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Title: Vice President
Employee Classification:&nbsp;Executive/Admin &amp; Managerial
Institution:&nbsp;TCAT-Oneida/Huntsville
Department: Administration
Campus Location: TCAT Oneida/Huntsville, 355 Scott High Drive, Huntsville, TN
Job Summary
The Vice President is responsible to the President and assumes the responsibilities and prerogatives of the President in his/her absence. The position provides daily oversight of all campus locations and employees to ensure compliance of policies and procedures of the Tennessee Board of regents as well as other state and federal regulations.
Job Duties
<ul>
<li>Support the President with continuous review, revision, implementation, development and monitoring of operational goals and objectives - (Essential)</li>
<li>Provide leadership and vision in planning, budgeting, staffing, and policy development - (Essential)</li>
<li>Provide leadership for training and motivation of assigned staff to utilize individual capabilities and meet college growth and demands - (Essential)</li>
<li>Provide supervision to all departments of the College - (Essential)</li>
<li>Serve as the officer responsible for Affirmative Action, recruitment and retention planning for faculty and staff - (Essential)</li>
<li>Oversee compliance of TBR, state, federal, and accrediting agency policies and regulations - (Essential)</li>
<li>Conduct annual faculty and staff evaluations - (Essential)</li>
<li>Oversee development and delivery of orientation programs for new faculty and staff - (Essential)</li>
<li>Prepare, communicate, and report on strategic plans/initiatives - (Essential)</li>
<li>Prepare and evaluate risk assessment for the College - (Essential)</li>
<li>Oversee safety and security policies and protocols of the College - (Essential)</li>
<li>Oversee curriculum development and review - (Essential)</li>
<li>Assist President with master planning - (Essential)</li>
<li>Assist President with grant proposals and awards - (Essential)</li>
<li>Assist in reporting the state of the institution to the Institutional Advisory Board - (Essential)</li>
<li>Develop and disseminate professional development programs for faculty and staff - (Essential)</li>
<li>Provide oversight of departmental budget preparation and monitoring - (Essential)</li>
<li>Supervise and support facilities/maintenance staff and oversee physical facilities projects - (Essential)</li>
<li>Supervise and support Coordinators of Nursing and Allied Health, Student Services, and Correctional Programs - (Essential)</li>
<li>Provide direct oversight of procurement, academic, and other contracts for the College - (Essential)</li>
<li>Provide oversight of annual records retention reporting - (Marginal)</li>
<li>Provide direct oversight of annual equipment inventories and disposal of surplus property - (Essential)</li>
<li>Assist Student Services Coordinator and/or President in disciplinary matters - (Essential)</li>
<li>Serve on committees and boards as requested - (Essential)</li>
<li>Work after-hours for scheduled school events and travel to meetings (some overnight) as needed - (Essential)</li>
</ul>
Minimum Qualifications
Master's Degree from an accredited college or university Five (5) years' work experience in post-secondary career and technical education Three (3) years' supervisory experience in a technical education setting 
Preferred Qualifications
Seven (7) years' experience in organizational management with administrative level experience in higher education Experience with and knowledge of Council on Occupational Education accreditation requirements, Federal Student Aid programs, TN Promise, and TN Reconnect Experience in procurement of equipment and contract bidding Experience in facilities management
Knowledge, Skills, and Abilities
Decision-making responsibility for budgets, personnel, and/or programs in an educational environment Leadership, human relations, and communication skills (written, verbal, and presentation) Strong computer skills including a working knowledge of network systems, MS Office applications, and student information systems such as Banner Ability to exercise sound judgement in evaluating situations and making decisions Ability to express ideas clearly, concisely, and convincingly Strong analytical skills Ability to plan and direct the work of others Administrative, technical writing, and project management skills

Motlow State Community College


      Vice President
    

Job Purpose: 
This position will provide technical support for personal computers on each campus including hardware repair, software installations and upgrades, printers and user support and assistance.&nbsp; This position will also ensure that equipment replacement schedules are followed, and lab, classroom and employee computers are kept up to date according to established refresh procedures.
Essential Functions:
<ol>
<li>Desktop support, hardware/software, diagnostics and troubleshooting Windows operating systems, Office 365.</li>
<li>Installations and upgrades for OS software, applications and hardware.</li>
<li>Verify security updates are implemented on Columbia State owned desktop and laptop devices.</li>
<li>First-level diagnostics for network issues (login failures, e-mail problems).</li>
<li>Work with faculty and staff on testing new applications to ensure compatibility.</li>
<li>Provide support for approved academic software.</li>
<li>Support, evaluate and configure laptops, tablets, printers and general-purpose lab hardware</li>
</ol>
Supplemental Functions:
<ol>
<li>Provide back-up support for Windows servers and virtual desktop environment.</li>
<li>Develop documentation for desktop support procedures</li>
<li>Participate in college activities as assigned by the Associate Vice President of Information Technology.</li>
<li>Other duties as assigned.</li>
</ol>
Job Specifications:

Education, Training and Experience Required:
<ol>
<li>Associates degree and 2 years experience in a desktop support, helpdesk/service desk/customer service environment, &nbsp;or related technical environment and an Industry Recognized Certification OR Appropriate College of Applied Technology certification and 6 years of experience in a desktop support or helpdesk/service desk/customer service environment.</li>
<li>In-depth knowledge of PC hardware and software.</li>
<li>Knowledge of desktop imaging technologies and application of patches and updates</li>
<li>Knowledge of anti-virus/malware &nbsp;and multi-factor authentication tools</li>
<li>Knowledge of service desk software and ticketing systems</li>
</ol>

&nbsp;&nbsp;&nbsp;&nbsp; Knowledge, Skills, Abilities and Work Characteristics:
<ol>
<li>In depth knowledge of current Windows operating systems, Office 365.&nbsp;&nbsp;&nbsp; &nbsp;&nbsp;</li>
<li>Must be able to work independently and communicate effectively with team members, supervisors, users (students, faculty, and staff) to solve problems.</li>
<li>Must be able to develop cooperative working relationships with vendors and suppliers</li>
<li>Must be pro-active and consistently pursue knowledge of new technologies.</li>
<li>Must be able to communicate clearly in written and spoken English.</li>
<li>Must be able to do basic network problem diagnosis.</li>
</ol>

&nbsp;Additional Experience Desired:
<ol>
<li>Familiarity with KACE deployment technologies and inventory tools</li>
<li>Work in Active Directory writing needed scripts as necessary for group policies, etc.</li>
<li>MAC OS, and virtual desktop technologies.</li>
<li>Familiarity with asset tracking software and MS Excel</li>
</ol>
Working Conditions:
<ol>
<li>Must be able to lift at least 40 pounds</li>
<li>Must possess the manual dexterity to operate tools such as screwdrivers, wire strippers, crimpers&nbsp;</li>
<li>Must be able to reach high shelves and spaces low to the floor</li>
<li>Must possess a current Tennessee driver’s license to travel to off-site campuses</li>
</ol>
Hiring Salary Range:&nbsp; $56,690-68,020
This position is based at the Columbia, TN Campus.

About Columbia State Community College:
As Tennessee’s first community college (established in 1966), Columbia State is committed to increasing access and enhancing diversity at all five of our campuses.&nbsp; Columbia State is a member of the Tennessee Board of Regents.&nbsp; Columbia State is known for excellence both inside and outside the classroom.
Columbia State offers a comprehensive benefits package, including but not limited to the following:
<ul>
<li>Vacation and Sick Leave</li>
<li>14 paid holidays</li>
<li>Medical, dental, vision and life insurance</li>
<li>Retirement plans</li>
<li>Optional 401K and 403B Deferred Compensation Plans</li>
<li>Educational benefits for the employee and their spouse and dependents</li>
</ul>
Columbia State Community College does not discriminate on the basis of race, color, religion, creed, ethnic or national origin, sex, sexual orientation, gender identity/expression, disability, age (as applicable), status as a protected veteran, genetic information, or any other category protected by Federal or State laws and regulations and by Tennessee Board of Regents policies with respect to employment, programs, and activities. The following person has been designated to handle inquiries regarding nondiscrimination policies: Executive Director of Human Resources <a href="mailto:humanresources@columbiastate.edu" target="_blank">humanresources@columbiastate.edu</a> 1665 Hampshire Pike, Columbia, TN 38401 931-540-2501


      Senior Lab Technician
    

Title: Assistant Coach - Baseball (Temporary Part Time)
Institution:&nbsp;Jackson State Community College
Job Summary
Jackson State Community College is seeking a qualified candidate for the Assistant Baseball Coach Position. This position will assist the Head Coach with the organizing, planning and coaching of the JSCC Baseball Team. 
Job Duties
The assistant coach instructs and teaches the fundamentals of baseball technique and strategy. This position will assist with duties including but not limited to: recruitment of student-athletes, travel planning, equipment maintenance, field maintenance, and other duties as assigned by the Head Coach. Typical duties will include coaching, possessing the technical knowledge and teaching skills to prepare baseball student-athletes for competitions. Recruit prospective student-athletes to participate in Baseball, and ensure compliance with both national and college policies.
Minimum Qualifications
Associate degree from an accredited college or university Prior coaching experience A commitment to knowing and complying with NJCAA, TCCAA, and institutional rules. A current drivers license. Must be 25 years or older due to requirements of the rental van company. 
Preferred Qualifications
Bachelors degree.
Knowledge, Skills, and Abilities
Ability to work with a diverse population Excellent interpersonal and organizational skills Knowledge of intercollegiate sports operations Ability to travel extensively during the recruiting process Ability to work in a highly dynamic and diverse university setting 
Hours: Up to a max of 25 hours per week (hours depend on budget availability). Open Until&nbsp;Filled: Yes&nbsp;
Special Instruction to the Applicants:
<ul>
<li>To be considered for this position are require an attached resume, cover letter, and unofficial transcripts.</li>
<li>A completed satisfactory background check will be required before hire.&nbsp;</li>
</ul>


      Assistant Coach - Baseball (Temporary Part Time)
    

Title: Assistant Professor of Psychology, 9 Month (Term)
Institution:&nbsp;Jackson State Community College
Job Summary
This is a full-time, academic-year (9 month), one-year term (renewable) appointment within the department of Social Sciences. The instructor is responsible for the planning, presentation, and evaluation of classroom instruction and related activities. The instructor is responsible for performing assigned duties during the day and evening on any Jackson State Community College Campus.
Job Duties
<ul>
<li>60% - Preparing and delivering instruction in psychology courses including General Psychology, Life Span Psychology, and other courses as assigned; and evaluating and grading student work promptly. - (Essential)</li>
<li>20% - Maintains accurate student attendance records, grades, and other records. - (Essential)</li>
<li>10% - Participation in departmental and college committees and other service to the college and community. - (Essential)</li>
<li>10% - Other duties as assigned. - (Marginal)</li>
</ul>
Minimum Qualifications
• Master’s degree in psychology from a regionally accredited institution, or • Master’s degree in another discipline from a regionally accredited institution and at least 18 graduate semester hours in psychology 
Preferred Qualifications
• Experience teaching at the college level, particularly community college. • Demonstrated experience teaching General Psychology and Life Span Psychology. • Experience teaching courses in a variety of modalities including in-person, hybrid, virtual, and asynchronously online. • Ph.D. in psychology. 
Pay Rate: $44,982 - $53,978 Annual salary depending on eligible experience which is defined by the current compensation plan.
Exempt
Open Until Filled:&nbsp;Yes. For best consideration apply by August 8, 2024.
Special Instructions to Applicants:
To be considered for this position we require an attached resume, cover letter, and unofficial transcripts.&nbsp; &nbsp;
A completed satisfactory background check will be required before hire.


      Assistant Professor of Psychology, 9 Month (Term)
    

Title: Assistant Director, Strategy &amp; Innovation for Access &amp; Leadership Enrichment
Employee Classification:&nbsp;Administrative/Professional
Institution:&nbsp;Northeast State Community College
Department: Institutional Advancement and Culture 
Salary:&nbsp;$50,291 - $62,864&nbsp;dependent on education and experience
Please use the Total Compensation Calculator found on the <a href="https://www.northeaststate.edu/faculty-and-staff/human-resources/careers.html" target="_blank">Northeast State Careers Page</a> for a breakdown of the value of the benefits offered to employees of the college.
Job Summary
The Assistant Director of Strategy and Innovation for Access and Leadership Enrichment is responsible for developing and implementing strategies and programming that advance equitable access to opportunities and resources to support a collaborative and solution-oriented organizational culture. The Assistant Director fosters a culture of innovation that supports creativity, discovery, and enrichment while ensuring compliance with applicable federal, state, and local laws and regulations. They supervise the daily operation of the College’s Center for Leadership Enrichment Access and Development (LEAD).
Job Duties
• Access and Leadership Enrichment
o Develop strategic relationships with internal and external constituencies to support student leadership and engagement.
o Identify and connect local business leaders and industry partners with the campus community to enhance the College’s outreach to members of need-to-serve populations.
o Lead the implementation of successful, culturally relevant programs and initiatives that build community and cultivate relationships with campus employees and students
o Direct the daily operations of the Center for Leadership, Enrichment, Access and Discovery (LEAD) and supervise all Center staff.
o Develop policies, projects, and processes that advance equitable access to opportunities and resources that support a collaborative and solution-oriented organizational culture.
o Plan and implement professional development for LEAD Center staff to develop and enhance skills that foster a safe, vibrant, and enriching environment for campus community.
• Strategy and Innovation
o Identify external funding opportunities for new institutional leadership and engagement projects. Collaborate with the Office of Sponsored Programs and Strategic Initiatives to develop ideas and prepare proposals.
o Research and develop data and feedback systems to report on key performance indicators and ensure continuous improvement based on data-driven assessments and evidence-based practices.
o Identify and implement strategies that strengthen and increase intellectual diversity and promote a climate that facilitates the free and respectful exchange of ideas.
o Oversee the evaluation and assessment of departmental goals and objectives using focus groups, campus climate surveys, and other evaluative instruments.
o Communicate the progress, outcomes, and impacts of initiatives to college leadership through reports, presentations, and other communication channels.
• Develop and monitor assigned budgets and accounts for expenditures.
• Complete other assignments as directed by supervision.&nbsp;
Minimum Qualifications
• Bachelor's degree in education, business, social sciences, or related field from an accredited institution.
• One year of experience in facilitating programs for traditionally underrepresented students from need-to-serve populations. 
Preferred Qualifications
• Master’s degree from an accredited institution in a related field.
• Two years of management or supervisory experience.
• Experience developing, implementing, or managing educational and cultural programs and events at the postsecondary level.
• Experience in higher education assessment or evaluation, including developing/designing surveys, assessment/evaluation plans and rubrics, conducting focus groups, administering surveys, and managing/analyzing complex data sets.
• Experience in grant development and/or grant management.
• Conversational ability or fluency in a second language
Knowledge, Skills, and Abilities
• Extensive knowledge of Microsoft Office Packages/Suite, high level of expertise with Excel and statistical software.
For assistance regarding the job ad, application process, or application status, please contact the Office of Human Resources at 423-354-5183 or <a href="mailto:HRstaffing@northeaststate.edu" target="_blank">HRstaffing@northeaststate.edu</a>. 
Special Instructions to Applicants: To be considered for a position at Northeast State, you must create an online application. A resume and unofficial transcripts are required; a cover letter is optional. You will also be required to provide the contact information for a minimum of three (3) professional references. Your skills, abilities, qualifications, and years of experience will be evaluated using only what is recorded on your application. Please note that attaching a resume does not substitute for completion of the application form. Part-time work experience is calculated at 50% of full-time experience.


      Assistant Director, Strategy & Innovation for Access & Leadership Enrichment
    

Title: Adjunct Instructor – Water Quality Technology Instructor
Required Documents Needed to Upload at Time of Application: • Resume • Unofficial Transcripts
Position Summary: To provide quality instruction for student learning and to maintain a positive learning environment. The major emphasis will be placed on teaching and evaluating students and assisting students as they learn and master course learning outcomes.
Department: Natural &amp; Behavioral Sciences
Duties and Responsibilities: 1. Facilitating instruction as assigned and as outlined in the course descriptions and course syllabi
2. Supervising the study and learning activities of students assigned to the specific section(s)
3. Regularly and frequently evaluating and reporting the academic progress of students
4. Demonstrating knowledge of services, regulations, and procedures as defined in the Adjunct Faculty Handbook
5. Submitting grades and attendance as the instructors of record
6. Communicating with students and other faculty using the College email messaging system
 Required Qualifications: • minimum a master’s degree in their teaching field or have completed at least 18 graduate semester hours (or equivalent) in their teaching field and hold a master’s degree from a regionally accredited college/university or • an associate’s degree in their teaching field or closely related field from a regionally accredited college/university and three years’ work experience in the field
 Availability/Closing Date: This posting is not a guarantee of an open position. Applications for adjunct faculty positions are accepted on a continuous basis and reviewed by the department when openings become available. Future teaching assignments are on a term-by-term basis, which may include fall, spring and summer. Postings close yearly on January 31; to maintain your application within the system, you will need to re-apply each year.
 Special Instructions to Applicants: To be considered for a position at Pellissippi State, you must create an on-line application. Your skills, abilities, qualifications, and years of experience will be evaluated using only what is recorded on your application. Please note: attaching a resume does not substitute for completion of the application form. Part-time work experience is calculated at 50% of full-time experience. Please note: to scan, upload, or attach documents, a computer and scanner are available at the Hardin Valley Campus Educational Resources Center, if needed.
Pellissippi State Community College is an EEO/AA/Title VI/Title IX/Section 504/ADA employer
If you have any problems or questions please contact Pellissippi State Community College’s Human Resource Office at 865-694-6607 or by email at <a href="mailto:recruiting@pstcc.edu" target="_blank">recruiting@pstcc.edu</a>.
If you are interested in this position, click on the link to the top “right” to apply.
 #mrp


      Adjunct Instructor-Water Quality Technology Instructor
    

Title:&nbsp;Assistant Director, Pellissippi Academic Center for Excellence (PACE)
Department:&nbsp;Academic Affairs
Number of Positions:&nbsp;1
Classification:&nbsp;3m/Campus Mobile

Position #:&nbsp;101300

Type of Appointment:&nbsp;Full-Time
FLSA Status:&nbsp;Exempt
Pay Rate:&nbsp;$57,400 - $71,620.00/per year. Pay will be determined based on related work experience above required. To be considered in determining pay, all related work experience must be listed on the application.
Required Documents Needed to Upload at Time of Application:&nbsp;Resume, transcripts and three professional references.
Reference check requirements:
​·&nbsp;&nbsp;&nbsp;Supervisory roles: two (2) current or former supervisors and one (1) current or former direct report
​·&nbsp;&nbsp;&nbsp;Personal references (friends, clergy, customers, relatives) are not considered acceptable references.
Position Summary: The overall purpose of the Assistant Director, PACE is to support faculty in improving teaching and learning across various delivery modes. The assistant director works in collaboration with Distance Education staff, HIPs Liaison, and HIPs champions/faculty to develop and deliver relevant online and HIPs training. They also work directly with faculty or staff who wish to facilitate PACE trainings, ensuring learning outcomes, content, and engagement. Overall, the Assistant Director aims to integrate instructional design principles and technology to support faculty, staff, and improved student learning.
Essential Functions:
15% In the absence of the Director – oversee all operations of PACE.
15% Serve as Co-Chair of the Faculty Development Committee and aid in the planning of FDC events including collegewide in-service, the teaching &amp; learning conference, new faculty academy, and the college teaching institute.
5% Collaborate with the PACE Director to develop and maintain a comprehensive yearly plan for faculty and instructional development including goals for the department’s leadership team.
5% Assume primary responsibility for timely reporting in Compliance Assist.
20% Work in collaboration with the Distance Education staff, HIPs Liaison, and HIPs champions/faculty to develop and deliver relevant online and HIPs training and development. Develop, design, deliver, evaluate, and revise faculty development sessions/programs and training materials to foster the adoption of best practices and to meet the needs of faculty.
5% Serve as Pellissippi Academic Center for Excellence representative monthly at Faculty Senate.
15% Provide individual as well as group faculty consultations related to course design, redesign, and development to ensure instructional integrity of course development projects through a method of systematic design and clear course standards and objectives. This includes course reviews in order to identify instructional opportunities and areas for improvement. Work directly with faculty or staff who wish to facilitate a PACE training. Ensuring they have learning outcomes, relevant content, and opportunities for engagement. Responsible for coordinating campus resources for teaching and learning and collaborating with faculty across departments.
10% Oversee and support all aspects of the Pellissippi State Trainer Academy (PSTA) in collaboration with the Director of Talent Management and other PSTA leads.
5% Research and evaluate new and emerging trends in faculty development as well as instructional design strategies applicable to distance/online learning environments.
5% Assist in college reaccreditation and strategic planning initiatives. Serve on college leadership teams, work groups, committees, and task forces as needed or assigned. Execute other duties as assigned.
Note: The College reserves the right to change or reassign job duties, or combine positions at any time.
Key Results Areas:&nbsp;
Efficient and effective performance in this position ensures:
<ul>
<li>Faculty and instructional development programs and trainings are effectively developed, implemented, and assessed;</li>
<li>Courses are reviewed and timely feedback for improvement is provided to faculty;</li>
<li>Required Compliance Assist reports are completed in a timely manner;</li>
<li>Faculty and staff development events are planned and held in a timely and organized manner, within budget;</li>
<li>College policies, procedures, and practices are followed.</li>
</ul>
Job Requirements:&nbsp;
Required: Master’s Degree in Education, Instructional Design, Instructional Technology or related discipline.





.





Preferred: Terminal degree in Adult Learning, Education, Instructional Design, Instructional Technology or related discipline.
Years of Experience: Minimum 4 years of experience teaching and designing courses in higher education, including a minimum of 2 years of experience developing and delivering training utilizing adult learning principles.&nbsp;
Part-time work experience is calculated at 50% credit of full-time work experience.
Skills/Abilities:
<ul>
<li>Experience with current communication, collaboration, and academic/media technologies</li>
<li>Experience with Learning Management Systems</li>
<li>Knowledge of instructional design methodologies</li>
<li>Knowledge of accessibility standards as they pertain to teaching and learning</li>
<li>Demonstrated record of developing and managing innovative and effective teaching and learning technology services for a diverse community of learners</li>
<li>Knowledge of copyright laws and intellectual property standards for course development. · Knowledge of accessibility laws and recognized accessibility standards (WAI, Section 508 of the Rehabilitation Act), for information and communication technology.</li>
<li>Knowledge of universal design principles in course and training development.</li>
<li>Strategic planning and project management.</li>
<li>Identify and analyze training and learning needs and construct appropriate learning objects, activities and assessments.</li>
<li>HTML and CSS coding (website and course/training design)</li>
<li>Graphic design: Familiarity with Adobe Creative Suite.</li>
<li>Multimedia production (recording, editing, captioning).</li>
<li>Research of High Impact Practice areas of focus.</li>
<li>Experience managing multiple projects and events effectively</li>
<li>Strong verbal and written communication</li>
<li>Able to engage in the College’s mission and values</li>
<li>Maintain skills and competencies in current and new instructional design, modes of delivery, emerging technologies, and types of courses (face to face, hybrid, online).</li>
<li>Experience with facilitating online education, leveraging digital platforms and tools to create engaging learning experiences for remote audiences.</li>
<li>Meticulous attention to detail and commitment to producing high-quality work</li>
<li>Strong public speaking and presentation skills to effectively communicate ideas to both small and large audiences in various settings.</li>
<li>Excellent team development abilities; able to motivate, guide, and collaborate with cross-functional groups to achieve shared objectives.</li>
<li>Experience with strategic decision-making; able to analyze situations, weigh options, and make thoughtful choices that align with broader goals and objectives.</li>
<li>Experience looking for innovative ways to improve processes and pioneer new approaches that drive growth.</li>
<li>Able to be adaptable, flexible, and resilient in the face of changing priorities and unexpected circumstances.</li>
<li>Have broad knowledge of best practices, regulations, and technologies related to teaching and learning to help faculty and staff enhance instruction and solve pedagogical problems.</li>
</ul>
Complexity &amp; Creativity: 
High levels of critical thinking are required to effectively execute this job. This position requires practical knowledge of college policies and procedures, SACSCOC guidelines, and Department of Education rules and regulations. A high amount of analytical and creative ability is essential for the job. They are expected to have broad knowledge of best practices, regulations, and technologies related to teaching and learning to help faculty and staff enhance instruction and solve pedagogical problems.
Magnitude of Impact: 
The breadth of the impact of the outcomes of this position are varied, but have the potential to reach college-wide as any training and development introduced through this department will touch every academic and college division in some capacity. Considering the scale of potential impact, any issues that arise may range from minimally complex and easily remedied to highly complex issues that require multifaceted problem-solving skills. Most issues would likely be observed within a few weeks either side of implementation and may be remedied through the leadership of this position, the PACE Director, or in dire cases, the Vice President of Academic Affairs.
Responsibility for Accuracy: 
Typical errors in accuracy occur in scheduling, reporting, and/or budgeting. All scheduling, reporting, and budgeting decisions are reviewed by the Director, PACE and/or the Vice President of Academic Affairs increasing the likelihood that errors would be noted and corrected. The effect of such errors would be nominal and easily remedied.
Budgetary:
In the absence of the PACE Director, this position has the authority to authorize payments for all related purchases. The individual in this position provides input on faculty development resource allocation needs to the PACE Director on the college-wide Faculty Development budget maintained through the Office of Academic Affairs.
Judgement and Decisions:
This position entails a great amount of independent decision making, including logistical, and administrative decisions in the absence of the PACE Director. With supervisor review/approval, the Assistant Director makes purchasing decisions.
Nature of Contacts: 
Academic Deans
Campus Deans
Executive Director of Human Resources
Director of Talent Management
Director of Career Development
Director of Distance Education
Executive Director of Institutional Effectiveness, Assessment and Planning
Director of Advising
Assistant Vice Presidents Academic Affairs
Assistant Vice President of Student Affairs/Dean of Students
Executive Director of Equity &amp; Compliance
(Above interaction needed to provide or get information, collaborate on initiatives)
Purchasing Coordinator
Accounts Payable Manager
Contract Specialist
(Above interaction needed to provide or get information)
Full-time Employment Benefits:
<ul>
<li>Insurance Options: Health, Dental, Vision, Life, Short/Long-term Disability, FSA/HSA&nbsp;</li>
<li>Wellness Incentive Program, if enrolled in health plan</li>
<li>Educational Assistance: Fee Waiver, Spouse/Dependent discounts, Audit/Non-Credit, Reimbursement Program</li>
<li>Employee Assistance Program</li>
<li>Retirement Options: Tennessee traditional pension plan option (TCRS), 401k with $100 company match, 457, 403b</li>
<li>Employee Discount program with over 900+ companies</li>
<li>14 Paid Holidays/Year Includes paid days off the last week of December</li>
<li>Sick Leave Bank</li>
<li>Longevity Pay</li>
<li>Many opportunities for professional development</li>
</ul>
Special Instructions to Applicants:&nbsp;To be considered for a position at Pellissippi State, you must create an on-line application. Your skills, abilities, qualifications, and years of experience will be evaluated using only what is recorded on your application. Work experience that is&nbsp;not&nbsp;listed on the application will not be considered towards compensation. Please note: attaching a resume does not substitute for completion of the application form. Part-time work experience is calculated at 50% of full-time experience. Please note: to scan, upload, or attach documents, a computer and scanner are available at the Hardin Valley Campus Educational Resources Center, if needed.
Pellissippi State Community College is an EEO/AA/Title VI/Title IX/Section 504/ADA employer
If you have any problems or questions please contact Human Resources at Pellissippi State Community College’s Human Resource Office at 865-694-6607 or by email at&nbsp;<a href="mailto:recruiting@pstcc.edu" target="_blank">recruiting@pstcc.edu</a>.
If you are interested in this position, click on&nbsp;Apply&nbsp;located below or&nbsp;Apply Now&nbsp;in the upper right-hand corner.&nbsp;
#mrp


      Assistant Director, Pellissippi Academic Center for Excellence (PACE)
    

Title: Next Steps Advisor
Institution:&nbsp;Jackson State Community College
Job Summary
The Next Steps Advisor is a staff position designed to provide holistic advising and support services targeting adult learners to ensure student retention and success. Additionally, students are assisted with navigating next steps after their certificate or degree completion at Jackson State Community College should they wish to transfer to a four-year institution. The Next Steps Advisor will report to the Director of Advising and collaborate with other advisors, administrative staff, and faculty to oversee the college’s effectiveness in meeting the needs of students. 
Job Duties
<ul>
<li>55% - Help Assigned Students: Monitor, coach, and advise an assigned caseload of students each fall and spring semester through progression metrics Provide academic advising to adult learners for all student majors via in-person, email, telephone, or Zoom appointments Refer students to on and off campus resources to meet their needs outside of the classroom (i.e. tutoring, food pantry, housing assistance) Reach out to students based on a faculty-driven early alert system Work with students on Program of Study requirements Assist students with degree planning for both Jackson State and their desired four-year institution Assist students in creating Academic Plans for financial aid appeals and Fresh Start applications Advise students on the university transfer process; assist in hosting annual transfer fair Assist students with developing strategies to aid in success in the classroom to promote student retention and success (i.e. time management, study skills tips, one-on-one tutorials of commonly used platforms for class) Instructing students on how to be prepared for an advising session (i.e., accessing degree works, course choices, graduation planning, time management) Track relevant student data using excel and Argos - (Essential)</li>
<li>25% - Help Other Students: Assist with planning and facilitation of orientation Creation/implementation of nudging campaign utilizing email and text software for fall and spring semesters Promote innovative and high impact practice policies and procedures that result in improving student success and retention Assist with the maintenance of records for assigned students Provide the Director of Advising with the information necessary for monitoring project effectiveness as required - (Essential)</li>
<li>10% - Other Grant-Specific Duties: Work closely with designated faculty to proactively reach out to an assigned caseload of students based on class attendance, participation, grades, and other issues concerning the successful completion of a course Work with a statewide team to implement the Tennessee Coaching Project, an effort led by the Tennessee Board of Regents Attend and engage in professional development opportunities as part of the Tennessee Coaching Project In partnership with JSCC’s IR Office, collect and submit data for the Tennessee Coaching Project Communicate and collaborate with other statewide team members in the Tennessee Coaching Project Attend and engage in bi-weekly calls with the leadership team for the Tennessee Coaching Project - (Essential)</li>
<li>10% - Other Campus Duties: Actively participate in professional development opportunities to close the equity gap and increase student success Actively participate in professional development opportunities pertaining to advising and success coaching in order to stay up to date on best practices and research in the respective fields Participate in various committees on campus and in the community at large in order to promote professional development Help provide regular advising training opportunities Perform other duties as assigned - (Marginal)</li>
</ul>
Minimum Qualifications
Possession of a bachelor's degree from an accredited college or university
Preferred Qualifications
Experience in higher education involving programs and services that focus on advising or increasing enrollment, retention, and graduation. Experience working in education with a focus on equity, adult learners, and students of diverse backgrounds.
Knowledge, Skills, and Abilities
Knowledge of equity and diversity issues in communities and education Knowledge and understanding of College organization, goals and objectives, and policies and procedures Program management and negotiating skills, including ability to establish a schedule and budget and work within the same Knowledge and proficiency in computers, especially Microsoft Office applications Possess strong oral and written communication skills Strong knowledge of student support programs and ability to make proper referrals Possess excellent organizational and interpersonal skills Ability to meet deadlines with attention to detail Ability to work independently and take initiative and responsibility for scheduling individual sessions with students Ability to asses and provide recommendations for additional assistance as needed for student well-being Ability to work a flexible schedule to include occasional evening and weekend assignments Ability to work in a multi-ethnic and multi-cultural environment with students, faculty and staff Ability to establish and maintain good relations on and off campus. 
Pay Rate: $43,888 - $51,120 Annual salary depending on eligible experience which is defined by the current compensation plan.
Exempt
Open Until Filled: Yes. For best consideration apply by August 22, 2024.
Note:&nbsp;This position is part of a grant-funded project titled, “Pathways to Success for Adults with Some College but No Degree.” This project is funded through a grant by Ascendium Education Group to the Tennessee Board of Regents.Grant funding has been approved through June 2025.
Special Instructions to Applicants:
To be considered for this position we require an attached resume, cover letter, and unofficial transcripts.&nbsp; &nbsp;
A completed satisfactory background check will be required before hire.&nbsp;


      Next Steps Advisor
    

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Title:&nbsp;Enrollment Services Specialist I
Pay Rate: $33,060 - $40,310.00/salary. To be considered for the position and in determining pay, all related work experience must be listed on the application.

Type of Appointment:&nbsp;Full-Time
Department: Enrollment Services
Work Location: 2 -Hybrid (3 days a week on campus, 2 remote)
Position Number: 650760
Required Documents Needed to Upload at Time of Application:
·&nbsp;&nbsp;&nbsp;&nbsp;Resume
·&nbsp; &nbsp;&nbsp;Unofficial Transcripts
·&nbsp;&nbsp;&nbsp;&nbsp;Three Professional References (See below)
Reference check requirements:&nbsp;
Non-supervisory roles: three (2) current or former supervisors and one professional reference.
Personal references (friends, clergy, customers, relatives) are not considered acceptable references.
Job Summary: This position is responsible for providing holistic, cross-trained, support to students, parents/families, and other campus community members in the onboarding areas of admissions, registration, financial aid, records and advising. Employees will carry knowledge of all aspects of Enrollment Services and the College, along with knowledge of their area of expertise and usage of the college computer systems for information retrieval and reporting.
Admissions responsibilities include, but are not limited to: application, advising of and assisting with holds, making any applicable testing appointments, making advising appointments, myPellissippi navigation, and assisting students with registering for new student orientation. Financial Aid responsibilities include but are not limited to: financial aid applications (FAFSA and State), reviewing outstanding requirements (verification), uploading documents, and advising of Financial Aid statuses. This position will assist with all Admissions, Records and Financial Aid Tier 1 and Tier 2 tasks (for a complete list please see attached). As the central contact for current students: advise students on how to get in contact with professors/administrators, advise on policies and general information.&nbsp; For visitors and all others: advise on school and community events. The position provides a student-focused, holistic approach to quality service in order to provide an exceptional, seamless service experience that supports student success and institutional goals of recruitment, retention and graduation.
Essential Functions:
60% Serve as the frontline customer service contact for Student Services.
<ul>
<li>Assist students/parents with all onboarding/enrollment questions. Assess student needs and provide direct assistance to students in helping them apply to Pellissippi state, enroll in classes, collect documents, apply for funding and help them understand the appropriate forms, processes, and procedures for all areas of Enrollment Services.</li>
<li>Provide individual assistance to students including but not limited to analyzing and troubleshooting individual needs and assisting with on-line self-service accounts (view/change their personal information, apply for financial aid: FAFSA, state aid and scholarship applications, complete needed requirements).</li>
<li>Provide information to students, parents, staff, and general public regarding all enrollment and financial aid questions and/or requirements, including but not limited to myPellissippi navigation, transcripts, payments, advising, testing, orientation, secure document upload, alerts and general information about the college and events in person, via telephone, email, US mail, and on-line using extensive knowledge of FERPA, College policy, State, and Federal Regulations.</li>
<li>Collect, scan, download and update financial aid documents via various forms of electronic or non-electronic submission.&nbsp;</li>
<li>Work with each student holistically to create social belonging, build rapport and establish the Start Strong mentality to increase student success and retention.</li>
<li>Educate student body by assisting at recruitment events throughout the year.</li>
<li>Participate in scheduled phone and chat shifts and monitor phone queue. Respond to Start Strong emails, including those regarding specific financial aid, admissions, records and cashiering questions.</li>
</ul>
5% Function as a critical link or liaison between customers and PSCC by making referrals to student affairs, academic divisions, counselors, instructional staff and other PSCC staff members when needed.
15% Responsible for a specific area of focus/expertise within one of the following: Consortium Agreements, Knowledgebase, Communications, Student Ambassadors training, hiring and scheduling, and Spanish Translation/International Students. This area of focus will be concentrated on throughout the year and the individual over the focus will be in charge of all needed training of other staff members, outreach to students and updating all material to ensure accuracy and up to date information.
5% Participate in on-going training/professional development in the following areas; admissions, registration, financial aid, cashiering and advising.
10% Utilize applicable software programs/websites such as but not limited to: MyPellissippi, Banner (INB and SSB), Argos, BDMS, FAST, ETC, Studentaid.gov, TSAC portal, TNReconnect.gov, etc…and provide guidance to students/parents on how to navigate the applicable websites and assist students with accessing account information including, but not limited to: interpreting registration holds, providing prerequisite overrides, uploading secure documents, and clarifying financial aid and admissions requirements.&nbsp;
5% Other duties as assigned to support the Start Strong Center.
Key Result Areas: 
-The total of students assisted virtually and in person in a timely and accurate manner.
-The number of students referred to other campus resources.
-Total calls, emails and chats compared to team averages.
-Average call duration compared team average.
-Graduation rates.
-Enrollment headcount.
-Overall retention rates for full time and part time students.
The goal for this position is to help the student holistically in one centralized location with all their questions.&nbsp;&nbsp;
Job Requirements: Bachelor’s Degree and 2 years of call center or customer service experience, an Associate’s degree and 3 years of call center or customer service experience or a high school diploma and 5 years of call center or customer service experience is required for this position.
Part-time work experience is calculated at 50% of full-time experience.
Complexity &amp; Creativity: 
<ul>
<li>Interacting with a large group of diverse students makes interpersonal skills crucial for this position.</li>
<li>Must be consistent in giving appropriate answers/guidance to students. Required to maintain knowledge of current policies, procedures, and standards to achieve consistency when helping students and families.</li>
<li>Ability to prioritize while performing multiple tasks.</li>
<li>This position requires confidentiality in all matters.</li>
<li>Must be dependable.</li>
<li>High degree of initiative and ability to work well independently and/or with a team is a must.</li>
<li>Being proficient in a second language would be helpful, but is not required</li>
<li>Able to engage in the college’s mission and values</li>
</ul>
Magnitude of Impact: 
Student onboarding affects a multitude of departments within Student Affairs and the outcomes are evident immediately, within days or long-term depending on the issue. If difficult problems arise, an intervention would be appropriate from a supervisor. This position has contact with the following areas on a regular basis:
Financial Aid, Admissions/Records, Student Account Services, Advising, Counseling, Trio, Pellissippi Pantry, Veterans Services, Testing, Career Development, Disability Services, Helpdesk, Academic Support Services, Student Engagement &amp; Leadership, Stay Strong Student Success Center, Student Care and Advocacy, etc.
Responsibility for Accuracy: 
Typical errors encountered:
<ol>
<li>
<ol>
<li>Advising a student regarding if they should drop a class due to their financial aid status. If the wrong advice is given, it can affect their aid and they could lose their Hope or state scholarship or federal aid. The student would need to complete a refund appeal, Satisfactory Academic Progress appeal or/and state aid appeal.</li>
<li>If the employee takes the incorrect documentation or if the documentation is not completed correctly, the student’s financial aid can be lost or delayed.</li>
<li>If a student submits the incorrect application they could be ineligible for financial aid or unable to proceed with a consortium.</li>
<li>If documentation is not collected for residency a student may be assessed out of state fees instead of in state fees.</li>
<li>Assisting a student with registering for a course outside their degree plan could delay their time to graduate and prevent the disbursement of financial aid.</li>
</ol>
</li>
</ol>
Financial Impact:
Inadequate job performance could result in loss of revenue from student attendance when questions are not answered in a timely fashion regarding the enrollment process (admission, financial aid, testing, advising).&nbsp; Inattentiveness causes error and improper entries, resulting in dissatisfied students, increased work, and effects employee morale.
Budgetary: 
Not directly responsible for the budget but does provide the Director of the Start Strong Center with input for needed supplies, materials, travel, and professional development needs.
Judgement &amp; Decisions: 
With the appropriate training, this position requires the employee to make independent decisions as much as possible without the Director of the Start Strong Center’s approval.
This position is able to add and remove holds based on information in the account. The employee checks documents if needed and makes enrollment decisions based on what is seen on the account. This position provides overrides with appropriate documentation. Decisions are not reviewed, but employees must be diligent to ensure their actions are in the best interest of the student and the college.&nbsp;
Nature of Contacts: 
This position will have contact with the general public when they inquire about enrolling and with our current student population.&nbsp; This position must work with other departments on campus (Records, Financial Aid, Communications Center, Advising, Stay Strong Student Success) on a regular basis.&nbsp; This position will also interact with academic departments regarding students or policies and procedures.&nbsp;
The majority of interactions with others involves providing essential information to current and prospective students, as well as, college visitors and community members. In order to distribute correct information, we communicate with other departments within the college on a regular basis
Physical Demands:
This position requires that an employee be able to stand and sit for lengths of 30 minutes or more. Employees must be able to stand up and sit down frequently as they are working with students. Employees should be able to bend, turn and lift up to 15 pounds. During peak times, June, July and August employees may be on their feet for the duration of their shift (7.5 hours) without much time to sit between students.&nbsp;
Hazards: 
Employees could develop wrist or hand issues from typing and using a computer. Employees could develop some lower back, neck and shoulder pain from constantly standing and sitting. Additionally, employees are standing on concrete a large part of their day so may develop foot, knee or back pain and swelling. Employees are working with large amounts of different people every day so may be at a higher risk of getting the common cold, flu or viruses.
Full-time Employment Benefits:
​• Insurance Options Health, dental, vision, life, short/long-term disability, FSA/HSA Wellness Incentive Program, if​&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; enrolled in health plan
​• Educational Assistance Fee Waiver Spouse/Dependent discounts Audit/Non-Credit Reimbursement Program
​• Employee Assistance Program
• Retirement options Tennessee traditional pension plan option (TCRS) 401k with $50 company match/457/403b
• Employee Discount program with over 900+companies
• 13 Paid Holidays/Year Includes paid days off the last week of December
• Sick Leave Bank
​• Longevity Pay
• Many opportunities for professional development
Special Instructions to Applicants:&nbsp;To be considered for a position at Pellissippi State, you must create an on-line application. Your skills, abilities, qualifications, and years of experience will be evaluated using only what is recorded on your application. Work experience that is&nbsp;not&nbsp;listed on the application will not be considered towards compensation. Please note: attaching a resume does not substitute for completion of the application form. Part-time work experience is calculated at 50% of full-time experience. Please note: to scan, upload, or attach documents, a computer and scanner are available at the Hardin Valley Campus Educational Resources Center, if needed.
Pellissippi State Community College is an EEO/AA/Title VI/Title IX/Section 504/ADA employer
If you have any problems or questions please contact Human Resources at Pellissippi State Community College’s Human Resource Office at 865-694-6607 or by email at&nbsp;<a href="mailto:recruiting@pstcc.edu" target="_blank">recruiting@pstcc.edu</a>.
If you are interested in this position, click on the link to the left to apply.
#mrp
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