li>GSOC Tech</li><li>CCTV systems</li><li>Wi-Fi routing</li></ul></li><li>Computer troubleshooting and repair.</li><li>Experience managing service tickets and working with cross-functional teams.</li><li>Working knowledge of SQL databases and computer networking.</li><li>Strong understanding of access control, intrusion detection, and surveillance systems.</li><li>Demonstrated ability to manage multiple projects and timelines.</li><li>Experience with Office365.</li></ul>Preferred Education, Certifications &amp; Licensures:<ul><li>Coursework or certifications in Security Operations Management, Threat Intelligence, Event Security Planning, or Physical Security Systems Administration.</li><li>FEMA/NIMS or ICS certifications (IS-100, IS-200, IS-700, IS-800).</li><li>Experience with Genetec, Axis, and DMP is strongly preferred.</li><li>Certified OCAT, PATH, MOAB</li><li>Genetic Technician Certified</li><li>CompTIA A+</li><li>Specialized training such as formal military/law enforcement intelligence analysis</li><li>Corporate intelligence, military intelligence, or government intelligence agency experience</li></ul>Required Experience &amp; Skills:<ul><li>Strong organizational and project management skills with the ability to oversee multiple events simultaneously.</li><li>Expertise in security operations, access control, and incident response protocols.</li><li>Familiarity with protective intelligence and executive protection requirements.</li><li>Ability to collaborate effectively with law enforcement, emergency services, and external partners.</li><li>Excellent communication and interpersonal skills, capable of briefing executives and coordinating cross-functional teams.</li><li>Technical proficiency in GSOC platforms, security systems, and event management tools.</li><li>Ability to work under pressure, adapt quickly to evolving situations, and make sound decisions in real time.</li></ul>Do you want a career that allows you to make a difference in other people’s lives? Discover what it means to truly believe in the work that you do at West Coast University.At West Coast University, we have the privilege of educating students seeking careers in healthcare and guide them through their transformational journey from student to caregiver. Our associates are united behind that purpose and share a deep commitment to our values of teamwork, collegiality, transparency, and a student-centric approach to all we do. This focus creates an aligned, nimble, and consensus-driven culture that is solution-oriented and supports our associates’ professional growth.West Coast University is proud to be an equal opportunity employer. We embrace diversity and are dedicated to creating an inclusive environment for all associates.

GSOC Event Manager

Reporting to the Vice President of Safety and Security, the GSOC Account Manager provides leadership and oversight of all operational aspects of West Coast University/American Career College’s GlobalSecurity Operations Center (GSOC) and site operations. Serving as the primary point of escalation forregional and global crisis events, this role ensures timely, coordinated, and effective responses toincidents impacting the organization. The GSOC Account Manager is responsible for maintaining compliance with post orders, operational protocols, and campus requirements while promoting a culture of vigilance, accountability, and continuous improvement. In addition to daily oversight, the role drives strategic initiatives that enhance situational awareness, streamline communications, and integrate security technologies in support of the University’s mission. The GSOC Account Manager also plays a key role in managing contractor relationships, ensuring service delivery excellence, resolving operational issues, and driving continuous improvement across all security operations.Responsibilities:<ul><li>GSOC Operations Oversight<ul><li>Provide leadership and oversight of GSOC staff, ensuring 24/7 operational readiness.</li><li>Monitor and refine GSOC processes, technologies, and workflows for efficiency and effectiveness.</li><li>Serve as the central escalation point for critical incidents and emergencies.</li></ul></li><li>Incident Response &amp; Crisis Management<ul><li>Direct real-time incident response, coordinating efforts across campuses, contractors, and leadership.</li><li>Lead after-action reviews, documenting lessons learned and driving continuous improvement.</li><li>Maintain GSOC readiness by ensuring staff training and preparation for crisis events.</li></ul></li><li>Compliance &amp; Risk Management<ul><li>Ensure operational compliance with campus, local, state, and federal requirements.</li><li>Maintain accurate records of incidents, responses, and operational activities.</li><li>Conduct audits and inspections of GSOC and site operations, escalating risks and&nbsp;recommending mitigation strategies.</li></ul></li><li>Contractor &amp; Vendor Management<ul><li>Serve as the primary liaison with contracted security service providers.</li><li>Oversee staffing levels, service delivery, and performance against established KPIs.</li><li>Address and resolve service issues, implementing corrective actions as needed.</li></ul></li><li>Technology Integration &amp; Situational Awareness<ul><li>Manage GSOC technology systems including CCTV, access control, incident management, and mass notification platforms.</li><li>Drive technology enhancements to improve situational awareness and operational efficiency.</li><li>Collaborate with IT and vendors on upgrades, testing, and system rollouts.</li></ul></li><li>Communication &amp; Stakeholder Engagement<ul><li>Act as the central hub for communication during incidents, ensuring timely updates to leadership and campuses.</li><li>Build and maintain strong relationships with campus leaders, contractors, and external partners.</li><li>Provide clear, consistent communication across campuses during crisis events.</li></ul></li><li>Strategic Initiatives &amp; Continuous Improvement<ul><li>Partner with the Vice President, Safety and Security to design and implement long-term strategies.</li><li>Lead special projects to improve service delivery, resilience, and operational efficiency.</li><li>Develop dashboards and reporting tools to measure and improve performance.</li></ul></li><li>Leadership &amp; Staff Development<ul><li>Work with and mentor GSOC manager and operators, ensuring operational consistency and professional growth.</li><li>Provide training, coaching, and performance feedback to staff.</li><li>Promote a culture of accountability, vigilance, and continuous improvement.</li></ul></li><li>Contractor &amp; Vendor Management<ul><li>Serve as the primary liaison with contracted security service providers.</li><li>Oversee staffing levels, service delivery, and performance against established KPIs.</li><li>Address and resolve service issues, implementing corrective actions as needed.</li></ul></li><li>Technology Integration &amp; Situational Awareness<ul><li>Manage GSOC technology systems including CCTV, access control, incident management, and mass notification platforms.</li><li>Drive technology enhancements to improve situational awareness and operational efficiency.</li><li>Collaborate with IT and vendors on upgrades, testing, and system rollouts.</li></ul></li><li>Communication &amp; Stakeholder Engagement<ul><li>Act as the central hub for communication during incidents, ensuring timely updates to leadership and campuses.</li><li>Build and maintain strong relationships with campus leaders, contractors, and external partners.</li><li>Provide clear, consistent communication across campuses during crisis events.</li></ul></li><li>Strategic Initiatives &amp; Continuous Improvement<ul><li>Partner with the Vice President, Safety and Security to design and implement long-term strategies.</li><li>Lead special projects to improve service delivery, resilience, and operational efficiency.</li><li>Develop dashboards and reporting tools to measure and improve performance.</li></ul></li><li>Leadership &amp; Staff Development<ul><li>Work with and mentor GSOC manager and operators, ensuring operational consistency and professional growth.</li><li>Provide training, coaching, and performance feedback to staff.</li><li>Promote a culture of accountability, vigilance, and continuous improvement.</li></ul></li></ul>Required Education, Certifications &amp; and Licensures:<ul><li>Bachelor’s degree in Criminal Justice, Security Management, Emergency Management, or related field required; Master’s degree preferred.</li><li>Minimum of 5–7 years of progressive experience in security operations, law enforcement, emergency management, or a related field, with at least 2 years in a supervisory or managerial capacity.</li><li>Experience with Global Security Operations Center (GSOC) operations or similar 24/7 critical operations environment.</li><li>Proven ability to lead teams in high-pressure, fast-paced environments.</li><li>Strong understanding of crisis management, threat assessment, and incident response protocols.</li><li>Familiarity with security systems, including video surveillance, access control, alarm monitoring, mass notification, and intelligence platforms.</li><li>Exceptional communication skills, with the ability to brief executive leadership clearly and concisely.</li><li>Strong analytical and problem-solving skills, with the ability to identify trends, assess risks, and recommend proactive solutions.</li><li>High level of integrity, discretion, and professionalism when handling sensitive or confidential information.</li><li>Ability to work non-traditional hours, including nights, weekends, and holidays, as required in a 24/7 operational environment.</li><li>Willingness to travel occasionally for training, site assessments, or crisis response support.</li></ul>Required Experience &amp; Skills:<ul><li>Adept at inspiring, empowering, and developing teams to achieve their full potential, fostering a collaborative and inclusive work environment that drives high-performance and employee satisfaction.</li><li>Strategic thinker with a proven track record in driving operational excellence and leading direct and cross-functional teams.</li><li>Cultivated a strong personal brand within the industry, demonstrating a successful track record of positioning the company's brand effectively throughout local communities and national associations.</li><li>Demonstrated initiative, adept at handling multiple assignments, prioritizing tasks, and meeting deadlines.</li><li>Committed to delivering high-quality customer service, building relationships, upholding integrity, and delivering continuous financial results.</li><li>Proficient In web-based applications and computer systems Including Microsoft Office and (BI) Business Intelligence tools for metrics analysis, reporting and presentations.</li><li>Collaborative and engaged leader that has proven success with all levels of the organization to identify, analyze, and solve problems for continuous improvement.</li><li>Subject matter expert within the security industry with comprehensive knowledge of business practices and challenges.</li><li>Strong financial, oral, and written interpersonal communication skills.</li><li>Military veteran, law enforcement, or contract or proprietary security services experience.</li></ul>Do you want a career that allows you to make a difference in other people’s lives? Discover what it means to truly believe in the work that you do at West Coast University.At West Coast University, we have the privilege of educating students seeking careers in healthcare and guide them through their transformational journey from student to caregiver. Our associates are united behind that purpose and share a deep commitment to our values of teamwork, collegiality, transparency, and a student-centric approach to all we do. This focus creates an aligned, nimble, and consensus-driven culture that is solution-oriented and supports our associates’ professional growth.West Coast University is proud to be an equal opportunity employer. We embrace diversity and are dedicated to creating an inclusive environment for all associates.

Manager, GSOC Account Management

Reporting to the VP, Application Development in a multi-faceted, multi-location academic setting, the Senior Manager, Quality Assurance leads the QA strategy and execution across American Career College (ACC), West Coast University (WCU), and Administration value streams. Leads the end‑to‑end QA function across American Career College (ACC), West Coast University (WCU), and Administration in a multi‑campus, multi‑system academic environment. You will build and scale a blended onshore-offshore QA organization that safeguards quality for AI‑enabled experiences, modern web applications, and enterprise integrations spanning student, academic, and administrative value streams. This role is both strategic and hands‑on as you will set the QA vision and standards, implement automation and CI/CD quality gates, establish AI safety and evaluation practices, and deliver measurable improvements in reliability, accessibility, performance, and cost‑to‑serve. You will partner closely with product owners, engineering leaders, academic stakeholders, data/AI teams, Security and Compliance, and external vendors to turn institutional priorities into release‑ready outcomes. Success looks like predictable delivery across multiple concurrent initiatives, transparent quality metrics, Responsible AI guardrails in production, and a high‑performing, inclusive QA team operating effectively across time zones.Responsibilities:<ul><li>Quality Strategy &amp; Governance<ul><li>Own the QA strategy and roadmap across ACC, WCU, and Administration; align with institutional goals, portfolio priorities, and release calendars. Define risk‑based testing approaches, entry/exit criteria, and go/no‑go standards; establish OKRs/KPIs and publish executive‑ready scorecards. Standardize test plans, traceability, defect taxonomy/severity, and root‑cause analysis across value streams.</li></ul></li><li>AI/LLM Quality &amp; Safety<ul><li>Lead QA for AI features (student services chatbot/copilot, RAG policy/catalog search, document intake/extraction, content generation). Implement evaluation methods, partner with Security/Compliance to operationalize Responsible AI guardrails (Azure AI Content Safety, PII controls, approval workflows) and model telemetry.</li></ul></li><li>Test Automation &amp; Tooling<ul><li>Scale automation for UI, API, contract, and integration testing. Build CI/CD quality gates in Azure DevOps or GitHub Actions; maintain stable, versioned test environments and synthetic test data. Drive shift‑left quality with component/contract tests, mocking, and testability guidelines for engineers.</li></ul></li><li>Performance, Reliability, &amp; Observability<ul><li>Establish SLIs/SLOs and load/performance practices (k6/JMeter, Azure Load Testing) to ensure peak‑enrollment readiness. Integrate observability (Application Insights/OpenTelemetry) for release health, error budgets, and regression detection; lead incident and post‑incident quality improvements.</li></ul></li><li>Accessibility, Privacy, &amp; Security<ul><li>Ensure accessibility compliance (WCAG 2.2/Section 508) via automated checks (axe/Pa11y) and targeted manual audits. Champion FERPA‑aligned test data management, secrets management, and secure SDLC (SAST/DAST, dependency scanning).</li></ul></li><li>People Leadership &amp; Onshore–Offshore Delivery<ul><li>Hire, lead, and coach a blended onshore–offshore QA team (managers and ICs); define roles, career paths, and quality standards. Implement follow‑the‑sun operations, overlap hours, and disciplined handoff playbooks; track productivity and quality with transparent dashboards. Foster an inclusive, collaborative, high‑accountability culture focused on outcomes.</li></ul></li><li>Vendor &amp; Partner Management<ul><li>Lead QA engagement with vendors/partners; define SOWs, SLAs, acceptance criteria, and governance cadences (weekly checkpoints, QBRs). Validate third‑party deliverables and integrations meet functional, performance, security, privacy, and accessibility standards.</li></ul></li><li>Portfolio, Value Streams, &amp; Stakeholder Communication<ul><li>Coordinate QA delivery across multiple concurrent initiatives and value streams (Student Experience, Enrollment/Financial Aid, Academics/LMS, Administration/Shared Services). Translate technical quality topics into business terms; present risks, mitigations, and go/no‑go recommendations to executives and academic leaders. Collaborate with Architecture, Data/AI, and Operations to align scope, timelines, and success metrics.</li></ul></li></ul>Qualifications:<ul><li>Bachelor degree in computer science, information systems, electronics engineering, voice/data communications, public/business administration, or a related field required; Master's degree preferred.</li><li>7+ years of progressive QA experience, including 3+ years managing teams and running QA across multiple concurrent initiatives/value streams.</li><li>Hands-on expertise with Web stacks: React/TypeScript &amp; Azure Services.</li><li>Test automation: Playwright or Cypress; SpecFlow/NUnit/xUnit; Postman/Newman; contract testing with Pact.</li><li>CI/CD and environments: Azure DevOps or GitHub Actions; familiarity with IaC.</li><li>Demonstrated QA leadership for AI, including safety and evaluation practices.</li><li>Experience leading onshore–offshore QA delivery and managing vendors/partners.</li><li>Strong communication and stakeholder management skills; ability to influence executives, academic leaders, and technical teams.</li><li>Working knowledge of FERPA, accessibility (WCAG 2.2), and secure test data practices.</li><li>Experience with CampusVue, Salesforce CRM, Oracle HCM and Great Plains preferred.</li><li>Previous experience with higher education strongly preferred.</li><li>Demonstrates a high level of understanding of enterprise architecture discipline. Has in-depth knowledge of current and planned Information Technology systems portfolio.</li><li>Demonstrates a high level of business knowledge.</li><li>Ability to manage and work effectively in a highly ethnic and culturally diverse student and associate community.</li><li>Excellent analytical and organizational skills.</li><li>Strong communication skills, both written and verbal. Must be able to communicate technical matters into messages that can be broadly understood across the organization.</li><li>Strong customer service skills.</li><li>Ability to self-direct, self-pace, multi-task, and function well under pressure of deadlines and conflicting priorities.</li><li>Willingness to work a flexible schedule.</li><li>Ability to travel/drive locally on a weekly, daily and/or on an as needed basis.</li></ul>#LI-CM1Do you want a career that allows you to make a difference in other people’s lives? Discover what it means to truly believe in the work that you do at West Coast University.At West Coast University, we have the privilege of educating students seeking careers in healthcare and guide them through their transformational journey from student to caregiver. Our associates are united behind that purpose and share a deep commitment to our values of teamwork, collegiality, transparency, and a student-centric approach to all we do. This focus creates an aligned, nimble, and consensus-driven culture that is solution-oriented and supports our associates’ professional growth.West Coast University is proud to be an equal opportunity employer. We embrace diversity and are dedicated to creating an inclusive environment for all associates.

Senior Manager, Quality Assurance

At American Career College, we share a passion for students and transforming healthcare education! As a faculty member for a certified Great Place to Work, you will&nbsp;join a collaborative, student-centric culture valuing academic integrity, mutual respect, student learning, service, responsiveness, innovation, diversity, and stewardship.&nbsp; As a part of this team, you will guide students to do more than change their own lives – you will help change the lives of every patient they care for throughout their career. At American Career College, you will have the opportunity to share your expertise and passion with the next generation of nurses.&nbsp;You will make an impact by:&nbsp;&nbsp;<ul><li>Delivering clinical instruction according to an approved course syllabus using accepted and effective teaching methods; develops daily lesson plans; advises and tutors students; maintains current and accurate attendance and grade records; remains current in applicable program teaching field; participates in faculty meetings, instructional seminars, and in-service training sessions.</li><li>Serving as an educator, role model, mentor, and facilitator.</li><li>Focusing extensively on facilitating student learning associated with prescribed course and program learning outcomes.</li><li>Actively and substantively participating in assessment of student learning activities to maximize the potential for students to learn what is necessary to meet prescribed outcomes.</li></ul>Your Experience Includes:<ul><li>3 years of occupational experience in the subject field or in a closely related field.</li><li>Direct patient care experience within the previous five (5) years in the nursing area to which he or she is assigned, which can be met by:</li></ul>(A) One (1) year’s continuous, full-time or its equivalent experience providing direct patient care as a registered nurse in the designated nursing area; &nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; OR (B) One (1) academic year of registered nurse level clinical teaching experience in the designated nursing area or its equivalent that demonstrates clinical competency.<ul><li>Completion of at least one (1) years’ experience teaching courses related to registered nursing or completion of a post-baccalaureate course which includes practice in teaching registered nursing.</li><li>Must demonstrate training in educational methods, testing and evaluation and evidence strength in instructional methodology, delivery and techniques as indicated by evaluation by supervisory personnel within 30 days of beginning instruction.</li><li>Working with online learning management systems to further engage the student learning process desirable.</li><li>Working knowledge of Microsoft Office Suite Products, especially Outlook, Word, PowerPoint and other MS office products as needed.</li></ul>Education:<ul><li>Baccalaureate degree from an accredited college which shall include courses in nursing, or in natural, behavioral, or social sciences relevant to nursing practice (BRN regulation).</li><li>Completion of at least one (1) years’ experience teaching courses related to RN or completion of a post-baccalaureate course which includes practice in teaching registered nursing (BRN regulation).</li></ul>Licenses/Certifications:<ul><li>Current unencumbered Registered Nurse License in California required.</li></ul>Do you want a career that allows you to make a difference in other people’s lives? Discover what it means to truly believe in the work that you do at American Career College. For more than 40 years American Career College has had the privilege of educating students seeking careers in healthcare—guiding them through their transformational journey from student to caregiver. Our associates are united behind that purpose and share a deep commitment to our values of teamwork, collegiality, transparency, and a student-centric approach to all we do. This focus creates an aligned, nimble, and consensus-driven culture that is solution-oriented and supports our associates’ professional growth. American Career College is proud to be an equal opportunity employer. We embrace diversity and are dedicated to creating an inclusive environment for all associates.

American Career College

Med Surg Clinical Instructor, Full Time

Obstetrics / Pediatrics Instructor, Full Time

As an Admissions Advisor for a certified Great Place to Work, you will guide prospective students on their path towards a career in healthcare. In doing so, you will help them change not only their own lives, but also those of the patients in their care. You will be a prospective student’s first connection at American Career College, and you will support them through the application and enrollment process.How you can impact:<ul><li>Advise and enroll qualified applicants into programs of study that are beneficial to the students’ career objectives and academic needs in an efficient and supportive manner.&nbsp;</li><li>Build relationships with prospective students primarily through phone and email communications.&nbsp;</li><li>Prioritize the university’s philosophy of truly caring about students.&nbsp;&nbsp;</li><li>Treat prospective and enrolled students with professionalism and respect.&nbsp;</li><li>Establish a strong and up to date understanding about specific programs, program objectives, enrollment process, requirements, and content offered by the university to make a complete and factual presentation to prospective students and other interested parties.</li></ul>Your experience includes:&nbsp;&nbsp;&nbsp;<ul><li>Experience in marketing or related environment preferred.</li><li>Experience with MS Office.&nbsp;</li><li>Experience with data entry and multi-line phone aptitude.&nbsp;</li><li>Experience with reception and telephone techniques.</li></ul>Education:&nbsp;&nbsp;<ul><li>High school graduate or equivalent required.</li></ul>Do you want a career that allows you to make a difference in other people’s lives? Discover what it means to truly believe in the work that you do at American Career College. For more than 40 years American Career College has had the privilege of educating students seeking careers in healthcare—guiding them through their transformational journey from student to caregiver. Our associates are united behind that purpose and share a deep commitment to our values of teamwork, collegiality, transparency, and a student-centric approach to all we do. This focus creates an aligned, nimble, and consensus-driven culture that is solution-oriented and supports our associates’ professional growth. American Career College is proud to be an equal opportunity employer. We embrace diversity and are dedicated to creating an inclusive environment for all associates.

Admissions Advisor

Come care with us at American Career College! As a faculty member for a certified Great Place to Work, you will guide Pharmacy Technician students to do more than change their own lives – you will help change the lives of every patient they treat throughout their career in healthcare. At American Career College you will have the opportunity to share your success story with the next generation of Pharmacy Technicians!You will make an impact by:<ul><li>Delivering class and/or clinical instruction according to an approved course syllabus using accepted and effective teaching methods.</li><li>Developing daily lesson plans; advises and tutors students.</li><li>Maintaining current and accurate attendance and grade records.</li><li>Remaining current in applicable program teaching field.</li><li>Participating in faculty meetings, professional growth activities in the respective field and two (2) in-service training sessions annually.</li><li>Participating in college activities such as in-services, faculty meetings, student functions, graduation exercises, open houses, new student orientations, and advisory board meetings. Strives for student success by providing quality instruction that results in students' achievement of course and program objectives, retention of students, and prepares students for entry-level positions in the healthcare field.</li></ul>Your Experience Includes:Must have at least three years of experience in the practice setting or area of expertise they are teaching in (i.e. hospital, retail, closed door, etc.).Preferred:<ul><li>One (1) year of teaching experience in the subject areas taught or demonstrate prior training in instructional methodology and teaching skills from a formal teacher educational program or any comparable training program or formal in-house training program.</li></ul>&nbsp;Education:<ul><li>High school graduate or equivalent.</li><li>Must be a graduate from a program accredited by an agency recognized by the U.S. Secretary of Education or the Council for Higher Education Accreditation (CHEA) in the specialty field or the subject area in which they teach.</li></ul>LICENSES/CERTIFICATIONS:<ul><li>California licensure or registration to practice as a pharmacist or pharmacy technician required.</li></ul>Do you want a career that allows you to make a difference in other people’s lives? Discover what it means to truly believe in the work that you do at American Career College. For more than 40 years American Career College has had the privilege of educating students seeking careers in healthcare—guiding them through their transformational journey from student to caregiver. Our associates are united behind that purpose and share a deep commitment to our values of teamwork, collegiality, transparency, and a student-centric approach to all we do. This focus creates an aligned, nimble, and consensus-driven culture that is solution-oriented and supports our associates’ professional growth. American Career College is proud to be an equal opportunity employer. We embrace diversity and are dedicated to creating an inclusive environment for all associates.

Pharmacy Technician Instructor (Adjunct)

Come care with us at West Coast University where you will meet with students and prospective students to provide information on financial aid and options that can help them develop a financial plan for achieving their healthcare career goals. In addition, you will put your technical financial aid skills to work ensuring proper eligibility and processing in accordance with federal, state, and institutional rules and regulations. What better way to be a part of a student’s educational journey! We are over 110 years in education, still growing, and a recognized “Great Place to Work”. Come work and grow with us!You will make an impact by:&nbsp;<ul><li>Meeting with students and prospective students to provide information regarding costs of attendance, available financial aid options, and student loan counseling.</li><li>Reviewing documentation, forms and other information provided by students to ensure accuracy and completeness, update electronic student file appropriately based on information received, and scan documents into Image Now.</li><li>Reviewing student records to ensure any discrepant or conflicting information is appropriately resolved, and documents same.</li><li>Reviewing ISIR data to ensure c-codes are appropriately resolved and required verification items are requested, and document actions or resolutions are fully in the student electronic file.</li><li>Assisting students and parents with directions for requesting FSA User IDs, and online completion of FAFSAs (Free Application for Federal Student Aid), MPNs (Master Promissory Notes), and online student loan entrance and exist counseling.</li><li>Providing in-person student loan counseling for those who are unable to complete online counseling.</li></ul>Your Experience Includes:<ul><li>Minimum of 1 year’s experience as a customer service provider in a professional environment.</li><li>Ability to demonstrate the highest levels of integrity and professional ethics in all aspects of the job function.</li><li>Ability to demonstrate excellent communication skills through active listening and delivery of information clearly and effectively.</li><li>Ability to demonstrate excellent customer service skills, with a professional, helpful, and positive demeanor.</li></ul>Education:<ul><li>Bachelor’s Degree from an accredited College or University.</li></ul>Licenses/Certifications:<ul><li>May not be in default on a federal student loan or owe repayment on a federal grant.</li></ul>#LI-AM1Do you want a career that allows you to make a difference in other people’s lives? Discover what it means to truly believe in the work that you do at West Coast University.At West Coast University, we have the privilege of educating students seeking careers in healthcare and guide them through their transformational journey from student to caregiver. Our associates are united behind that purpose and share a deep commitment to our values of teamwork, collegiality, transparency, and a student-centric approach to all we do. This focus creates an aligned, nimble, and consensus-driven culture that is solution-oriented and supports our associates’ professional growth.West Coast University is proud to be an equal opportunity employer. We embrace diversity and are dedicated to creating an inclusive environment for all associates.

Financial Aid Advisor

undefinedDo you want a career that allows you to make a difference in other people’s lives? Discover what it means to truly believe in the work that you do at West Coast University.At West Coast University, we have the privilege of educating students seeking careers in healthcare and guide them through their transformational journey from student to caregiver. Our associates are united behind that purpose and share a deep commitment to our values of teamwork, collegiality, transparency, and a student-centric approach to all we do. This focus creates an aligned, nimble, and consensus-driven culture that is solution-oriented and supports our associates’ professional growth.West Coast University is proud to be an equal opportunity employer. We embrace diversity and are dedicated to creating an inclusive environment for all associates.

138 Full Time Jobs in California