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Salesforce Configuration Analyst (ARCH Program) - University Advancement

companyWashington University In St. Louis School of Arts&Sciences
locationEast Bldg, Clayton, MO 63105, USA
PublishedPublished: 2/3/2024
Full Time

Scheduled Hours

40

Position Summary

The Salesforce Configuration Analyst is responsible for design, development, configuration, testing, implementation, and maintenance of Salesforce application functionality to aid University Advancement in meeting its goals. Analyst delivers solutions to Advancement by completing declarative development within the Salesforce platform. Examples of this include but are not limited to creating custom objects and fields, editing page layouts, creating, and editing list views, developing simple and complex formulas for custom formula fields, creating, and editing flows, and building validation rules to provide users with the most relevant experience possible.

Job Description

Primary Duties & Responsibilities

Application Lifecycle Activities

  • Reviews business requirements and ask thoughtful questions to ensure the right solution.
  • Assists with resolving tickets and providing feedback about additional analysis needed or questions that must be answered prior to work.
  • Participates in all Agile ceremonies and provide input to the pointing process and retrospectives.
  • Configures, monitors, maintains, tests and debugs declarative development.
  • Follows established change management processes.
  • Participates in development reviews and adhere to development standards.
  • Conducts QA on completed work according to documented acceptance criteria.
  • Assists as needed with researching and evaluating new technology, products, specialized hardware and tools to optimize development and functionality of applications.
  • Makes recommendations to management and customers.
  • Ensures that tasks are completed as assigned, taking corrective action to stay on schedule.
  • Analyzes and documents existing processes as they relate to information technology solutions.

Support

  • Supports complex operational activities and recoveries.
  • Coordinates with software vendors and external service providers.
  • Troubleshoots escalated bugs and provide fixes.
  • Provides off hours support, as needed.

Leadership

  • Provides, cultivates, and fosters excellent customer service.
  • Promotes adherence to departmental standards.
  • Acts as a source of direction, training, and guidance for less experienced staff.

Performs other duties as assigned.

Preferred Qualifications

  • Five years relevant technology experience.
  • Certified Salesforce Platform App Builder, Platform Developer, or Salesforce Administrator.
  • Four years of relevant technology experience including Salesforce declarative development.
  • Extensive experience with Salesforce declarative development.
  • Experience working in higher education, with strong preference given to candidates with experience in advancement/fundraising.
  • Experience in a higher education technology environment, especially with Affinaquest or Salesforce.
  • Understanding of best practices in Salesforce development and administration.
  • Supports teammates at all times and in any way necessary to maintain a productive, energetic, efficient and dynamic team.
  • Communicates effectively and frequently both verbally and in writing with other members of the team.
  • Collaborates with other teammates to provide assistance, and expertise, as well as to receive expert input and assistance from others delivering the best solution and experience for the customer.
  • Possesses an aptitude for patience, professionalism, tactfulness, and empathy.
  • Enthusiastic and committed to helping others and exhibit the ability to quickly assess the specific needs of the customer to determine an appropriate course of action.
  • Ability to quickly defuse stressful or anxious situations.
  • Advanced technical knowledge of application systems and analysis, as well as industry best practices.
  • Ability to research and implement new technologies in specialty or related areas.
  • Strong communication and collaboration skills, with the ability to work as part of a team and independently.
  • Champion continual improvement of internal processes and procedures.
  • Ability to consult with clients and higher-level technicians and analysts to resolve technical problems and ensure customer satisfaction.
  • Ability to interact with customers to discuss and recommend alternative technical solutions.
  • Ability to work extra hours and recognize the need to do so.
  • Ability to adjust scheduled time.
  • Ability to adjust to change and demands on time.

Required Qualifications

  • Bachelor’s degree in a technical discipline such as Computer Science.
  • Four years of relevant technology experience including Salesforce declarative development.
  • Or equivalent combination of education and experience.

Grade

G13

Salary Range

$64,700.00 - $110,500.00 / AnnuallyThe salary range reflects base salaries paid for positions in a given job grade across the University. Individual rates within the range will be determined by factors including one's qualifications and performance, equity with others in the department, market rates for positions within the same grade and department budget.

Accommodation

If you are unable to use our online application system and would like an accommodation, please emailCandidateQuestions@wustl.eduor call the dedicated accommodation inquiry number at 314-935-1149 and leave a voicemail with the nature of your request.

Pre-Employment Screening

All external candidates receiving an offer for employment will be required to submit to pre-employment screening for this position. The screenings will include criminal background check and, as applicable for the position, other background checks, drug screen, an employment and education or licensure/certification verification, physical examination, certain vaccinations and/or governmental registry checks. All offers are contingent upon successful completion of required screening.

Benefits Statement

Personal

  • Up to 22 days of vacation, 10 recognized holidays, and sick time.
  • Competitive health insurance packages with priority appointments and lower copays/coinsurance.
  • Want to Live Near Your Work and/or improve your commute? Take advantage of our free Metro transit U-Pass for eligible employees. We also offer a forgivable home loan of up to $12,500 for closing costs and a down payment for homes in eligible neighborhoods.
  • WashU provides eligible employees with a defined contribution (403(b)) Retirement Savings Plan, which combines employee contributions and university contributions starting at 7%.

Wellness

  • Wellness challenges, annual health screenings, mental health resources, mindfulness programs and courses, employee assistance program (EAP), financial resources, access to dietitians, and more!

Family

  • We offer 4 weeks of caregiver leave to bond with your new child. Family care resources are also available for your continued childcare needs. Need adult care? We’ve got you covered.
  • WashU covers the cost of tuition for you and your family, including dependent undergraduate-level college tuition up to 100% at WashU and 40% elsewhere after seven years with us.

For policies, detailed benefits, and eligibility, please visit: https://hr.wustl.edu/benefits/

EEO/AA Statement

Washington University in St. Louis is committed to the principles and practices of equal employment opportunity and especially encourages applications by those from underrepresented groups. It is the University’s policy to provide equal opportunity and access to persons in all job titles without regard to race, ethnicity, color, national origin, age, religion, sex, sexual orientation, gender identity or expression, disability, protected veteran status, or genetic information.

Diversity Statement

Washington University is dedicated to building a diverse community of individuals who are committed to contributing to an inclusive environment – fostering respect for all and welcoming individuals from diverse backgrounds, experiences and perspectives. Individuals with a commitment to these values are encouraged to apply.