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Compensation Type: SalariedCompensation: $27.05Job SummaryThe Phi Theta Kappa Coordinator helps maintain the relationship between the local chapter and the international honor society. This position maintains the calendar and aids the advisors and chapter officers in coordinating meetings, travel, fellowship, and service events as well as inductions. This coordinator is a detailed individual who arranges the college paperwork and budget issues this student organization demands. The coordinator is available during office hours to provide often the student’s first interaction with Phi Theta Kappa and effectively communicates with all constituents in an upbeat and positive manner.ESSENTIAL JOB FUNCTIONSCustomer Service<ul><li>Greets prospective students and provides information about Phi Theta Kappa.</li><li>Maintains office and induction supplies.</li><li>Facilitates the administrative paperwork and data for the chapter and membership, creates a monthly report, and generates annual reports for national headquarters.</li></ul>Event Coordination<ul><li>Plans and coordinates inductions and other events for students, advisors, and the community.</li><li>Arranges travel, catering, room reservations.</li><li>Ensures that the chapter participates in applicable fellowship and campus events.</li></ul>Liaison and Leadership<ul><li>Serves as liaison between Phi Theta Kappa national and regional headquarters and chapter advisors and student members.</li><li>Provides direction and leadership in the development, implementation, coordination, assessment, and day-to-day function of the Phi Theta Kappa Chapter.</li><li>Assists members, officers, and advisors with policies and procedures as well as training.</li></ul>Minimum Qualifications<ul><li>Associate Degree</li><li>One (1) year of customer service experience</li></ul>Additional Information<ul><li>State Motor Vehicle Operator's License or demonstrable ability to gain access to work site(s).</li></ul>Working Conditions:<ul><li>Normal office working conditions. The employee is not subject to adverse environmental conditions.</li></ul>*An appropriate combination of education, training, coursework and experience may qualify a candidate.CSCC has the right to revise this position description at any time. This position description does not represent in any way a contract of employment.Full Time/Part Time:Part timeUnion (If Applicable):Scheduled Hours:20Additional InformationIn order to ensure your application is complete, you must complete the following:<ul><li>Please ensure you have all the necessary documents available when starting the application process. For all faculty positions (Instructor, Annually Contracted Faculty, and Adjunct), you will need to upload an unofficial copy of your transcript when completing your aplication. </li><li>Prior to submitting your application, please review and update (if necessary) the information in your candidate profile as it will transfer to your application.</li></ul>If you are a current employee of Columbus State Community College, please log in to Workday to use the internal application process.Thank you for your interest in positions at Columbus State Community College. Once you have applied, the most updated information on the status of your application can be found by visiting your Candidate Home. Please view your submitted applications by logging in and reviewing your status.

COLUMBUS STATE COMMUNITY COLLEGE

Phi Theta Kappa Coordinator

Compensation Type: SalariedCompensation: $55,000.00Job SummaryThe Coordinator for the ASPIRE program, will promote, support, and advocate for the effective delivery of quality adult literacy services for individuals with limited English skills who need assistance acquiring skills to be successful in post-secondary education training, and employment. The Coordinator is responsible for managing classes by ensuring that enrollment, orientations, and assessments are carried out successfully by working closely with the ESOL Instructor, ASPIRE Manager, and Director. The position requires the accurate tracking of student performance by collecting and analyzing data to make program and budget decisions. Willingness to coordinate additional services such as tutoring/additional instruction, child care options, travel options, ESL referrals, and referrals to other social services to ensure that students enrolled complete the program. The Coordinator will be required to participate in training provided by Columbus State Community College, the State of Ohio, and curriculum vendors to manage class schedules and instructional needs of instructors and students.Program Operations &amp; Administrative Support: <ul><li>Ensure curriculum and instruction are tailored to meet the individualized needs and learning styles of students, guided by assessment outcomes shaping personalized learning plans. Maintain currency of written and online curriculum, ensuring relevance and suitability for adult learners.</li><li>Collaborate with students to overcome barriers by acquiring the knowledge and skills necessary to make well-informed referrals to both program and community support services.</li><li>Uphold accurate and punctual record-keeping practices, tracking enrollment data, placement and progress testing, attendance, retention rates, exit follow-up details, and instructor certifications.</li><li>Provide consistent and systematic support, including regular observations and guidance for instructors, to maintain instructional quality and program effectiveness.</li><li>Streamline the coordination of classes, workshops, and events to optimize resource utilization and accommodate the diverse schedules of learners effectively.</li><li>Conduct regular follow-up communications with program graduates to evaluate their progress, collect feedback, and offer ongoing support.</li><li>Take proactive measures to manage instructional materials, ensuring their availability and functionality to enhance the learning environment.</li></ul>Recruitment &amp; Retention Events<ul><li>Conduct orientation sessions to support program applicants and guide applicants through the enrollment processes. Explains the enrollment, placement testing, and class registration processes.</li><li>Works in close partnership with the program manager and instructor to provide a seamless transition for students from orientation through course completion of required Basic English levels based on student placement testing.</li><li>Assists in the planning, implementation, and student recruitment events. Helps identify, plan, schedule, and implement learning activities appropriate to student needs.</li><li>Maintains records of progress, attendance, and scores for students. Supports student transition to postsecondary education or training.</li></ul>Data &amp; Reporting<ul><li>Uses technology and systems to track and report program results with ongoing data management to document student progress. Maintains confidentiality of student records and other sensitive information.</li><li>Keeps accurate records. Completes and maintains required documentation including enrollment material, evaluation, test results, attendance, and status reports.</li><li>Completes project reports. Identifies best practices from peer institutions, industry partners, and communities of interest that support the overall project scope and quality. Prepares and presents status reports to all levels of management.</li></ul>Culture of Respect<ul><li>​Fosters and maintains a safe environment of respect and inclusion for faculty, staff, students, and members of the community.</li></ul>Minimum Qualifications: <ul><li>Associate degree in a closely related field of study</li><li>Experience working with adult learners</li></ul>Additional Requirements:<ul><li>State Motor Vehicle Operator's License or demonstrable ability to gain access to work site(s).</li></ul>Working Conditions:<ul><li>Normal office working conditions. The employee is not subject to adverse environmental conditions.</li></ul>*An appropriate combination of education, training, coursework, and experience may qualify a candidate.CSCC has the right to revise this position description at any time. This position description does not represent in any way a contract of employment.Full Time/Part Time:Full timeUnion (If Applicable):Scheduled Hours:40Additional InformationIn order to ensure your application is complete, you must complete the following:<ul><li>Please ensure you have all the necessary documents available when starting the application process. For all faculty positions (Instructor, Annually Contracted Faculty, and Adjunct), you will need to upload an unofficial copy of your transcript when completing your aplication. </li><li>Prior to submitting your application, please review and update (if necessary) the information in your candidate profile as it will transfer to your application.</li></ul>If you are a current employee of Columbus State Community College, please log in to Workday to use the internal application process.Thank you for your interest in positions at Columbus State Community College. Once you have applied, the most updated information on the status of your application can be found by visiting your Candidate Home. Please view your submitted applications by logging in and reviewing your status.

Coordinator, ASPIRE

Compensation Type: HourlyCompensation: $37,440.00Job SummaryThe Hospitality Coordinator is essential in the operational aspect of the retail outlets in Mitchell Hall. As a station expert, the Hospitality Coordinator supports secondary instruction to students who are placed in an experiential learning environment, and works closely with hospitality students in the areas of serving, hosting, dining room set-up and operation, customer service, and point-of-sale operations. The Hospitality Coordinator is responsible for monitoring, evaluating, and correcting students in their learning experience, ensuring students utilize acquired skills in a practical setting. The Hospitality Coordinator will provide regular feedback to the hospitality faculty and department Chair, in both formal and informal meetings, to communicate progress in meeting student learning outcomes.Operations &nbsp; <ul><li>Monitor every form of service that is being rendered to customers within the restaurant/establishment, attend to or addresses all customer issues, and maintain customer satisfaction at all times.</li><li>Greet and usher in customers to the dining area and introduce (or explain if the need arises) all menus.</li><li>Adhere to the restaurant’s/establishment’s operation and/or service standards, make sure that a clean and healthy dining area is maintained at all times, and comply with nutrition and sanitation regulations and safety standards.</li><li>Oversee inventory of all dining room products and make sure items are stocked as necessary.</li><li>Maintain a positive and professional approach with coworkers and customers.</li><li>Train, guide, and support hospitality students that are assigned to the dining room or café.</li><li>Evaluate student performance and communicate with faculty as necessary.</li><li>Provide guidance and enforce the hospitality departments mission, policies, and procedures.</li></ul>Student Engagement <ul><li>Serve as the station expert and engage students in a participatory instructional style as part of the experimental learning experience.</li><li>Lead and monitor students in the reception area, dining room, café, bar, service station, event center and dish tank.</li><li>Provide hands-on real time instruction and feed back to students.</li><li>Complete student evaluations in a timely manner.</li></ul>Administrative <ul><li>Completes student evaluations as outlined by department chairperson.</li><li>Attends all required meetings to provide feedback on student learning outcome goals.</li><li>Attends all required trainings and workshops.</li><li>Communicates frequently with the faculty, department chair, and retail operations staff on the needs of students as they fulfill their learning requirements.</li></ul>Culture of Respect<ul><li>Fosters and maintains a safe environment of respect and inclusion for faculty, staff, students, and members of the community.</li></ul>Minimum Qualifications <ul><li>High school diploma or equivalency. </li><li>Two (2) years hands-on experience in the food industry, or a related field. </li><li>An appropriate combination of education, training, coursework and experience may qualify a candidate.</li><li>State Motor Vehicle Operator's License or demonstrable ability to gain access to work site(s). </li></ul>Full Time/Part Time:Full timeUnion (If Applicable):Scheduled Hours:40Additional InformationIn order to ensure your application is complete, you must complete the following:<ul><li>Please ensure you have all the necessary documents available when starting the application process. For all faculty positions (Instructor, Annually Contracted Faculty, and Adjunct), you will need to upload an unofficial copy of your transcript when completing your aplication. </li><li>Prior to submitting your application, please review and update (if necessary) the information in your candidate profile as it will transfer to your application.</li></ul>If you are a current employee of Columbus State Community College, please log in to Workday to use the internal application process.Thank you for your interest in positions at Columbus State Community College. Once you have applied, the most updated information on the status of your application can be found by visiting your Candidate Home. Please view your submitted applications by logging in and reviewing your status.

Hospitality Coordinator

Xavier University’s Division of Student Affairs is seeking applications for the Assistant Vice President (AVP) for Health and Wellness to provide comprehensive support for student success, health, and wellbeing by overseeing the work of Counseling Services, Psychological Services, Wellbeing Services and manages the University’s TriHealth partners in Health Services and Wellness Services.&nbsp;&nbsp;Reporting to the Vice President (VP) for Student Affairs, this role serves as the campus leader for all strategic Health and Wellness initiatives.RESPONSIBILITIES&nbsp;– Duties include, but are not limited to:·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Vision and Strategic PlanningProvide strategic planning for the integration of comprehensive wellness initiatives and coordinated prevention and response approaches that promote the behavioral health, wellness, and success of Xavier Students.&nbsp;&nbsp;Utilize student learning outcomes assessment to inform best practices in wellness service delivery for the University community.&nbsp;&nbsp;Establish collaborative initiatives with leaders across the University to organize existing student wellness, prevention, and response initiatives within an environmental management model. Utilize evidence-based principles of change management to enact appropriate mechanisms for service integration and operational efficiencies.·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; LeadershipServe as strategic partner for the VP for Student Affairs and other senior leaders to promote a campus culture that supports student success and well-being.&nbsp;&nbsp;Represent the Division of Student Affairs on behalf of the VP for Student Affairs as needed.&nbsp;&nbsp;Serve on the Student Affairs Leadership Team, the University’s liaison to the TriHealth staff who operate Xavier’s Student Health Services on campus as well as Xavier’s Student Wellness Services oversee the operations of the departments of Counseling Services, Psychological Services, Wellbeing Services, and Health Services. Ensure the maintenance of records and statistics and coordinating proactive divisional initiatives intended to further a climate of health and wellbeing on campus.Serve as a strategic partner in the coordination of resource and support delivery to students in crisis; providing education and training to university constituents regarding student health and wellbeing; maintain data and statistics regarding student wellbeing needs; develop policies and systems to promote student health and wellbeing in compliance with regulatory guidelines.Develop University wide partnerships and collaborations to promote initiatives that enhance the eight dimensions of wellness, engagement, and success.&nbsp;&nbsp;Develop and implement a plan for the integration of wellness services throughout the Division of Student Affairs. Align and strengthen University resources to promote individual student wellness and contribute to a safer, more welcoming community.·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Business ManagementProvide leadership in long-term budget and revenue forecasting and manage oversight of all budgets allocated to student wellness functional units. Provide oversight of the Student Health Insurance Plan.&nbsp;&nbsp;Evaluate and implement systems that achieve fiscal responsibility and quality clinical care and serve as a liaison to TriHealth in their system development/implementation.&nbsp;&nbsp;Maintain a secure system of confidential records in accordance with applicable standards of practice and state and federal laws and assist TriHealth in their record retention processes.&nbsp;&nbsp;Ensure compliance with University policies and state and federal laws related to student wellbeing as well as adherence to professional and ethical guidelines.&nbsp;&nbsp;Conduct evidence-based assessment of student learning outcomes and student health metrics.·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Academic CollaborationFacilitate academic partnerships that further the University’s capacity to enhance the health and wellbeing of students by identifying additional services available to the Xavier student body.&nbsp;&nbsp;Develop and foster relationships to achieve the strategic goal of setting the national bar for innovative, holistic collegiate health.·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Education and ProgrammingProvide oversight and guidance in the development of wellness-based educational programs related to emotional resiliency, ethical decision-making, alcohol and other drugs, healthy eating/nutrition, physical activity/fitness, sexual health, stress management, tobacco cessation, etc. Offer strategic direction around peer education models and advocacy groups focused on student wellness related programming. Serve on the Xavier/TriHealth Wellbeing Steering Committee to ensure consistent development and implementation of key partnership wellness outcomes.&nbsp;&nbsp;Support, envision, and implement quality services and programming for the increasingly diverse Xavier student body.&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;QUALIFICATIONS:<ul><li>Master’s degree required; Doctoral degree preferred, in health-related field such as Counseling, Social Work, Public Health or Health Administration or in Higher Education/Student Affairs Administration.</li><li>5-10 years of relevant experience</li></ul>Xavier University in Cincinnati, Ohio is part of a 500-year-old Jesuit Catholic tradition of academic excellence in the liberal arts tradition with a strong commitment to enhancing equity, inclusion, and diversity.&nbsp; These values are central to our&nbsp;<a href="https://www.xavier.edu/president/mission" target="_blank">mission</a>.&nbsp; We strive for a climate of respect and inclusiveness that welcomes and supports members from diverse backgrounds and life experiences, is unreservedly committed to open and free inquiry, and deliberately seeks out multiple perspectives.We are strongly committed to enhancing equity, inclusion, and diversity.&nbsp;&nbsp;These values are central to our mission.&nbsp;&nbsp;Candidates who have worked with a diverse range of faculty, staff, and students and who can contribute to our mission of inclusivity are encouraged to identify their experiences and interests.&nbsp;&nbsp;Xavier University is an Equal Opportunity Employer.To ensure consideration, qualified/interested applicants must submit a cover letter, resume and the names and contact information of three professional references on Xavier University’s website.&nbsp;&nbsp;Candidates are asked to include with their cover letter a brief statement on how they might support/contribute to Xavier’s commitment to diversity and inclusion.Review of applications will start on&nbsp;June 26, 2024.&nbsp;&nbsp;Applications will be accepted until the position closes at the University’s discretion.BENEFITS:Xavier University offers a wide array of complementary and affordable benefit options to meet the financial, education, health, and wellness needs of you and your family.&nbsp;&nbsp;Eligibility varies by position and employment class.<ul><li>Comprehensive insurance plans including medical, dental, vision, and prescription coverage.</li><li>Tax advantaged accounts including health savings account, flexible spending accounts, and dependent care account.</li><li>Financial security via life and long-term disability insurance, accident and illness insurance, and retirement savings plans.</li><li>Generous paid time off work options including vacation, sick leave, and holidays.</li><li>Tuition remission for employees their eligible dependents.</li></ul>

Xavier University

Assistant Vice President for Health and Wellness 998018

Xavier University’s Division of Student Affairs is seeking applications for the Assistant Vice President (AVP) and Dean of Students to lead departments and programmatic efforts that will enhance the student experience through care, support and advocacy.&nbsp; Reporting to the Vice President (VP) for Student Affairs, the AVP and Dean of Students, through a student success lens and framework, assesses and produces comprehensive response services for all students, assists with serving the urgent needs of students, families and the campus community, and promotes a vibrant and inclusive student experience that is conducive to learning, growth, and development.&nbsp; The role will direct all aspects of student care, conduct, crisis management, and student success within the Student Affairs portfolio while incorporating the Catholic, Jesuit mission of the institution.&nbsp;RESPONSIBILITIES – Duties include, but are not limited to:<ul><li>Vision and Strategic Planning</li></ul>Provides strategic leadership, planning, oversight of all student success initiatives within the Division of Student Affairs.&nbsp; Fosters partnerships and collaboration for the development and implementation of high-quality and student-centered approaches to support student success and initiatives with leaders across the University to advance care, support, and operation efficiencies. Anticipates changing needs and expectations of today’s college students and leads cross-functional education and awareness opportunities to continually enhance the comprehensive Xavier student experience.<ul><li>Leadership and Supervision</li></ul>Supervise professional staff and provide overall direction to the Office of the Dean of Students, Care Management Services and Office of Student Integrity to effectively provide vital student support and student success services to the community.&nbsp; Serve as a strategic partner for the VP for Student Affairs, as a member of the Campus Emergency Response Team, and serve on the Student Affairs Leadership Team and the Xavier University Council.&nbsp; Provide oversight and direction to the student conduct process including; serving as the appellate layer, education University constituents on conduct processes; monitoring cases with significant allegations; ensure the maintenance of records and statistics to the highest industry standards, and coordinating proactive divisional initiatives intended to further a climate of civility and respect on campus.&nbsp; Oversee the work of the Xavier Action and Care Team (XACT) to include, coordinating resource and support delivery to students in crisis; providing education and training to University constituents regarding students of concern; maintain data and statistics regarding student needs; develop policies and systems to promote student safety in compliance with regulatory guidelines.&nbsp; Coordinate and provide proactive outreach and responsive one-on-one communication with students and parents/families who are dealing with challenges or concerns.&nbsp;Serve as the primary point of contact for faculty and staff who refer students for assistance and support.&nbsp;Work closely with staff and faculty to identify and resolve student issues and concerns, to mediate and resolve conflict or points of tension that hinder students’ successful progress, and to respond to student referrals for assistance, as needed.<ul><li>Operations and Business Management</li></ul>Provide leadership in long-term budget and revenue forecasting as well as manage oversight of all budgets allocated to Student AVP and Dean of Students units.&nbsp; Evaluate and implement systems that achieve fiscal responsibility and quality care in the context of student success (Retention, Persistence, and Graduation).&nbsp; Maintain a secure system of confidential records in accordance with applicable standards of practice, state and federal laws.&nbsp; Ensure compliance with University policies, state and federal laws related to student behaviors as well as adherence to professional and ethical guidelines.&nbsp; Conduct evidence-based assessment of student learning outcomes and student success metrics.<ul><li>Education and Programming</li></ul>Regularly attend and support student functions and events.&nbsp; Co-lead the Student Affairs Advisory Board with VP of Student Affairs.&nbsp; Lead trainings and cross-functional department meetings to communicate the dynamic and evolving needs of students and their families to ensure innovative student success-oriented programs and services are offered through a holistic student experience.QUALIFICATIONS:<ul><li>Master’s degree required; Doctoral degree preferred.</li><li>5-10 year of relevant experience.</li><li>A successful candidate must possess extensive knowledge of student success, crisis management, behavioral response, relevant laws and university policies and procedures.&nbsp;</li><li>Strong theoretical and philosophical foundation in student affairs/development.</li><li>Effective in interpersonal communications, problem solving, relationship cultivation, and public speaking.</li></ul>Xavier University in Cincinnati, Ohio is part of a 500-year-old Jesuit Catholic tradition of academic excellence in the liberal arts tradition with a strong commitment to enhancing equity, inclusion, and diversity.&nbsp; These values are central to our&nbsp;<a href="https://www.xavier.edu/president/mission" target="_blank">mission</a>.&nbsp; We strive for a climate of respect and inclusiveness that welcomes and supports members from diverse backgrounds and life experiences, is unreservedly committed to open and free inquiry, and deliberately seeks out multiple perspectives.We are strongly committed to enhancing equity, inclusion, and diversity.&nbsp; These values are central to our mission.&nbsp; Candidates who have worked with a diverse range of faculty, staff, and students and who can contribute to our mission of inclusivity are encouraged to identify their experiences and interests.&nbsp; Xavier University is an Equal Opportunity Employer.To ensure consideration, qualified/interested applicants must submit a cover letter, resume and the names and contact information of three professional references on Xavier University’s website.&nbsp; Candidates are asked to include with their cover letter a brief statement on how they might support/contribute to Xavier’s commitment to diversity and inclusion.Review of applications will start on June 24, 2024.&nbsp; Applications will be accepted until the position closes at the University’s discretion.BENEFITS:Xavier University offers a wide array of complementary and affordable benefit options to meet the financial, education, health, and wellness needs of you and your family.&nbsp;Eligibility varies by position and employment class.<ul><li>Comprehensive insurance plans including medical, dental, vision, and prescription coverage.</li><li>Tax advantaged accounts including health savings account, flexible spending accounts, and dependent care account.</li><li>Financial security via life and long-term disability insurance, accident and illness insurance, and retirement savings plans.</li><li>Generous paid time off work options including vacation, sick leave, and holidays.</li><li>Tuition remission for employees their eligible dependents.</li></ul>

Assistant Vice President and Dean of Students 998019

Admissions CounselorBowling Green State UniversitySalary: Depends on QualificationsJob Type: Full-TimeDivision: Enrollment ManagementOpening Date: 05/22/2024Location: Main Campus (BG), OHJob Number: BGSU00452Department: Enrollment ManagementClosing: ContinuousSummaryThe Admissions Counselor is responsible for recruiting and establishing relationships with prospective students, including transfer students; specifically, using a territory management approach and data to build intentional relationships with prospects, applicants, and their families to meet goals and objectives for territory. They will serve in-state and out-of-state territories including private and public high schools. With this - Admissions Counselors will travel in the fall for college fairs and recruitment programs; in addition, they will travel as needed in the spring for continued recruitment and student support. This position utilizes a data review approach to determine recruitment and outreach activities in assigned territory; specifically, this includes managing and coordinating communication/interactions with students using a Customer Relationship Management (CRM) system. Admissions Counselors will guide incoming students through their enrollment steps and help them to complete their applications with review and strategic communication efforts.Essential Functions• Uses territory management approach to manage recruitment territory and meet enrollment goals• Completes high school visits, college fairs, and recruitment events in assigned territory• Supports in the executing and coordination of recruitment events and group presentations• Guides prospective students through preparation steps for registration and completing next steps after admission to the University• Provides personal support to incoming students with appointments and outreach through multiple modalities• Uses data and office CRM to drive recruitment efforts and educates self on changes, trends, and partnership opportunities in enrollment• Reviews Applications for Admissions• Other duties as assignedMinimum QualificationsThe following Degree is required:• Bachelor's degree required. Degree must be conferred by date of application.The following Experience is required:• One year of professional experience• Two years of experience as a student employee or tour guide equals one year of professional experienceThe following Licensure is required:• Must have and maintain a valid driver's license and comply with the University's vehicle use policyAdditional InformationKnowledge, Skills, and Abilities• Admissions experience preferred (either as a staff member or student tour guide)• Demonstrated multicultural competence; the awareness, knowledge and skills needed to work with others who are culturally different from self in meaningful, relevant and productive ways• Excellent organizational, time-management, and problem-solving skills• Excellent written and verbal communication skills• Ability to travelPosition Schedule: Full-time position with an option for a flexible/hybrid work schedule (remote/on campus). Work location: Bowling Green, Ohio.Deadline to apply: The search committee will review applications until the position is filled; however, for best consideration, applications should be provided by ‘June 5, 2024'.Bowling Green State University is an Affirmative Action/Equal Opportunity Educator and Employer . We are committed to a multicultural environment and strongly encourage applications from women, minorities, veterans and persons with disabilities. In compliance with the ADA Amendments Act (ADAAA), if you have a disability and would like to request an accommodation in order to apply for a position with Bowling Green State University, please call 419-372-8421 or email <a href="mailto:ohr@bgsu.edu" target="_blank">mailto:ohr@bgsu.edu</a>.To apply, please visit <a href="https://apptrkr.com/5277168" target="_blank">https://apptrkr.com/5277168</a> &nbsp;

Admissions Counselor

Compensation Type: SalariedCompensation: $40.00Job SummaryThe Customer Service &amp; 21st Century Skills Noncredit-Instructor role is essential to our accelerated workforce development training programs. As an instructor, you will bring our curriculum to life using inclusive facilitating practices to meet the needs of each student. Our curriculum covers a variety of essential concepts, preparing students for entry-level customer-facing positions in various industries. Additional duties include tracking attendance, grading assignments, partnering with program staff, and fostering an inclusive and supportive learning environment. Join us in shaping the future of customer service through your expertise and dedication as a noncredit instructor.ESSENTIAL JOB FUNCTIONSInstruction &amp; Program SupportFacilitates comprehensive learning experiences on a wide range of customer service and 21st Century Skills topics, including:<ul><li>Providing a comprehensive overview of customer service principles</li><li>Emphasizing the importance of effective communication, active listening, and empathy in workplace interactions</li><li>Enhancing understanding of customer needs and expectations</li><li>Promoting problem-solving skills and conflict-resolution techniques</li><li>Developing proficiency in handling customer inquiries and complaints with a customer-centric approach</li><li>Ensuring awareness and adherence to company policies and procedures</li><li>Improving product knowledge and service delivery</li><li>Utilizing technology tools, including Microsoft Office applications, for workplace excellence</li><li>Job readiness fundamentals such as professionalism basics, resumes, interview skills, and networking fundamentals</li><li>Utilize instructional resources effectively and adapt teaching methods to meet the diverse learning needs of students. Collaborate with program staff to ensure curriculum alignment and provide input on curriculum enhancements.</li></ul>Customer Service and Classroom SupportThe Instructor is responsible for assessing student progress and providing feedback and support throughout the program. This includes:<ul><li>Utilizing effective assessment techniques to measure student progress and performance.</li><li>Providing timely and constructive feedback to guide students' learning journey.</li><li>Determining and submitting grades in accordance with college policies.</li><li>Maintaining accurate and confidential records.</li><li>Identifying students needing additional support and connecting them with available resources or to ATC Career Navigator.</li><li>Demonstrating punctuality, attendance, and a professional work ethic.</li><li>Taking on additional responsibilities as needed to contribute to student success and overall team goals.</li></ul>Culture of Respect<ul><li>Fosters and maintains a safe environment of respect and inclusion for faculty, staff, students, and members of the community.</li></ul>Minimum Qualifications:<ul><li>Bachelor's or Master's Degree in a relevant field</li><li>Two (2) years of teaching experience or instructional experience</li><li>Strong focus on customer service and instructional methodologies</li></ul>Preferred Qualifications:<ul><li>Relevant certifications in customer service and instructional design</li></ul>Additional Information:<ul><li>State Motor Vehicle Operator's License or demonstrable ability to gain access to work site(s).</li></ul>WORKING CONDITIONS<ul><li>Typical office/academic environment. Regular exposure to moderate noise is typical in business offices. Must travel to various Columbus State campuses and client sites.</li></ul>*CSCC has the right to revise this position description at any time. This position description does not represent in any way a contract of employment.Full Time/Part Time:Part timeUnion (If Applicable):Scheduled Hours:20Additional InformationIn order to ensure your application is complete, you must complete the following:<ul><li>Please ensure you have all the necessary documents available when starting the application process. For all faculty positions (Instructor, Annually Contracted Faculty, and Adjunct), you will need to upload an unofficial copy of your transcript when completing your aplication. </li><li>Prior to submitting your application, please review and update (if necessary) the information in your candidate profile as it will transfer to your application.</li></ul>If you are a current employee of Columbus State Community College, please log in to Workday to use the internal application process.Thank you for your interest in positions at Columbus State Community College. Once you have applied, the most updated information on the status of your application can be found by visiting your Candidate Home. Please view your submitted applications by logging in and reviewing your status.

7 Student Affairs and Services Jobs in Ohio