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Title:&nbsp;Coordinator, Nursing Pathway
Pay Rate:&nbsp;$47,760 - $59,110.00/per year. Pay will be determined based on related work experience above required. To be considered in determining pay, all related work experience must be listed on the application.
Department:&nbsp;Nursing and Heath Sciences
Number of Positions:&nbsp;1
Position #:&nbsp;600480
Type of Appointment:&nbsp;Full-Time
Classification: 3m-on campus mobile
FLSA Status: Non-exempt
Required Documents Needed to Upload at Time of Application:
<ul>
<li>Resume</li>
<li>Unofficial Transcripts</li>
<li>Three Professional References (See below)</li>
</ul>
Reference check requirements:
<ul>
<li>Non-supervisory roles: three (3) current or former supervisors</li>
<li>Personal references (friends, co-workers, clergy, customers, relatives) are not considered acceptable references</li>
</ul>
Position Summary:&nbsp;To provide leadership and support for the Nursing Pathway’s curriculum and students. Leadership and support are primarily focused on maintaining connections with area Nursing schools and distributing information to Nursing Pathway students and advisors.
Essential Functions:
60% Coordinate Nursing Pathway advising. Communicate with PSCC AAS Nursing advisors. Maintain dedicated Nursing Pathways advising area on the Hardin Valley Campus, and provide advising information to students at other campuses, as well. Advise nursing pathway students as well as maintain connections with Nursing Pathways advisees through emails and social media platforms, as well as visits to prerequisite classes.
20% Develop and implement annual plans for the program area. Develop and maintain relationships with transfer institutions for Nursing Pathways. Develop and maintain accurate advising literature for transfer institutions/programs. Keep current information on website and available in print.
15% Collaborate with Student Orientation coordinators to ensure that all incoming students who are interested in nursing are given appropriate information. Coordinate with enrollment representatives to represent PSCC at high school events, career fairs, etc.
5% Other duties
Participate in routine activities and special initiatives related to Nursing Pathways. Mediate and address student and faculty concerns and conflicts. Supervise work-study and/or Student Employment Program (SEP) students. &nbsp;
Part-time work experience is calculated at 50% of full-time experience.
Key Results Areas:&nbsp;
<ul>
<li>Percent of Nursing Pathway students served by advising and communications</li>
<li>Maintenance of current nursing literature from area nursing programs.</li>
<li>Maintenance of nursing pathway advising on all campuses</li>
</ul>
Skills &amp; Abilities:
<ul>
<li>Commitment to excellence in teaching, lifelong learning, and the community college mission of providing a quality education to a diverse student population.</li>
<li>The ability to maintain an environment of mutual respect among students, colleagues, staff, and administrators.</li>
<li>Evidence of leadership abilities, communication skills, responsibility, and initiative.</li>
<li>Ability to build relationships with external partners.</li>
<li>Have knowledge of college curriculum.</li>
<li>Be adept at using emerging technologies to communicate with students and track student progress.</li>
<li>Ability to engage in the College’s mission and values.</li>
</ul>
Complexity &amp; Creativity: College policies and procedures are readily accessible online and are consulted regularly; however, problems commonly arise that require analytical and creative solutions based on an interpretation or extrapolation of policy or procedure.
Personnel Contacts: At PSCC everyone from the physical plant to the Dean.
Off campus could involve TBR, regional leaders, high school/college/university representatives, etc.
Nature of Contacts: The nursing path coordinator will interact with administrators, advisors, coordinators, faculty, and students in the college as they obtain and share relevant information regarding the nursing pathway. In addition, the coordinator will interact with local transfer partners to share information regarding transfer options for students.
Responsibility for Accuracy: These errors, or oversights should be caught, if not immediately by the supervisor, the Dean or Departmental Assistant, and by the subsequent reviewers.
Judgement and Decisions: Day to day management of Nursing Pathways advising.
Physical Demands: Travel to all campuses will be required. Otherwise, a standard degree of ability in walking, standing, and sitting are required. Manual dexterity (use of computer keyboard and handwriting) is necessary.
Full-time Employment Benefits:
• Insurance Options Health, dental, vision, life, short/long-term disability, FSA/HSA Wellness Incentive Program, if&nbsp;enrolled in health plan
• Educational Assistance Fee Waiver Spouse/Dependent discounts Audit/Non-Credit Reimbursement Program
• Employee Assistance Program
• Retirement options Tennessee traditional pension plan option (TCRS) 401k with $50 company match/457/403b
• Employee Discount program with over 900+companies
• 13 Paid Holidays/Year Includes paid days off the last week of December
• Sick Leave Bank
• Longevity Pay
• Many opportunities for professional development
Special Instructions to Applicants:&nbsp;To be considered for a position at Pellissippi State, you must create an on-line application. Your skills, abilities, qualifications, and years of experience will be evaluated using only what is recorded on your application. Work experience that is&nbsp;not&nbsp;listed on the application will not be considered towards compensation. Please note: attaching a resume does not substitute for completion of the application form. Part-time work experience is calculated at 50% of full-time experience. Please note: to scan, upload, or attach documents, a computer and scanner are available at the Hardin Valley Campus Educational Resources Center, if needed.
Pellissippi State Community College is an EEO/AA/Title VI/Title IX/Section 504/ADA employer
If you have any problems or questions please contact Human Resources at Pellissippi State Community College’s Human Resource Office at 865-694-6607 or by email at&nbsp;<a href="mailto:recruiting@pstcc.edu" target="_blank">recruiting@pstcc.edu</a>.
If you are interested in this position, click on the link to the left to apply.
#mrp
​

Motlow State Community College


      Coordinator, Nursing Pathway
    

Title:&nbsp;Financial Aid Coordinator
Department:&nbsp;Financial Aid
Number of Positions:&nbsp;1
Classification:&nbsp;2m/Hybrid Mobile

Position #:&nbsp;100140
Type of Appointment:&nbsp;Full-Time

FLSA Status:&nbsp;Exempt

Pay Rate:&nbsp;$43,570-$53,760/per year. Pay will be determined based on related work experience above required. To be considered in determining pay, all related work experience must be listed on the application.
Required Documents Needed to Upload at Time of Application:&nbsp;Resume, transcripts and three professional references.

Reference check requirements:
​·&nbsp;&nbsp;&nbsp;Non-supervisory roles: three (3) current or former supervisors
​·&nbsp;&nbsp;&nbsp;Personal references (friends, clergy, customers, relatives) are not considered acceptable references.
Position Summary: Overall purpose of this position is to ensure accurate administration and management of financial aid programs in compliance with federal, state and institutional regulations. Accountable for timely execution of federal, state and institutional funding for student and institutional budgets. Independently provide up-to-date subject matter expertise on federal student aid programs including Return to Title IV, Federal Student Loans, Parent Plus Loans, Alternative Loans, Federal and Instructional Work-study and the Student Aid Application (FAFSA) Data Verification Program to internal and external stakeholders in support of PSCC enrollment objectives and mission.
Essential Functions:
40% Administer Federal and State Student Aid programs, including but not limited to FAFSA applications; perform verification of all verifiable data elements of the FAFSA application; review FAFSA and student documents to resolve conflicting information; enter corrections to FAFSA through FAA and/or Banner; review keyed corrections thru Banner to ensure that all corrections have been made correctly; process federal student aid awards including but not limited to Federal Pell Grant, FSEOG, Federal Work Study and Federal Student Loans. Administer alternative loan program. Determine eligibility for State aid programs including but not limited to Tennessee Education Lottery Scholarships, (Hope, TN Promise, TN Reconnect,) and TSAA Tennessee Grants. Process timely certification files via FAST; Review and work eligibility reports; calculate, post, verify and reconcile awards. Process returns to Title IV aid related to post withdrawal disbursements, Pell Overpayments and returns of previously awarded Federal Student Aid per federally established guidelines. Notify students of any changes to their federal and/or State Aid eligibility during the term that result in adjustments to their PSCC student account.
15% Work with Common Origination Disbursement (COD), National Student Loan Data System (NSLDS), various loan lenders, and other applicable parties to resolve problems including student loan default, bankruptcies, SAR C codes, Fresh Start Loan Program. Assist the director/manager to review, analyze, interpret, and troubleshoot system COD extract and import reports to discern errors, identify problem with pells and loans, and take the appropriate action to correct them.&nbsp;
10% Monitor student continued eligibility based on aid retention requirement and administer appeals processes. Review satisfactory academic progress standards to determine continued eligibility for student aid. Review bench marks and enrollment requirements for continuation of eligibility for state aid programs. Facilitate and/or serve on appeal committee for SAP appeals and IRP for state aid appeals.
10% Review various reports to address issues related to student aid including but not limited to credit hour mismatch, over-award, multiple reporting, transfer monitoring, and reconciliation for Pell and loans
5% Remain current on all Federal, State and Institutional regulations and procedures; staying abreast of Federal, State and Institutional policies, rules and regulations pertaining to financial aid programs.
5% Provide support to the off-site campuses as needed. Utilize a holistic student focused approach to counsel, inform, and process student situations in person, virtually, and by phone, offering excellent customer service. Conduct events such as high school FAFSA nights, Financial Aid Days and Welcome day events.
5% Participate in on-going training/professional development in the following areas: financial aid, start strong center, admissions, registration, advising, and customer service.
5% Administer student scholarships. Accurately and timely post scholarships following institutional, state and federal guidelines.
5% Other duties as assigned to support PSCC Financial aid office, Admissions, start strong center, and/or any of the PSCC campuses.
Note: The College reserves the right to change or reassign job duties, or combine positions at any time.
Key Results Areas:&nbsp;Efficiency and accuracy are paramount in order to facilitate timely awarding and disbursement of Student Aid to student’s accounts each academic term resulting in increased student enrollment.&nbsp; Efficiency and accuracy of regulatory compliance of managed Financial Aid programs through annual internal, State or Federal audits. Funds must be returned and Post Withdrawal funds must be disbursed according to DOE published guidelines. Low complaint reports.&nbsp; Federal Work Study awarding and payroll processing is as efficient and as accurate and timely as possible
Job Requirements:&nbsp;
<ul>
<li>Bachelor’s Degree with a minimum of 3 years of Customer Service experience with a working knowledge of Microsoft Word, Excel, Outlook, and PowerPoint with at least 2 of those years in higher education (financial aid experience preferred), or:</li>
<li>Associates’ Degree with a minimum of 5 years of Customer Service experience with a working knowledge of Microsoft Word, Excel, Outlook, and PowerPoint with at least 4 of those years in higher education (financial aid experience preferred), or:</li>
<li>High school diploma with a minimum of 7 years of Customer Service experience with a working knowledge of Microsoft Word, Excel, Outlook, and PowerPoint with at least 6 of those years in higher education (financial aid experience preferred), and at least 2 NASFAA credentials.</li>
<li>&nbsp;Prior Admissions or Advising experience would be a plus.</li>
</ul>
Skills/Abilities:
<ul>
<li>Excellent oral and written communication skills. Ability to write clearly and concisely using effectual writing skills.</li>
<li>Knowledgeable in a variety of financial aid programs such as but not limited to Pell, Loans, Satisfactory Academic Progress, CPoS, R2T4’s, Verification processing, HOPE, TNPromise, and/or TNReconnect as this position assists in the coordination of many different programs.</li>
<li>Ability to analyze and interpret data and make independent decisions.</li>
<li>Proficient with the Banner Student Information System, BDMS, DegreeWorks, ARGOS Reporting, COD, NSLDS, FAST, Studentaid.ed.gov, Studentloans.gov, and TNReconnect.gov.</li>
<li>Able to engage in the college’s mission and values.</li>
</ul>





.





Part-time work experience is calculated at 50% credit of full-time work experience.
Complexity &amp; Creativity: 
The position assists with safeguarding the institution’s eligibility to participate in Federal Title IV and Tennessee State Aid Programs, impacting over 80% of currently enrolled PSCC students.
<ul>
<li>Requires critical thinking skills, innovative problem solving to develop automated programs, effective communication, and the improvement of procedures and policies in order to meet PSCC goals and objectives.</li>
<li>An ability to work creatively (both independently and collaboratively) within Federal and State regulations, to meet mandatory financial budgetary deadlines for the institution and its students, on a semester basis.</li>
<li>Requires articulateness to deal effectively with internal (PSCC faculty, staff, and administration) and external (Local, State and Federal agencies and other post-secondary institutions) constituents.</li>
<li>Strong work ethic with excellent oral and verbal communication skills</li>
<li>Effective public speaking skills for both small and large groups.</li>
<li>Excellent customer service, patience, sympathy and de-escalation skills as situations can very and at times be very personal and unique.&nbsp;</li>
<li>Must possess strong interpersonal skills and a high degree of confidentiality to interact with students and their families regarding their personal and financial data.</li>
<li>Interacting with a large group of diverse students and parents make interpersonal skills crucial as this position will equip students and their families with the knowledge needed to navigate the financial aid process while helping them understand the value of PSCC.</li>
<li>Must be consistent in giving appropriate answers/guidance to students. Required to maintaining knowledge of current policies, procedures, and standards to achieve consistency when helping students and families.</li>
<li>Ability to prioritize while performing multiple tasks.</li>
<li>Detailed oriented and an aptitude for accuracy.</li>
<li>Time management skills and ability to meet/adhere to deadlines is imperative.</li>
<li>This position requires confidentiality in all matters. Fluent with FERPA laws to protect sensitive student data from being lost and or breached.</li>
<li>Must be dependable.</li>
<li>High degree of initiative and ability to work well independently and/or with a team is a must.</li>
<li>Being proficient in a second language would be helpful, but is not required.</li>
</ul>
Magnitude of Impact: The magnitude of student financial aid programs on PSCC is far reaching and can be caught within days or weeks. Almost every department and facet of a College depends on keeping Federal Student aid Title IV programs in compliance. A State or Federal audit finding in Financial aid programs could result in monetary fines to the college and jeopardize the continuing eligibility in the Student Financial Aid programs. Any issues will first be addressed by the financial aid supervisor/director. If necessary, the AVP will be involved. The AVP will always be kept abreast of any significant issues involving the program(s) this employee oversees.
Responsibility for Accuracy: It is most likely that an error would be caught. Errors will be found by daily automated reports via Banner, Argos or DegreeWorks. Coordinators are required to perform internal audits to verify accuracy. If errors are not caught in a timely manner, students could receive awards that they are not eligible for and could result in state and/or federal audit findings. These findings could result in fines to the school and possible loss of Title IV and/or State aid eligibility. In addition, if students do not have their money on their accounts in a timely manner and they are dependent on financial aid, they may not enroll, thus dropping PSCC enrollment numbers and affecting the schools budgetary income.
Judgement and Decisions: This position makes and is responsible for independent decisions related to the management and administration of Title IV federal student aid and TN State aid. They are responsible for and implementing any changes or updates with occasional consultation of the Financial Aid Manager or Director. Monitor enrollment changes to perform the calculations for return to Title IV processing.
Nature of Contacts: Provide or receive information from the internal and external entities in order to administer the program(s) effectively from a wide variety of areas: Advising, Student Account Services, Admissions and Records, Curriculum &amp; Instruction, Human Resources, Foundation, Deans, Program Coordinators, Faculty, Internal Audit, Academic Departments, Department of Ed., TBR, &amp; TSAC.
Physical Demands:
<ul>
<li>Remain stationary for long periods of time.</li>
<li>Must be able to communicate in person and via phone with students, parents, and colleagues.</li>
<li>Some moving about a traditional office space and traveling through and around campuses for short periods, ability travel to and from site campuses if needed.</li>
<li>Much of the work is now on-line and computer based, therefore requiring vision acuity and keyboarding skills.</li>
<li>Work is performed under a high level of stress to meet deadlines and handle high customer interactions.&nbsp;</li>
<li>Multitasking is required.&nbsp;</li>
</ul>
Hazards: Back and neck strain from long hours sitting at desk, carpal tunnel injuries from computer keyboard work, and vision strain from computer lighting. Anxiety/stress related fatigue in and after semester peak deadlines.
Full-time Employment Benefits:
<ul>
<li>Insurance Options: Health, Dental, Vision, Life, Short/Long-term Disability, FSA/HSA&nbsp;</li>
<li>Wellness Incentive Program, if enrolled in health plan</li>
<li>Educational Assistance: Fee Waiver, Spouse/Dependent discounts, Audit/Non-Credit, Reimbursement Program</li>
<li>Employee Assistance Program</li>
<li>Retirement Options: Tennessee traditional pension plan option (TCRS), 401k with $100 company match, 457, 403b</li>
<li>Employee Discount program with over 900+ companies</li>
<li>14 Paid Holidays/Year Includes paid days off the last week of December</li>
<li>Sick Leave Bank</li>
<li>Longevity Pay</li>
<li>Many opportunities for professional development</li>
</ul>
Special Instructions to Applicants:&nbsp;To be considered for a position at Pellissippi State, you must create an on-line application. Your skills, abilities, qualifications, and years of experience will be evaluated using only what is recorded on your application. Work experience that is&nbsp;not&nbsp;listed on the application will not be considered towards compensation. Please note: attaching a resume does not substitute for completion of the application form. Part-time work experience is calculated at 50% of full-time experience. Please note: to scan, upload, or attach documents, a computer and scanner are available at the Hardin Valley Campus Educational Resources Center, if needed.
Pellissippi State Community College is an EEO/AA/Title VI/Title IX/Section 504/ADA employer
If you have any problems or questions please contact Human Resources at Pellissippi State Community College’s Human Resource Office at 865-694-6607 or by email at&nbsp;<a href="mailto:recruiting@pstcc.edu" target="_blank">recruiting@pstcc.edu</a>.
If you are interested in this position, click on&nbsp;Apply&nbsp;located below or&nbsp;Apply Now&nbsp;in the upper right-hand corner.&nbsp;
#mrp


      Financial Aid Coordinator
    

Title: Computer Technician
Employee Classification:&nbsp;Technical &amp; Paraprofessional
Institution:&nbsp;Roane State Community College
Department: Information Technology
Campus Location: Roane State Community College
Job Summary
The Computer Technician at Roane State Community College is responsible for providing technical support and maintenance for the college's computer systems, networks, and related equipment. This role involves troubleshooting hardware and software issues, assisting faculty, staff and students with technical inquiries, and ensuring the optimal performance of computer labs and classroom technology. The technician will also collaborate with IT staff to implement upgrades, maintain inventory, and ensure compliance with security protocols. A strong customer service orientation and the ability to work in a fast-paced educational environment are essential for success in this position.
Job Duties
<ul>
<li>Installs, maintains, and repairs microcomputers, multimedia and telephone equipment.</li>
<li>Troubleshoots and repairs computer hardware and software problems.</li>
<li>Installs and maintains network wiring and equipment.</li>
<li>Provides technical support to faculty, staff and students.</li>
</ul>
Minimum Qualifications
High school diploma or GED with specialized computer training. Two years of related experience. Demonstrated experience in working with Microsoft Windows Operating Systems and/or Apple Macintosh. 
Preferred Qualifications
Associate's degree.
Knowledge, Skills, and Abilities
Ability to troubleshoot network, software, multimedia and hardware problems. Understanding of networking and VOiP telephone systems.


      Computer Technician
    

Title:&nbsp;Relational Advisor

(Grant funded until 6/30/2024)

Pay Rate:&nbsp;$43,570 - $53,760/per year. Pay will be determined based on related work experience above required. To be considered in determining pay, all related work experience must be listed on the application.
Number of Positions:&nbsp;1
Position #:&nbsp;101230
Classification: 3m on-campus mobile

Department: Advising

Type of Appointment:&nbsp;Full-Time
FLSA Status: Exempt
Required Documents Needed to Upload at Time of Application:
·&nbsp;&nbsp;&nbsp;&nbsp;Resume
·&nbsp; &nbsp;&nbsp;Unofficial Transcripts
·&nbsp;&nbsp;&nbsp;&nbsp;Three Professional References (See below)
Reference check requirements:
​ Non-supervisory roles: three (3) current or former supervisors
&nbsp;Personal references (friends, clergy, customers, relatives) are not considered acceptable references
Job Summary: This is a grant-funded position that will manage and implement the relational advising efforts at the Hardin Valley and Blount County campuses of Pellissippi State. The position will supervise peer mentors who will provide supplemental support to specific student groups such as probation students and STEM majors. The position will also provide advising support for a caseload of business and general degree students at Blount and Hardin Valley.
Essential Functions:
30% Maintain a caseload of students for advising purposes in Business and General majors
20% Serve as a resource person for faculty and staff as needed; clarify student issues and work with students, other advisors, administrators, faculty, academic deans, Financial Aid, Admissions, Records and the site campus deans to reduce barriers to student success and completion for the identified student groups.
15% Supervise and hire peer advisors to work with the student groups involved in the relational advising model.
10% Develop reports and maintain data associated with the required outcomes for the relational advising model.
10% Assist with training and updates on resources for advising all students.
10% Serve on college wide committees and taskforces as requested by the Director.
5% Contribute to the overall mission of the advising office by interacting with the student and academic affairs offices. Other duties as assigned.
Note: The College reserves the right to change or reassign job duties, or combine positions at any time.
Key Result Areas: Accurate and complete information provided to students on degree programs, course requirements, graduation and various other academic issues associated with completion and success of students with the goal of reasonable time to degree with the least amount of cumulative attempted hours; Providing academic advising support to faculty and various administrative staff in the form of training and information updates.
Job Requirements: 
<ul>
<li>Bachelor’s degree required. Master’s degree preferred.</li>
<li>3 years experience in higher education required. Experience in advising, counseling, or a related area is required. Supervisory experience preferred.</li>
<li>Advisors are required to complete at least 25 hours of initial training as well as 15 hours of supervised or observation work with a full time advisor. Three years of experience in advising usually provides the acquired skills to be performing at a optimum job level.</li>
</ul>
Part-time work experience is calculated at 50% of full-time experience.
Skills and Abilities: 
Knowledge of college policy regarding academics, including learning support, testing and retesting, withdrawal processes, progression requirements, graduation and exception practices.
Knowledge of academic programs and requirements.
Proficiency in the use of electronic information systems.
Good public relations skills.
Good problem solving skills.
Good critical thinking skills.
Ability to work independently with minimal supervision to establish goals and objectives and set work priorities.
Ability to establish and maintain effective relationships.
Ability to maintain confidentiality.
Understanding of federal laws governing student privacy.
Ability to communicate effectively, orally and in writing, with students, faculty, and staff
Able to engage in the college’s mission and values.
Complexity &amp; Creativity: 
The main responsibility of this position is to assist students with their success in college.&nbsp; One of the most important pieces to a successful college experience is an academic plan.&nbsp; Because the community college student has a unique set of characteristics when it comes to life and school, advisors need to be able to think through problems with scheduling and time management while helping students create viable pathways to reaching their higher education goals.&nbsp;
The person in this position will also need to be able to help students realize when the answer to a question may not be the answer the student wants. It is critically important that an advisor be willing and able to deliver unpleasant news in a diplomatic way.
As the enrollment for the college continues to grow the challenge of providing quality advising services with reduced funding will require all members of the college to think about new ways to empower the students and provide support for them on their educational journey. Measuring the effect of advising on completion and retention will be a critical component going forward. The question will be how and when to measure both outcomes, and how to utilize the data for future planning.
This position is also responsible for completing the mid-year and annual reports for the Grant. This includes being able to maintain data and explain the interventions and their outcomes.
Magnitude of Impact: The consequences that can occur if the person in this position does not have the knowledge to perform the job or does not use sound judgment will affect not only this department but other departments in the college and the students.&nbsp; Because this position involves all aspects of a student’s collegiate career the person must know policies, the degree programs, advising, articulation, transfer and many other areas in order to give good information and advice to the student, and need to be willing to find the information if it is not readily available.&nbsp; If this does not happen, then we have wasted the students’ time, money and energy.&nbsp; We have also wasted faculty time, created more work for other offices and damaged our reputation with other institutions and the community.&nbsp; Failure to use sound judgment in this position not only impacts the reputation of the individual, but also the college’s retention rate and student’s lives and futures; it diminishes confidence in the college’s programs and negatively impacts the integrity of the college’s academic offerings.
Responsibility for Accuracy: Typical errors include incorrect courses being recommended for a particular degree program; missing requirements that affect graduation; not understanding policies and procedures in academic affairs or admissions and records; errors may not be caught before the student has already delayed their completion or enrollment. This position requires knowledge and application of that knowledge at a level that does not have immediate validation. The responsibility for accuracy is directly on the employee. Shoddy performance can be detrimental to the reputation of the department as well as the college itself.
Financial Impact: Advisors do not work with material assets.
Judgement &amp; Decisions: Advisor decisions are not reviewed by another approver. Advisors make and are responsible for decisions about student’s academic plans, registrations and graduation eligibility.
Nature of Contacts: To provide and receive information; to discuss issues, problems or questions; to provide and acquire understanding of various procedures and policies or implementation of them; to negotiate, persuade, and resolve conflicts with students and staff/faculty/admin.
Full-time Employment Benefits:
​• Insurance Options Health, dental, vision, life, short/long-term disability, FSA/HSA Wellness Incentive Program, if​​enrolled in health plan
​• Educational Assistance Fee Waiver Spouse/Dependent discounts Audit/Non-Credit Reimbursement Program
​• Employee Assistance Program
• Retirement options Tennessee traditional pension plan option (TCRS) 401k with $50 company match/457/403b
• Employee Discount program with over 900+companies
• 13 Paid Holidays/Year Includes paid days off the last week of December
• Sick Leave Bank
​• Longevity Pay
• Many opportunities for professional development
Special Instructions to Applicants:&nbsp;To be considered for a position at Pellissippi State, you must create an on-line application. Your skills, abilities, qualifications, and years of experience will be evaluated using only what is recorded on your application. Work experience that is&nbsp;not&nbsp;listed on the application will not be considered towards qualifying and/or compensation. Please note: attaching a resume does not substitute for completion of the application form. Part-time work experience is calculated at 50% of full-time experience. Please note: to scan, upload, or attach documents, a computer and scanner are available at the Hardin Valley Campus Educational Resources Center, if needed.
Pellissippi State Community College is an EEO/AA/Title VI/Title IX/Section 504/ADA employer
If you have any problems or questions please contact Human Resources at Pellissippi State Community College’s Human Resource Office at 865-694-6607 or by email at&nbsp;<a href="mailto:recruiting@pstcc.edu" target="_blank">recruiting@pstcc.edu</a>.
If you are interested in this position, click on the link to the left to apply.
#mrp
​


      Relational Advisor
    

Title:&nbsp;Coordinator, Visual Media
Pay Rate:&nbsp;$47,760 - $59,110.00/per year. Pay will be determined based on related work experience above required. To be considered in determining pay, all related work experience must be listed on the application.
Number of Positions:&nbsp;1
Position #:&nbsp;101010
Classification: 3 on-campus

Department: Marketing &amp; Communications

Type of Appointment:&nbsp;Full-Time
FLSA Status: Exempt
Required Documents Needed to Upload at Time of Application:
·&nbsp;&nbsp;&nbsp;&nbsp;Resume
·&nbsp; &nbsp;&nbsp;Unofficial Transcripts
·&nbsp;&nbsp;&nbsp;&nbsp;Three Professional References (See below)
Reference check requirements:
​ Non-supervisory roles: three (3) current or former supervisors
&nbsp;Personal references (friends, clergy, customers, relatives) are not considered acceptable references
Job Summary: The role of the visual media coordinator is to support the college’s internal and external marketing efforts through the means of photography and videography, as well as coordinating all of the planning, scheduling, and writing required to produce various forms of media that will promote the college and support its brand. This position requires cataloguing and archiving media to maintain and sort the College’s visual media servers.
Essential Functions:
30% Use skills and knowledge of video production and editing to initiate, conceptualize, and produce video projects to promote Pellissippi State. Projects may include advertisements, academic program videos, testimonials, updates from the President and promotions of upcoming events, as well as video shorts and skits for social media. Must be able to tell a story through video and positively support the College’s image and goals. Responsible for all pre-production (pre-interviews, gathering information, transporting equipment), production (directing shoots, setting up lighting, composing shots, shooting footage, sound recording) and post-production (editing footage, designing and implementing graphics, selecting music, designing sound). Must be able to output to television and web applications.
30% Use skills and knowledge of photography to shoot still photographs to document the activities and events of the College; provide illustrative images to support news releases, ads, and publications; produce multimedia presentations as requested for use in events and speeches; provide daily photos for social media and web use; and capture the essence of the people, programs, and activities of the College. Responsible for editing photographs to make them ready for use by the college. Catalog and store all digital resources on media server in an organized fashion for archival purposes, and to make available for other college employees. Provide suggestions for media upon request. Talent scout, schedule, and communicate with subjects for photography and video shoots, and gathering bios and leads for potential stories and marketing materials.
10% Collaborates with others in the department to maintain assets and contribute to the College’s social media accounts. Produces, edits, and updates content that is newsworthy, relevant and engaging on a variety of platforms.
7.5% Supervise student employees (Federal Work Study, Student Employment&nbsp;&nbsp; Program, etc.) that are placed within visual media.
7.5% Coordinate with the Marketing &amp; Communications team and other PSCC employees to discuss goals and directives that will promote the college.
10% Monitor emails and photo and video requests and reply back in a timely and attentive manner. Approve or deny requests depending on their overall usefulness towards the college mission
5% Stay up to date with current visual media trends, maintaining an awareness of industry standards and techniques, and participate in professional development both within the media field and in college employee training seminars.
Note: The College reserves the right to change or reassign job duties, or combine positions at any time.
Key Result Areas: This position will produce high quality photos and videos on deadline while maintaining the college’s reputation and upholding the college’s mission. Photos and videos produced will encourage student recruitment, enrich the college experience by providing content for publications and social media, and reinforce Pellissippi State’s brand by portraying the college in a positive light to the community.
Job Requirements: 
<ul>
<li>Bachelor’s degree in video production, photography, communications, journalism, broadcasting or related field.</li>
<li>Three years of experience in a visual media-oriented field.</li>
</ul>
Part-time work experience is calculated at 50% of full-time experience.
Skills and Abilities: 
<ul>
<li>
<ul>
<li>Takes initiative to get things done without being prompted</li>
<li>Ability to write stories and capture images that tell a story</li>
<li>Must have an acute attention to detail in order to make photos as eye catching and visually pleasing as possible.&nbsp;</li>
<li>Ability to interview others</li>
<li>Possesses knowledge of audience when completing projects</li>
<li>Ability to engage in the college’s mission and values</li>
</ul>
</li>
</ul>
Complexity &amp; Creativity: 
The role of the visual media coordinator not only requires a broad technical knowledge of visual media, it also requires skills in multitasking, writing experience, communication skills, reliability and good organization. This position is responsible for providing all forms of visual media for marketing purposes, and photography often provides a basis for the development of projects within the department.
This position can regularly be expected to provide photography for events, take candid shots of students and college staff, interview photography subjects for social media or publications, edit photos, upload to the server, and be available for any other requests that may occur throughout the day.
For videography, this position is responsible for making self-contained video packages that will be used in various outlets to promote the college for the purpose of student recruitment and for promotion of its brand. When making a video package, the visual media coordinator is expected to provide a script, recruit talent, schedule shooting times, arrange locations, set up for shoots, direct talent while also filming, and then edit the footage into an effective product. The visual media coordinator will then make the video available either on social media or to vendors that will distribute the video on television or screens at venues. Audio packages are also produced in this position, for use on the radio or as sound bites in online ads.
This position is expected to provide both photography and videography, and as there are many events that require both, multitasking will be required in order to properly provide in both fields. The visual media coordinator is expected to take charge and coordinate shoots to get all elements of media that will properly capture the spirit of events, as well as day to day life at the college.
It is required that the coordinator properly adheres to the standards of guidelines of the college when creating his/her material, and established logos and graphics are to be added in as needed, so an awareness of the college’s brand is strongly required. This position is also expected to take the diverse community of the college into account when selecting photography and videography subjects. The college values diversity among its students, faculty and staff, and media produced by this position should be reflected as such with the subjects that are chosen.
Because this position is the primary supplier of assets for the College’s website, print materials and social media, excellent customer service is required with internal and external audiences. The visual media coordinator will collaborate with others in the department to measure the success of marketing campaigns and monitor feedback, responding appropriately as needed.&nbsp;
Magnitude of Impact: 
When the videos and photos are effective, they can translate into additional student enrollment, higher attendance for events, positive perception of the college and additional donor support. The position involves using visual media to assist in establishing and maintaining the College’s brand, which is an integral part of the College’s marketing strategy. If a problem should arise relating to this position, the department director would work to resolve it.
Responsibility for Accuracy: 
This position requires a high level of accuracy, a knowledge of how to maintain equipment, awareness of the college’s brand and procedures, and constant reliability pertaining to scheduling.
Errors made could include: Adding incorrect graphical information in videos, either in the form of wrong phone numbers, names, contact info, etc.
Improperly maintaining equipment that could result in damage and replacement.
Failing to show up to events due to scheduling errors.
Failing to identify undesirable gestures, clothing, or generally unattractive items when editing photo and video Failing to include diversity within photos and videos, which may result in a disconnect between the product and certain audience members who do not feel included.
The likelihood of errors getting caught it relatively high, although mistakes can still be made and materials can be sent to the public before they are properly identified, which makes it all the more important to have a good eye.
Financial Impact: This job is responsible for maintaining thousands of dollars’ worth of video and photography equipment, and is expected to protect them from theft and damage. Carelessness or negligence can result in requiring replacement or repair of equipment.
Budgetary: While there are no direct budgetary responsibilities expected of this position, there will oftentimes be props and equipment that are required to purchase. New gear and equipment are chosen largely under the direction of the visual media coordinator, upon approval.
Judgement &amp; Decisions: The employee makes independent decisions on a daily basis such as deciding who to interview, what questions to ask, and where to conduct the interviews. The employee later decides which quotes to use to make the piece effective. The employee decides what footage is needed and makes the necessary arrangements to get it.
Nature of Contacts: 
President—Make video and/or project recommendations to the president; shoot video or photos of or for the president, solicit approvals &amp; feedback&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;
Vice Presidents—Make video and/or project recommendations to the vice president, solicit approvals &amp;feedback&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;
Deans—Make video and/or project recommendations to the dean, solicit approvals &amp; feedback&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; &nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;
Faculty—Make video and/or project recommendations to the faculty member, shoot video or photos of the faculty; solicit approvals &amp; feedback
Staff—Make video and/or project recommendations to the staff member, shoot video or photos of the staff; solicit approvals &amp; feedback&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;
Students—Make video and/or project recommendations to students; shoot video or photos of students
Community—Conduct interviews; shoot photos or video; plan video projects
Ad production employees—Ad submission
Full-time Employment Benefits:
​• Insurance Options Health, dental, vision, life, short/long-term disability, FSA/HSA Wellness Incentive Program, if​​enrolled in health plan
​• Educational Assistance Fee Waiver Spouse/Dependent discounts Audit/Non-Credit Reimbursement Program
​• Employee Assistance Program
• Retirement options Tennessee traditional pension plan option (TCRS) 401k with $50 company match/457/403b
• Employee Discount program with over 900+companies
• 13 Paid Holidays/Year Includes paid days off the last week of December
• Sick Leave Bank
​• Longevity Pay
• Many opportunities for professional development
Special Instructions to Applicants:&nbsp;To be considered for a position at Pellissippi State, you must create an on-line application. Your skills, abilities, qualifications, and years of experience will be evaluated using only what is recorded on your application. Work experience that is&nbsp;not&nbsp;listed on the application will not be considered towards qualifying and/or compensation. Please note: attaching a resume does not substitute for completion of the application form. Part-time work experience is calculated at 50% of full-time experience. Please note: to scan, upload, or attach documents, a computer and scanner are available at the Hardin Valley Campus Educational Resources Center, if needed.
Pellissippi State Community College is an EEO/AA/Title VI/Title IX/Section 504/ADA employer
If you have any problems or questions please contact Human Resources at Pellissippi State Community College’s Human Resource Office at 865-694-6607 or by email at&nbsp;<a href="mailto:recruiting@pstcc.edu" target="_blank">recruiting@pstcc.edu</a>.
If you are interested in this position, click on the link to the left to apply.
#mrp
​


      PSCC-Coordinator, Visual Media
    

Title:&nbsp;Student Account Services Manager
Department:&nbsp;Fiscal Operations
Number of Positions:&nbsp;1
Classification:&nbsp;3/On campus

Position #: 100890

Type of Appointment:&nbsp;Full-Time

Pay Rate:&nbsp;$68,870 - $86,580/per year. Pay will be determined based on related work experience above required. To be considered in determining pay, all related work experience must be listed on the application.
Required Documents Needed to Upload at Time of Application:&nbsp;Resume, transcripts and three professional references.
Reference check requirements:&nbsp;

Supervisory roles: two (2) current or former supervisors and one (1) current or former direct report
Personal references (friends, clergy, customers, relatives) are not considered acceptable references)
Position Summary:&nbsp;This role is responsible for the assessment, collection, disbursement and reporting of student tuition and fees. This position must ensure all student and nonstudent accounts are invoiced accurately and timely and all funds are collected securely in adherence to any applicable Tennessee Board of Regents, state, federal and payment industry regulations.
Essential Functions:
25% Supervise the cashiering function of the college. Assign tasks to, train and review performance of three full time employees. Reconcile and monitor student accounts and assist students with any tuition/fee related problem. Design and maintain publication and webpage information for tuition/fees and other cashier processes. Create and submit 1098T forms to students and the IRS. Serve on registration and enrollment management committees.
25% Supervise the accounts receivable function of the college. Assign tasks to, train and review performance of two full time employees. Reconcile and monitor billing and collection processes for student tuition/fees, third party scholarships/contracts and general non-student receivables. Audit billing files and communicate with students, staff and the general public on receivables issues.
15% Monitor control settings and coordinate upgrading and management of the college’s cashiering software, Touchnet and Workforce &amp; Community Development cashiering software, Xenegrade. Verify feeds from cashiering software packages are received in the Banner system and deposits and reconciliations are performed accurately and timely. Ensure all college receipting functions are compliant with TBR, PSCC and Payment Card Industry-Data Security Standards regulations.
10% Perform database management of Banner Student AR rule and validation tables. Supervise the maintenance of detail code, third party contract, fee waiver and exemptions tables. Set up refund and fee assessment tables for each term. Perform testing with registration module to ensure accurate assessment of student tuition and fees.
10% Perform expunge of students for non-payment of fees from classes and oversee communication processes to students for fee payment deadlines and expunges. Coordinate with Financial Aid Director and Assistant Vice President of Enrollment Services dates for communications and messages and the execution of the expunge process.
5% Review and approve or deny student financial refund appeals. Counsel and assist students with the refund appeal process. Coordinate appeals and appeal decisions with Enrollment Services, Records, Counseling and Vice President of Academic Affairs.
5% Supervise the disbursement of student refunds due to students as a result of adjustments in tuition and fee charges or awarding of local, state or federal financial aid programs. Ensure funds are disbursed timely in accordance to federal and state regulations. Provide support to the Functional Support Technician during heavy refund periods and absences
5% Perform fiscal year end processes in Banner AR. Reconcile and code entries to clear accounts. Prepare fiscal year end reports.
Note: The College reserves the right to change or reassign job duties, or combine positions at any time.
Key Results Areas: 
Must accurately maintain tables for fee assessment and calculation of refunds for dropped classes for more than 15,000 student accounts annually.
Oversees the receipt of all monies by the college including: student payments, tuition and fee payments from third party contracts and outside scholarships of more than $18 million annually. The Student Account Services office also receipts all non-student payments to the college, including financial aid awards, Workforce &amp; Community Development revenue, monies received by the college’s foundation, grant awards, etc.
Supervises the refunding of around $10 million of student credit balances for tuition and fee adjustments due to withdrawal and federal, state and college financial aid awards.
Supervises the invoicing of delinquent student accounts and of non-student receivables owed to the college. This includes invoicing of over 1,000 individual student accounts per year to third party payers. Delinquent accounts must be turned over to an outside agency if not collected within parameters outlined by TBR policy, this position supervises the placement of around 500 accounts per year.
This position handles the sensitive area of monies with students.&nbsp; Efficient, accurate, timely, confidential processes to accept payments from the students and release excess financial aid payments to the students are very important to the student.&nbsp; When this position performs well, student retention is increased and goodwill is created in the community.
When this position performs well, funds due to the college are collected quickly with minimal fuss creating increased cash flow and no audit findings due to noncompliance.
Job Requirements:&nbsp;
Bachelor’s degree in Accounting, Finance, Business Management or a related field.
Years of Experience:&nbsp;
<ul>
<li>Minimum: 3 years’ experience in student financial accounts (higher education), accounting, auditing, financial aid or account management is required.</li>
<li>Preferred: 5 years’ experience in student financial accounts (higher education), accounting, auditing, or financial aid. Supervisory, higher education and Ellucian Banner experience is preferable.&nbsp; Knowledge of the Banner Finance system along with the ability to apply accounting principles in order to reconcile finance accounts and make journal entries required to keep the Finance and Student Accounts Receivable modules in sync.</li>
</ul>
Part-time work experience is calculated at 50% credit of full-time work experience.
Skills &amp; Abilities: 
<ul>
<li>
<ul>
<li>Comprehensive knowledge and understanding of higher education statutes, polices, practices, and operations including but not limited to GAAP, GASB standards, state laws, TBR and PSCC policies, FERPA, PCI and accreditation standards. (SACSCOC)</li>
<li>Ability to make consistent and equitable complex decisions and judgements related to sensitive or confidential issues based on available data and factual information.</li>
<li>Strong interpersonal skills and the ability to effectively communicate, both in writing and verbally, with a wide range of individuals and constituencies in a diverse community.</li>
<li>Ability to lead or perform effectively as a member of a cross-functional team and to foster teamwork among diverse units.</li>
<li>Ability to prioritize and work on multiple and diverse projects.</li>
<li>Ability to plan, direct, and evaluate a complex operation.</li>
<li>Able to engage in the college’s mission and values.</li>
</ul>
</li>
</ul>
Complexity &amp; Creativity:&nbsp;
This position will handle all issues of fee payments with students.&nbsp; Must also communicate amount of fees and their definitions, payment options, payment due dates, financial appeals, student account review and corrections.&nbsp; Determination of accurate fee charges and refunds will depend on extensive knowledge of TBR and college policies, a thorough understanding of how the Banner system assesses fees and calculates refunds, procedures, operations, and the ability to accurately judge each individual situation using this knowledge.
This position handles the administration of the cashiering, e-bill, e-refund, payment plan, and payment gateway software systems.&nbsp; The systems have to be monitored, reported and reconciled daily.&nbsp; Knowledge of banking regulations will be required to determine appropriate settings at different times of the semester.&nbsp; This position must be able to identify when there is an operating problem immediately.&nbsp; (Example, on the last day to pay fees, credit card payments were continuing to be processed by the payment gateway but the payment transactions were not posting to student accounts in Banner Student.&nbsp; Student started to send multiple transactions against their credit card.&nbsp; This position must monitor for this type of problem and know how to recognize and correct this type of error immediately)
This position must be able to think creatively and evaluate current cashiering, accounts receivable and refunding processes to determine if a more efficient and effective method could be used. Staying current on emerging technologies in the payment field and new methods of communicating with students enhances the college’s perception amongst students as well as the ability to collect funds owed to the college.
Increasing federal and payment card industry rules and regulations regarding security and anti-fraud protection are complex and changing at a rapid pace. This position must follow these changes and be prepared to adjust procedures and work with Information Technology staff to ensure compliance with these changing rules.
This position must be able to troubleshoot and adjust procedures to address any problems with the functional side of the Banner Accounts Receivable module. Some examples include incorrect posting of student tuition and fees, issues with refunding, eRate calculations, student or third party contract invoicing, holds, etc. It also requires the ability to review Banner manuals and work with IT staff in order to change settings and processes in order to implement changes in state law, policies and procedures.
Magnitude of Impact:&nbsp;
The impact of decisions made while performing the processes leading up to, during and after the expunge of students for non-payment directly affect the college’s enrollment numbers and impacts the records, enrollment services, advising, financial aid and academic areas of the college. Students who are dropped often try to address any payment or financial aid issues that caused the expunge and then must see the advising and/or records office to be re-enrolled in their courses. It is critical to develop a clear and effective communication plan, to exercise good judgment while reviewing student accounts and to utilize coordination with other areas in the college to ensure student drops are handled appropriately and the college and students are not negatively impacted. Major problems in the expunge process that cause students to be dropped incorrectly or not dropped would require a plan to address from the Assistant Vice President, Vice President and possibly President level. Effects could be long term as it could lead to a lower student enrollment or an increase in receivables.
The billing and collection process is critical to keeping college receivables down and complying with TBR policies. Failure to properly invoice students and non-students could result in an increase in receivables, a decrease in revenue and possible audit findings for the college. Billing issues would be addressed by the Director of Fiscal Operations. Any audit findings would also involve the Vice President &amp; Assistant Vice President of Administrative Affairs and the President. Effects could be long term in relation to receivables.
Properly handling cash, credit cards and other payments ensure the collection of funds owed to the college and keeps the college in compliance with state, banking and payment card industry regulations. Failure to maintain proper checks and balances, cash handling and reconciling procedures, and credit card security could lead to loss of cash leading to receivables, audit findings, fines and negative publicity. Effects from problems could vary depending on the nature and magnitude of the failure and could be long term and involve addressing by the Assistant Vice President of Administrative Affairs, Vice President of Administrative Affairs and President.
Responsibility for Accuracy:
Typical errors could include errors in the data entry of cash deposits/payments to the college or an electronic payment to the bank that is not recorded. These errors are caught during monthly reconciliations and corrected. If not detected this type of error would result in a misstatement of the financial statements and audit findings.
Financial Impact: 
Inadequate monitoring and reconciling of cash, cash handling procedures and other cashier processes can result in the loss or theft of cash and audit findings.
This position must maintain procedures to process funds and collect receivables per state law and TBR policy or audit findings and a potential loss of collectable funds will result.
This position must monitor changes in the banking industry to ensure the college is compliant with current laws and regulations to avoid large fines, loss of charge-backs and other penalties.
Proper evaluation of student appeal request can correct registration errors or help a student who has had a critical, unexpected crisis in their life.&nbsp; Proper and timely response creates goodwill with students and their families/friends. Improper handling of student appeal requests could result in a loss of funds for the college.
Budgetary: 
This position has the ability to submit requisitions and requests for payment for the Student Account Services Office account. The employee is responsible for monitoring the budget and verifying expenditures for this account, which has an annual budget around $600,000.
This position also monitors/reconciles all revenue accounts which total over $80 million.
Nature of Contacts:
Providing and receiving information, discussing and seeking understanding of student account issues and resolving conflicts over student accounts and balances requires this position to work with almost every department in the college, including senior staff, as well as students, their families and outside companies. This position sits on several committees in the college and for the TBR and serves as the representative for Student Account Services. This position speaks with students, parents or staff members who have complaints or problems relating to cashier or accounts receivable staff, tuition/fee problems or unusual situations.
Physical Demands:&nbsp;
Getting up and down and standing to serve customers at registration or very busy times.&nbsp; The position does require extended use of the phone to answer customer questions when needed. The position requires the extensive use of a video display terminal. Lifting and moving file boxes.
This position must be able to understand and express ideas, decisions, policies, procedures, etc. clearly on the phone and in person.&nbsp; This position must be able to obtain data from several written sources to develop sound policies and procedures.
Full-time Employment Benefits:
&nbsp;• Insurance Options Health, dental, vision, life, short/long-term disability, FSA/HSA Wellness Incentive Program, if&nbsp;enrolled in health plan
&nbsp;• Educational Assistance Fee Waiver Spouse/Dependent discounts Audit/Non-Credit Reimbursement Program
&nbsp;• Employee Assistance Program
• Retirement options Tennessee traditional pension plan option (TCRS) 401k with $50 company match/457/403b
• Employee Discount program with over 900+companies
• 13 Paid Holidays/Year Includes paid days off the last week of December
• Sick Leave Bank
&nbsp;• Longevity Pay
• Many opportunities for professional development
Special Instructions to Applicants:&nbsp;To be considered for a position at Pellissippi State, you must create an on-line application. Your skills, abilities, qualifications, and years of experience will be evaluated using only what is recorded on your application. Work experience that is&nbsp;not&nbsp;listed on the application will not be considered towards compensation. Please note: attaching a resume does not substitute for completion of the application form. Part-time work experience is calculated at 50% of full-time experience. Please note: to scan, upload, or attach documents, a computer and scanner are available at the Hardin Valley Campus Educational Resources Center, if needed.
Pellissippi State Community College is an EEO/AA/Title VI/Title IX/Section 504/ADA employer
If you have any problems or questions please contact Human Resources at Pellissippi State Community College’s Human Resource Office at 865-694-6607 or by email at&nbsp;<a href="mailto:recruiting@pstcc.edu" target="_blank">recruiting@pstcc.edu</a>.
If you are interested in this position, click on the link to the left to apply.
#mrp


      Student Account Services Manager
    

Title: Associate Instructor, Building Construction Technology
Employee Classification:&nbsp;Faculty, Full-time, Exempt
Institution:&nbsp;TCAT-Oneida/Huntsville
Campus Location: Morgan County Correctional Complex, 541 Wayne Cotton Morgan Dr, Wartburg, TN
Job Summary
On-site Teaching Position in the Morgan County Correctional Complex facility; Full-time with Benefits; Some overnight travel and evening work may be required.
Job Duties
<ul>
<li>Instruct justice-involved students in technical training to prepare them to re-enter the job market in the building construction field through lecture, demonstrations, and/or audio-visual aids. - (Essential)</li>
<li>Prepare and/or revise syllabi of courses of study with detailed lesson plans. - (Essential)</li>
<li>Administer assessments to evaluate student progress. - (Essential)</li>
<li>Maintain student academic records and submit reports related to the program (i.e., grades, attendance, discipline, etc.). - (Essential)</li>
<li>Attend workshops and/or other training programs to remain current in the building construction industry. Overnight travel may be required. - (Essential)</li>
<li>Conduct and/or attend meetings, day and/or evening, with business and industry to develop working relationships with building construction industry personnel. - (Essential)</li>
</ul>
Minimum Qualifications
Associate Degree or Diploma from an accredited technical training program in the occupation to be taught. Three years of related industry work experience in the construction industry within the last five years. Computer skills, including Microsoft Office applications (Word, Excel, Outlook, etc.).
Preferred Qualifications
Industry-recognized certifications and/or license in the field or the ability to become certified within the first year of employment. Teaching experience.
Knowledge, Skills, and Abilities
High degree of knowledge in carpentry, plumbing, electrical, and masonry. Knowledge of NCCER. Organizational and communication skills necessary to be an effective teacher. Willingness to remain current through continued education in the occupation to be taught. Potential ability in instruction. Strong, moral character, mature attitude, and stable personality. Networking skills with ability to establish and maintain positive relationships with students, staff, related business, industry, and Department of Corrections personnel. Time management skills; ability to meet deadlines. Self-starter; ability to work with limited supervision.
Salary:&nbsp; Commensurate with Tennessee Colleges of Applied Technology salary guidelines.
*Applicants selected for an interview will be required to tour the Morgan County Correctional Complex.
**A criminal background check will be required for the selected applicant.
The Tennessee College of Applied Technology-Oneida/Huntsville does not discriminate on the basis of race, color, national origin, sex, disability or age in its programs and activities. The following person has been designated to handle inquiries regarding the non-discrimination policies: Tim Smith, Vice President, 355 Scott High Drive, Huntsville, TN 37756, (423) 663-4900, <a href="mailto:awest@tcatoneida.edu" target="_blank">timothy.smith@tcatoneida.edu</a> .


      Associate Instructor, Building Construction Technology
    

Title:&nbsp; Administrative Assistant III
Department:&nbsp;Workforce and Community Development
Number of Positions:&nbsp;1
Classification:&nbsp;3/On campus

Position #:&nbsp;651230

Type of Appointment:&nbsp;Full-Time

Pay Rate:&nbsp;$31,200 - $36,680/per year. Pay will be determined based on related work experience above required. To be considered in determining pay, all related work experience must be listed on the application.
Required Documents Needed to Upload at Time of Application:&nbsp;Resume, transcripts and three professional references.
Reference check requirements:&nbsp;

​·&nbsp;&nbsp;&nbsp;Non-supervisory roles: three (3) current or former supervisors
​·&nbsp;&nbsp;&nbsp;Personal references (friends, clergy, customers, relatives) are not considered acceptable references)
Position Summary:&nbsp;The overall purpose of this job is to provide clerical, administrative, and technical support for the management and instructors of Workforce and Community Development, in addition to supporting the registration process for continuing education and workforce training courses and the rental application and invoicing for Pellissippi State’s rooms/physical spaces by non-college affiliated organizations.
Essential Functions:
30% Provide administrative and clerical support to the Executive Director and other directors in the WCD department. Assist with travel authorizations/claims, requisitions and purchase orders, letters of agreement for workforce training, departmental mail distribution, adjunct instructor contracts, maintaining training records, and daily operations of office.
25% Answer phone and/or emails to collect pertinent information from external clients/potential customers to assist in scheduling external rentals for the college’s facilities on four campuses. Provide preliminary information on the details and amenities of requested locations, referring to Event Services for assistance as needed. Collect facility usage applications and upload the initial request in the college’s scheduling software, 25Live.
In conjunction with Event Services, communicate approval of request by sending email detailing arrangements made on behalf of the group/event and estimated costs in an official confirmation of the reservation.
Communicate via email request denials to client, along with an explanation for the reason as it pertains to policies and procedures.
10% Provide customer service in Workforce &amp; Community Development for prospective non-credit students, community members, businesses and industry.
10% Take registration and payment information and process credit card transactions for individuals requesting that assistance in registering for WCD classes. Assist in confirming registrations and payments for third-party online course vendors as needed. Provide receipts or special information as requested by student. Email or mail pre-course assignment materials for specific types of lifelong learning courses.
5% Along with other WCD staff, prepare course enrollment documents for faculty and students (i.e., class roster/attendance sheets, handouts, evaluations, certificates, etc.).
5% Submit invoices to the business office for all rentals at the end of each month.
5% Assist Community Services director in preparation of children’s summer camp programs as requested such as signing in campers, ensuring proper set-up of classrooms to fit camp needs, and other clerical support as needed.
5% Assist with the preparation/design and distribution of the WCD digital newsletter.
5% Other duties as assigned.
Note: The College reserves the right to change or reassign job duties, or combine positions at any time.
Key Results Areas: To promote continuing education/lifelong learning and workforce development courses within the community by providing excellent customer service and administrative support.
To schedule and invoice external rentals for the college’s facilities on four campuses working in conjunction with Event Services.
Job Requirements:&nbsp;
<ul>
<li>A&nbsp;high school diploma or equivalent is required. An Associate’s Degree is preferred.</li>
<li>A minimum 2 years of customer service, administrative, secretarial, or clerical experience required.</li>
<li>2 years of computer use or database manipulation preferred.</li>
</ul>
Part-time work experience is calculated at 50% credit of full-time work experience.
Skills &amp; Abilities: 
<ul>
<li>Must have excellent customer service skills and ability to work with a diverse range of clientele in a fair and consistent manner;</li>
<li>Ability to multi-task while still being detail-oriented;</li>
<li>Ability to work independently and effectively prioritize;</li>
<li>Ability to maintain a positive attitude, remain flexible and able to adapt well to change;</li>
<li>Ability to exercise proper telephone and email etiquette and protocol to communicate clearly and work with college staff on all levels-from upper management to supervising student workers;</li>
<li>Have excellent organizational skills in information and record management;</li>
<li>Be a team player;</li>
<li>Possess knowledge of modern office practices and procedures.</li>
<li>Must be able to learn and become proficient and computer programs quickly (incl. but not limited to 25Live, XenDirect, Office365, Constant Contact, 3rd party vendors (Ed2Go, Protrain, LERN) etc.);</li>
<li>Able to engage in the college’s mission and values.</li>
</ul>
Complexity &amp; Creativity:&nbsp;
Position requires in-depth knowledge of office productivity software in order to function on an effective level, as well as the ability to quickly learn and adapt to using new computer software and technologies.
Responsible for analyzing facility requests and working with event services to make sure all facets are covered to protect both the client and the college’s interests within the scope of the department’s, college’s and TBR’s current policies and procedures.
No foreign language skills or proficiency is required, but some knowledge and respect of different cultures is helpful when working with a variety of organization types. Must have proper use of grammar and punctuation.
Magnitude of Impact:&nbsp;
All of the responsibilities of this position directly support the Workforce &amp; Community Development office’s enrollment goals for lifelong learning and workforce training courses. Positive customer service skills are a must when working with prospective students, community members, and business, industry, and governmental partners.
In the rental registration role of this position, this individual will communicate directly with clients who use college facilities for a myriad of both public and private events, and therefore the decisions/actions of the person in this position influences the College’s success. If a customer has a bad experience with any of the above, the College’s reputation within the community could be in jeopardy; revenue could be lost due to errors.
Responsibility for Accuracy: Typical errors could include mistakes made in posting student registrations or payments, incorrectly billing or posting of facility payments, or omission of an event to be placed in the room scheduling software or for invoicing. Errors are typically caught during the scheduling process by the various directors of the department. Payment posting mistakes are typically caught by other support staff person in office. Invoicing mistakes are typically caught by directors during monthly report reviews or through collaboration with the college’s business office.
Financial Impact: If something is not completed or followed through, it could potentially cost the school money through loss of revenue from a potential/current student or rental client. Responsible for managing supply levels and using materials efficiently and effectively while trying to minimize waste. Responsible for assisting in maintaining security of office machinery and portable equipment used for classes.
Budgetary: Invoicing for external rentals.
Nature of Contacts:
-Academic department heads: To seek approval for specific facility usage or input on facility requests received.
-Accounting department: Regarding invoices or billing issues.
-Facilities staff: To make special requests or check status on services.
-Procurement Services staff: To submit purchase orders, to inquire of procedures, request update on status of outstanding orders.
-Student Account Services staff: To deposit monies collected for classes or facility rentals.
-Marketing and Communications: Support for WCD newsletter &amp; social media posts.
-Human Resources: Instructor contract coordination.
-Campus Police staff and supervisors: To distribute facility usage information and work with Event Services to coordinate special security requests.
-Credit students attending Pellissippi State: Often necessary to give information regarding local campus and site campuses, give directions around buildings/campuses, refer students to appropriate departments for further action/services, and assist in finding/providing faculty contact information and office locations.
-Citizens living locally and long distance: Provide information regarding continuing education/non-credit course offerings and take registrations, payments and cancellations for those classes.
-Officials/dignitaries from the community or their staff, government agency personnel, community groups and church organizations: Provide information on facility usage options, rental policies, procedures and availability.
Judgement and Decisions:&nbsp;
This position is responsible for the initial application for rentals of college facilities by outside organizations collecting pertinent information to assist in scheduling external rentals for the college’s facilities on four campuses. Provides client with preliminary information on the details and amenities of requested locations and then refers to Event Services for further coordination and resource assistance. This individual will collect facility usage applications and upload the initial request in the college’s scheduling software, 25Live. In conjunction with Event Services, communicate approval of request by sending email detailing arrangements made on behalf of the group/event and estimated costs in an official confirmation of the reservation. Also communicate via email request denials to client, along with an explanation for the reason as it pertains to policies and procedures. The monthly rental invoicing is also handled by this individual.
This position also provides administrative/clerical support to directors in the WCD department working closely with the team in scheduling classes, reserving class locations, assisting students with registration, preparing instructor contracts, and invoicing for classes.
Requires ability to occasionally resolve issues that may arise when department manager/s are not accessible. must have ability to use judgment and discretion in order to respect client’s need and/or expectation of confidentiality in certain situations.
Physical Demands:&nbsp;
This position requires the ability to maneuver around campus frequently on a daily basis in order to do business with other departments, run errands, check mail, make deposits, etc. While the position is based at Hardin Valley, there may be infrequent travel to the other PSCC campuses.
There is only occasionally a need to lift boxes or equipment up to 25 pounds or more during the course of an average work day for distributing advertising materials/course schedules, class-related materials, and office supplies. The ability to sit for long periods as this position requires using a computer for long stretches of time.
Full-time Employment Benefits:
&nbsp;• Insurance Options Health, dental, vision, life, short/long-term disability, FSA/HSA Wellness Incentive Program, if&nbsp; enrolled in health plan
&nbsp;• Educational Assistance Fee Waiver Spouse/Dependent discounts Audit/Non-Credit Reimbursement Program
&nbsp;• Employee Assistance Program
• Retirement options Tennessee traditional pension plan option (TCRS) 401k with $50 company match/457/403b
• Employee Discount program with over 900+companies
• 13 Paid Holidays/Year Includes paid days off the last week of December
• Sick Leave Bank
&nbsp;• Longevity Pay
• Many opportunities for professional development
Special Instructions to Applicants:&nbsp;To be considered for a position at Pellissippi State, you must create an on-line application. Your skills, abilities, qualifications, and years of experience will be evaluated using only what is recorded on your application. Work experience that is&nbsp;not&nbsp;listed on the application will not be considered towards compensation. Please note: attaching a resume does not substitute for completion of the application form. Part-time work experience is calculated at 50% of full-time experience. Please note: to scan, upload, or attach documents, a computer and scanner are available at the Hardin Valley Campus Educational Resources Center, if needed.
Pellissippi State Community College is an EEO/AA/Title VI/Title IX/Section 504/ADA employer
If you have any problems or questions please contact Human Resources at Pellissippi State Community College’s Human Resource Office at 865-694-6607 or by email at&nbsp;<a href="mailto:recruiting@pstcc.edu" target="_blank">recruiting@pstcc.edu</a>.
If you are interested in this position, click on the link to the left to apply.
#mrp


      Administrative Assistant III
    

Title: Associate Instructor of Machine Tool Technology
Employee Classification:&nbsp;Faculty
Institution:&nbsp;TCAT-Knoxville
Department: Machine Tool Technology
Campus Location: TCAT Knoxville
Job Summary
The Tennessee College of Applied Technology Knoxville is accepting applications for a full-time Associate Instructor in Machine Tool Technology position at the Ruth &amp; Steve West Workforce Development Center. The typical work schedule is 7.5 hours per day and 37.5 hours per week, Monday through Friday, 7:30 am—3:30 pm, with a 30-minute lunch break.
Job Duties
<ul>
<li>
Instruction: Facilitate the classroom instructional process (post-secondary/secondary/special industry): evaluate and monitor student progress; assign grades; provide academic assistance to students; maintain attendance and grade records; counsel and advise students on career goals; work to retain students; maintain required classroom and office hours. Maintain appropriate records and submit timely reports.</li>
<li>
Course and Curriculum Development: Select texts, equipment, supplies, and other learning resources; participate in purchasing needed program supplies and equipment; develop instructional materials; create and revise courses and/or curricula as needed; maintain updated course syllabi.</li>
<li>
Professional Development: Remain current within the instructional field and technologies; acquire, maintain, and apply knowledge of current instructional methodologies and materials; attend scheduled college and division professional development and in-service activities; support related professional organizations; participate in the annual faculty evaluation process.</li>
<li>
Service to Students: Comply with FERPA laws; participate in advising, recruitment, admissions, and orientation of potential students; assist students with job placement; support student activities, including SkillsUSA, NTHS, graduation, and other events.</li>
<li>
Service to the College and Community: Assist in the recruitment and selection of college personnel as assigned; participate in accreditation, assessment, and performance funding processes; support and participate in the College’s decision-making processes; provide input and assistance with budgets; attend convocation and commencement exercises and participate in mandatory college programs; develop and maintain positive and cooperative relationships with colleagues; develop industry partnerships, maintain an active program advisory committee; work to meet and exceed COE benchmarks for student completion and placement as well as accreditation standards. Perform other duties as assigned by supervisor and/or administration, on and off campus. - (Essential)</li>
</ul>
Minimum Qualifications
• Minimum of Associate degree or equivalent post-secondary diploma from an accredited technical training program in the related field • Three (3) years of full-time, related work experience as a machinist within the last five (5) years • Must have knowledge of and the ability to operate conventional machinist and computer numerically controlled (CNC) equipment • Must commit to remain current in the machinist field and maintain program accrediting status 
Preferred Qualifications
• NIMS and/or industry certification • Teaching experience • Knowledge of Tennessee Board of Regents (TBR) policies and procedures • Skill in managing deadlines and working in a team-oriented environment 
Knowledge, Skills, and Abilities
• Must possess the organizational and communication skills necessary to be an effective teacher • Computer skills (i.e., Microsoft Office applications, email, etc.) are required • Indication of willingness to establish and maintain positive working relationships with students, staff, and business/industry personnel • Commitment to remaining current with industry practices through professional development activities 
SALARY:&nbsp; In accordance with Tennessee Board of Regents guidelines, within the range of $55,156-$66,188.
APPLICATION SUBMISSION &amp; REVIEW: To be considered for a position at TCAT Knoxville, you must create and submit an online application that includes uploads of your required documents. Your skills, abilities, qualifications, and years of experience will be evaluated using what is recorded on your application. Please include the complete beginning and end dates under your employment history. Scan/upload and attach required documents to the online application in Word or PDF format. Review of applicants will begin immediately and continue until the position is filled.
REQUIRED DOCUMENTS: Resume Educational transcripts Certifications (optional)
Applications are open until 10/22/2024.


      Associate Instructor of Machine Tool Technology
    

Title: Supervisor, Student Account Services
Pay Rate:&nbsp;$47,760- - $59,110/per year. Pay will be determined based on related work experience above required. To be considered in determining pay, all related work experience must be listed on the application.
Department: Student Account Services
Number of Positions: 1
Position #: 600510
Type of Appointment: Full-Time
FLSA Status: Non-Exempt
Required Documents Needed to Upload at Time of Application: Resume, transcripts and three professional references.
Reference check requirements: Supervisory roles: two (2) current or former supervisors and one (1) current or former direct report
Personal references (friends, co-workers, clergy, customers, relatives) are not considered acceptable references
Position Summary: The overall purpose of this job is to manage the operations of the Student Accounts Services office and to provide leadership for the student accounts and accounts receivable staff. This position hires, trains and supervises staff, establishes processes and procedures, and posts, balances and reconciles incoming payments to the College as well as ensures all receivables are invoiced and sent to collection as required.
Essential Functions:
40% Supervise the student accounts/cashiering and accounts receivable functions of the college. Assign tasks to, train and review performance of full-time staff. Fill in during absences or vacations. Review contracts, files and reports for accuracy. Prepare daily deposits. Review cash reports and the data entry of cash receipts in the check register daily. Assure timely and accurate processing of all funds receipted. Ensure receivables are billed timely and if required referred to collection agencies in compliance with state law and TBR policies.
20% Supervise the audit of dual enrollment Lottery grant funds, state employee and teacher dependent fee waivers and discounts, to include fee calculation and eligibility, all student account balances, eRate discount program, student holds and local scholarship funds. Oversee college petty cash fund to include audit of receipts, preparation of cash to match receipt and prepare documentation for reimbursement.
10% Manage the processes for accepting credit card and check payments and processing direct deposit student refunds through the web registration system. Submit, review, and reconcile reports in web registration system. Identify and resolve all discrepancies. Record transactions in the college check register. Prepare documentation; code and submit data entry for Banner Finance.
10% Oversee departmental email accounts for Student Accounts and Accounts Receivable. Compose replies to questions and ensure timely and correct information is provided
5% Process all student credit card refunds, including calculation of refund amounts, and enter data both into Banner and into the Touchnet Cashiering System. Identify and resolve all inaccuracies.
5% Supervise the intake and review of student refund appeals, including communicating with students regarding needed documents and outcome of appeals. Responsible for oversight of VA33 payment posting to student accounts, review for refund eligibility and return to VA if required
5% Responsible for coordinating and posting payments for state, federal and community partnership programs, including the Knoxville and Oak Ridge Electrical Partnership program. Ensure third party letters of guarantee are posted to student accounts accurately, timely and in compliance with program requirements. Monitor billing and payment to ensure funds have been received. Coordinate with Admissions, Records and academic departments as needed to identify and resolve any questions
5% Serve as a member of the expunge processing team; audit and review student accounts for drop, make updates to system as needed and coordinate SAS outreach to students for exception situations
Note: The College reserves the right to change or reassign job duties, or combine positions at any time.
Key Results Areas: Supervises the receipt of all student payments, tuition and fee payments by third party contracts and outside scholarships of more than $18 million annually. The Student Account Services office also receipts monies for non-student payments including financial aid awards, Workforce and Community Development revenue and funds received by the college’s foundation.
Supervises the accounts receivable, collections efforts and bankruptcy cases of the college to meet all TBR, State of Tennessee, and Federal law requirements.
The results expected from efficient management of cashier functions include high level of satisfaction for both internal and external customers. Student Account Services employees will have high performance levels, the office will experience less turn over and will provide a high-level of customer service. When student payments and refunds are processed correctly, in a timely manner, this will create goodwill with student and their families
Formal Training: Associate’s degree required. Accounting and/or business-related field major’s preferred. . Women, veterans, and members of underrepresented groups and persons with disabilities are encouraged to apply.
Job Requirements: Three years progressively responsible experience to include at least two years of supervisory experience. Experience with Banner student/finance in a college setting preferred.
Part-time work experience is calculated at 50% credit of full-time work experience.
Special Skills/Application of Knowledge: • Knowledge of generally accepted banking procedures including cash handling skills and security of customer information. • Knowledge of college, federal and state policies and procedures related to cash handling, student tuition and fees and student privacy. • Knowledge of proper reconciliation procedures. • Knowledge of and ability to use Banner data to integrate with third party cashiering software. • Knowledge of personal computer including word processing, web technologies databases, spreadsheets and ecommerce solutions. • Knowledge of ecommerce systems and online payment processing of credit card and ACH transactions. • Ability to effectively communicate in written and oral form and knowledge of business English. • Ability to exercise good judgement in evaluating situations and making decisions. • Ability to establish and maintain an effective working relationship with students and employees. • Working knowledge of bookkeeping or accounting theory and practice. • Working knowledge of modern office practices, procedures and equipment, including online computer system. • Able to engage in the college’s mission and values.
Complexity &amp; Creativity: Analytical and technical thinking are critical to this position. Work processes change with evolving College initiatives. New technology is introduced and processes documented for daily use and for trouble-shooting. The position must assess the security of information as well as have an awareness of fraud, and understand and practice compliance with credit card and cash transactions. Working with a diverse group of people in a fast-paced environment requires the person in this position to gather information, identify issues and problems, and provide accurate information quickly. Extensive knowledge of student accounts is required in order to determine the reason for the account balance and to be able to communicate clearly with students regarding their balance and payment options. Each student situation can be unique and complex, and this position needs to be able to help students understand what and why they owe. The employee must be able to communicate payment options in order for students to return to school, receive transcripts/diplomas, and/or keep their accounts from going to a collection agency. The position supervises and supports cashiers who deal with customers who may be confused or irate.
 Magnitude of Impact: Errors when receipting and posting student and non-student payments could cause a loss for the college or have a negative impact on the perception of the college to the general public. Errors when collecting funds to do the college could cause a loss of funds and noncompliance of laws could cause audit and legal issues for the college. Failure to invoice accurately or timely could result in negative perception of the college and general public as well as audit or legal issues for the college. The departments that could be affected are Payroll, Finance, Foundation, Workforce and Community Development, Enrollment Services and internal and external customers. Most errors are caught in a very timely manner because of our review and reconciliation processes. If a problem does arise then the Student Account Services Manager, Director, Fiscal Operations or Vice President of Administrative Affairs would be involved with any solutions Responsibility for Accuracy: The most typical kind of errors are transposed numbers. Most errors are caught in a very timely manner because of the daily review of cashier and accounts receivable functions. The Student Account Services Manager reviews reports created by this position. Scheduled audits occur regularly; the frequency of audits varies (for example, dual enrollment is audited each semester; receipt books are audited twice a year or more as they are submitted). If established checks and balances did not detect errors, the results would be a loss of funds for the college and could also have a negative impact on public relations with both internal and external customers. FERPA and information security are central concerns in this role. . Financial Impact: The results expected from efficient management of student accounts functions includes proper handling of cash processes to prevent theft and loss of money.
 Proper management of the accounts receivable function ensures invoices are sent timely and accurately and funds owed to the college are collected.
 This position must maintain procedures to process funds and collect receivables per state law and TBR policy or audit findings and a potential loss of collectable funds will result. Budgetary: This position can initiate ordering needed supplies or services and submit requisition request to the Student Account Services Manager. This position does not have signing authority over office budget.
 Judgement and Decisions: Hiring, training, supervising, and evaluating permanent and temporary positions are the purview of this position. This position manages office processes, ensuring College policy and office procedures are followed. Interacting with internal and external customers in a professional manner, with accuracy and efficiency, in person, on the phone, via email and on paper. Prioritizing the efforts of the Student Account Services cashier and accounts receivable staff in order to meet deadlines and function effectively. Nature of Contacts: Providing and receiving information, discussing and seeking understanding of student accounts issues and resolving conflicts over student accounts and balances requires this position to work with almost every department in the college as well as students and parents. The position interacts with financial aid employees to discuss student accounts. Interaction with enrollment services and advising to discuss student class schedules and appeals. This position generates the report on WCD student payments; WCD also delivers deposits which the Student Accounts office processes. HR employees are contacted for hiring processes. Payroll office is consulted for time sheet and employee leave balances. This position coordinates daily deposits. Prospective students and parents, current students, and third-party contractors for student payments comprise the largest population of person contacts. The nature of interactions may involve informing and educating this population about college processes for fee payments, fee waivers, questions about accounts and receivables, returned checks, overdue accounts, parking tickets, and etc.
 Physical Demands: General walking, sitting, and lifting, but also often standing for extended periods of time in order to serve customers during peak times. Noise varies from campus to campus, but there is often noise from college events and general student traffic. Noise can be distracting. The heat and air are controlled by each office. No smoking is permitted in or around the building. Hazards: As the standard of any public job, there is the exposure to airborne illnesses. Security for employees handling cash is a consideration, and processes are in place to provide protection.
 Full-time Employment Benefits: • Insurance Options Health, dental, vision, life, short/long-term disability, FSA/HSA Wellness Incentive Program, if enrolled in health plan • Educational Assistance Fee Waiver Spouse/Dependent discounts Audit/Non-Credit Reimbursement Program • Employee Assistance Program • Retirement options Tennessee traditional pension plan option (TCRS) 401k with $50 company match/457/403b • Employee Discount program with over 900+companies • 13 Paid Holidays/Year Includes paid days off the last week of December • Sick Leave Bank • Longevity Pay • Many opportunities for professional development
 Special Instructions to Applicants: To be considered for a position at Pellissippi State, you must create an on-line application. Your skills, abilities, qualifications, and years of experience will be evaluated using only what is recorded on your application. Work experience that is not listed on the application will not be considered towards compensation. Please note: attaching a resume does not substitute for completion of the application form. Part-time work experience is calculated at 50% of full-time experience. Please note: to scan, upload, or attach documents, a computer and scanner are available at the Hardin Valley Campus Educational Resources Center, if needed. Pellissippi State Community College is an EEO/AA/Title VI/Title IX/Section 504/ADA employer
 If you have any problems or questions please contact Human Resources at Pellissippi State Community College’s Human Resource Office at 865-694-6607 or by email at <a href="mailto:recruiting@pstcc.edu" target="_blank">recruiting@pstcc.edu</a>.
 If you are interested in this position, click on the link to the top right to apply. #mrp

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