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Asst Dir of Annual Giving, Telemarketing / Development Officer IWorking/Functional TitleAsst Dir of Annual Giving, TelemarketingPosition SummaryBasic Function: The Annual Giving department, within the MSU Alumni Office of University Advancement, manages annual giving activities for all colleges and units, including direct mail, telemarketing, and digital philanthropy. Annual Giving is seeking an Assistant Director to assist in the organization and operation of Greenline, a student-run telemarketing program, which solicits donations from alumni and friends of MSU. Responsibilities will include managing and monitoring the use of the automated telemarketing system (Vanilla Soft) and supervision of the student staff and managers. The Assistant Director will develop and maintain positive relations with all internal and external customers, including college development officers and deans. Additionally, the Assistant Director will be responsible for analyzing results and implementing new initiatives to increase results for fundraising and engagement of our alumni and friends populations. This position will require the ability to work evening hours and weekends.Characteristic Duties and Responsibilities:Directly reporting to the Senior Associate Director - Annual Giving, the Assistant Director of Annual Giving – Telemarketing will:Ensure the call center software systems and processes are effective and efficient:• Support the management of our calling software (VanillaSoft) and develop comprehensive training for student staff and managers.• Monitor and assess the data in the telemarking system to ensure that calling lists are current and accurate, in order to reduce prospect fatigue.• Oversee, coordinate, and resolve all issues regarding telemarketing computer system, its operations, and the data needed for effective calling.• Develop and maintain pledge processing procedures and other supportive mechanisms to ensure timely responses to donor/alumni pledges, requests, and concerns.• Develop and maintain procedures to handle prospective donor requests for information and expressions of concerns related to university programs, and to initiate written, telephone, or direct contact with such individuals, which will satisfy their requests and create an attitude conducive to giving to MSU.Plan for and assess the results of the University Advancement call center:• Develop and implement long-range and immediate plans for increasing revenue and donor participation for through a comprehensive telemarketing program.• Plan and execute a comprehensive annual calendar for multiple telemarketing segments. Tasks will include setting timelines and establishing goals, segmenting audiences, updating the calling database including the appropriate scripts and information sheets, caller screens, crafting pledge and acknowledgment letters, training student callers, and monitoring and reporting on results.• Integrate engagement activities into the call center calendar including setting leads for leadership annual giving and major gift officers, event invitations, and impactful stewardship outreach.• Make changes and enhancements to the telemarketing program to increase involvement and revenue from alumni, parents, students, friends, and employees of the university.• Develop written budget requests for the telemarketing program, monitor expenditures according to approved budget limitations, and maintain the cost-efficiency of the telemarketing program.• Conduct annual benchmarking with similar university programs and report statistical information, results, and effectiveness of MSU overall telemarketing programs and strategies.• Serve as the liaison between college directors of development and their respective deans regarding telemarketing specific priorities and addressing any issues for respective college programs.• Serve as the main liaison for telemarketing issues regarding vendors, systems, and inquiries from outside institutions.Supervise the student staff of the call center:• Ensure that student salary dollars are effectively spent and verify that managers and callers are adhering to the set schedules.• Create and monitor the weekly work schedule of the student managers and supervisors.• Regularly meet with and evaluate the student managers.• Oversee hiring of a diverse student staff, representative of the student body at MSU.• Responsible for providing regular training for all student staff so that they are familiar with and adhering to all university policy and procedures.Minimum RequirementsKnowledge equivalent to that which normally would be acquired by completing a four-year college degree program in Communications, Public Relations, Marketing and/or Business; one to three years of related and progressively more responsible or expansive work experience in professional fund raising, public relations, marketing, higher education fund raising or a related field; or an equivalent combination of education and experience.Must be able to work during evening hours and weekends.Desired Qualifications• A bachelor’s degree in public relations, marketing, communication, or related fields.• Ability to recognize the importance of teamwork and foster a good working environment.• Excellent written and oral communication skills and strong interpersonal skills.• Excellent interpersonal skills.• Highly organized.If you have experience with the responsibilities outlined in this job description, or possess transferable skills, we encourage you to apply! We seek driven, successful fundraisers to join our team and contribute to our ambitious campaign.Equal Employment Opportunity StatementAll qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, citizenship, age, disability or protected veteran status.Required Application MaterialsResume and cover letterSpecial InstructionsIf you have any questions regarding this position, please contact Patricia Karam, Director of Talent Acquisition, at <a href="mailto:karampat@msu.edu" target="_blank">karampat@msu.edu</a>.Screening of applicants will continue until the position is filled.MSU is an equal-opportunity employer.#LI-PK1Work Hours8 am - 5 pm with some evenings and weekendsWebsite<a href="http://advancement.msu.edu/" target="_blank">Advancement.msu.edu</a>The Bidding Eligibility ends on 05/13/2025 at 11:55 PMTo apply, visit <a href="https://apptrkr.com/6212949" target="_blank">https://apptrkr.com/6212949</a> &nbsp;

Job Elephant

Asst Dir of Annual Giving, Telemarketing / Development Officer I

Assistant Director of Development , Natural Sciences / Development Officer IWorking/Functional TitleAssistant Director of Devel, NatSciPosition SummaryBasic Function and ResponsibilityAre you passionate about building relationships and securing major gifts for multifaceted research that tackles pressing global challenges? The College of Natural Science (NatSci) at Michigan State University is a dynamic interdisciplinary powerhouse focused on using discovery, innovation, and our collective ingenuity to advance knowledge across the natural sciences.NatSci is seeking a talented, collaborative, and ambitious individual to join our successful and synergetic development team as the Assistant Director of Development. Reporting to the Senior Director for the college, the Assistant Director will serve as a major gift fundraiser and oversee the annual giving program. Responsibilities will include, but are not limited to, managing a portfolio of donors for the College; focus primarily on discovery work and new alumni/donor engagement; building the pipeline for long-term relationships that promote the reputation and success of the College and MSU; overseeing the Annual Giving program; and participating in college initiatives/events.The ability to think and act strategically will be critical to the success of this position. The Assistant Director of Development will play a key role in developing and advancing donor relationships and encouraging increased giving through the execution of cultivation and stewardship strategies for alumni and friends of the College of Natural Science. With a portfolio of 75-100, the Assistant Director of Development is responsible for developing ongoing personal relationships with prospects, as well as internally with stakeholders who can support the deepening of those relationships. In their gift work, the Assistant Director will employ an aggressive, strategic management workload process, averaging 12-15 significant contacts and two to four solicitations per month.The ideal candidate must thrive in a fun, collaborative, team-oriented environment that values positivity and shared success. A passion for celebrating both big and small milestones and contributing to a culture of support and encouragement is essential.Duties and Responsibilities:Discovery, Cultivation, Solicitation, and Stewardship:• Maintain an active portfolio of 75-100 prospects under strategic management.• Achieve fundraising goals through an active and consistent program of prospect/donor outreach, including 180 significant personal contacts annually. Travel is required.• Conduct research to identify and meet prospects to qualify them through discovery visits.• Engage donors and potential donors through personal visits, online meetings, phone calls, email, mail, social media, or other strategies as appropriate.• Determine prospects’ passions/interests/needs and meld them with college funding priorities and opportunities.• Serve as a consultant to donors on the tax advantages of various types of gifts.• Develop proposals, appeal letters, and other materials for engagement, cultivation, and solicitation purposes.• Oversee the annual giving responsibilities for the college by preparing materials for the yearly campaigns including the College Solicitation, Veterans Day Campaign, Giving Tuesday, Give Green Day, and Earth Month strategies. Manage and oversee Crowdpower content for departmental needs and priorities.• Prepare briefing papers for the dean or other leadership prior to meeting with donors.• Plan and host campus visits of donors, potential donors, or their representatives.Strategy &amp; Coordination:• In collaboration with other colleges and units as well as regional gift planning and MSU Alumni Office colleagues, develop and execute engagement plans for prospective and current donors within your portfolio to identify and cultivate major gift prospects.• Prepare annual personal fundraising goals and analyze/report goal accomplishments.• Participate in professional development and career-building activities demonstrating an eagerness to learn and a desire to excel in the fundraising profession.• Serve as subject matter expert to build strategies with faculty, leadership, and other internal stakeholders that lead to transformational gifts.Stewardship:• Continue to engage, communicate impact, and build trust to steward supporters’ commitment to MSU and NatSci to move to additional gift conversations.Minimum RequirementsKnowledge equivalent to that which normally would be acquired by completing a four-year college degree program in Communications, Public Relations, Marketing and/or Business; one to three years of related and progressively more responsible or expansive work experience in professional fund raising, public relations, marketing, higher education fund raising or a related field; or an equivalent combination of education and experience.Desired Qualifications• Love of travel including automobile, airline, and rail.• Excellent writing and verbal communication skills.• Ability to “close” gifts or business deals with demonstrative experiences securing gifts of $50,000 or more.• Experience building a business trip for both in- and out-of-state business travel focused on building relationships and maximizing engagement and philanthropic opportunities.• Collaborative team-oriented style.If you have experience with the responsibilities outlined in this job description or possess transferable skills, we encourage you to apply! We seek driven, successful fundraisers to join our team and contribute to our ambitious campaign.Equal Employment Opportunity StatementAll qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, citizenship, age, disability or protected veteran status.Required Application MaterialsResume and cover letterSpecial InstructionsIf you have any questions regarding this position, please contact Patricia Karam, Director of Talent Acquisition, at <a href="mailto:karampat@msu.edu" target="_blank">karampat@msu.edu</a>.#LI-PK1Work Hours8 am - 5 pm with possible evenings and weekendsWebsite<a href="http://advancement.msu.edu/" target="_blank">Advancement.msu.edu</a>Remote Work StatementMSU strives to provide a flexible work environment and this position has been designated as remote-friendly. Remote-friendly means some or all of the duties can be performed remotely as mutually agreed upon.The Bidding Eligibility ends on 04/15/2025 at 11:55 PMTo apply, visit <a href="https://apptrkr.com/6146670" target="_blank">https://apptrkr.com/6146670</a>

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