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Lead

Lead

locationUnited States
PublishedPublished: 2/14/2024
Full Time

13-Feb-2024

Lead

Campus Services

64987BR

Position Description

  • Oversees the function of the general service, checker, kitchen, pot and laundry employees while facilitating a team environment.
  • Directs the work of employees as assigned
  • Responsible for following the opening and closing procedures of the dining facility as assigned.
  • Utilizing knowledge of food allergies/intolerances, directs students/guests to safe menued items and food storage areas such as refrigeration, freezer, and dry storage. Informs students/guests on foods to avoid by knowing the menu items and the ingredient listings or by referring them to the person in charge.
  • Must ensure labels and signs are accurate, visible and properly displayed.
  • Accountable for coverage of unexpected staff shortages.
  • Responsible for unit keys while on duty.
  • Responsible for assigned catering services.
  • Supports all events as assigned to include but not limited to setup, execution and clean up.
  • Troubleshoots issues, concerns and feedback received from students, guests and staff and reports back to the management team in a timely manner.
  • Perform Checker’s position as needed. Ensures cash handling and Micros and/or Blackboard operation meet HUDS standards.
  • Responsible for the oversight of maintaining the cleanliness and sanitation of the serving lines, serving area, dining room, dish room, kitchen, pot and laundry areas.
  • Must take and record temperatures of hot and cold foods and record in the log book during meal periods. Must decide on corrective action when needed and inform management of actions taken.
  • Monitors serving lines during meals to ensure quality and quantity is suitable to provide for customer demand.
  • Ensures presentation of food, cleanliness of food holding areas, appropriate serving utensils provided and clear, visible and accurate labels are properly displayed.
  • Reports malfunctioning equipment to management in a timely manner.
  • Recycles products per policy and procedure.
  • Accurately fills out sanitation food service records as required. Informs person in charge when corrective action is needed.
  • Follows sanitation standards in compliance with all regulatory agencies including Harvard Environmental Health and Safety regulations.
  • Communicates effectively and works cooperatively and respectfully with a diverse set of staff, management team and guests.
  • Complies with State of Massachusetts and Dining Services’ “Food Employee Illness Policy”.
  • Represents HUDS to students, faculty, staff and guests in a positive and professional manner.
  • Works to meet the mission and core values of Harvard University Dining Services with enthusiasm and a spirit of cooperation.
  • Attends trainings as assigned.
  • Maintains current certifications as required.
  • Performs other duties as assigned.

Basic Qualifications

  • High School Diploma or equivalent.
  • Must have proficiency with the English language (speaking, reading and writing).
  • Two+ years of experience in commercial food service or hospitality industry.
  • ServSafe certification required within one year of employment.
  • Must possess basic computer skills and have the ability to learn various business applications
  • Must have basic math skills and ability to perform basic fiscal tasks. This includes, but is not limited to cash handling, analyzing digital and analog thermometers and other measuring devices.
  • Must be knowledgeable of food allergies and intolerances.
  • Must be able to follow directions.
  • Must be neat in appearance and comply with proper dress code as designated by HUDS.
  • Must be able to work independently and as part of a team.
  • Must have strong multi-tasking skills.
  • Must be able to work in a fast-paced diverse environment.
  • Must have excellent communication skills.
  • Must be able to work cooperatively and respectfully with a diverse set of staff, management and guests.
  • Must be customer service oriented.

Additional Qualifications and Skills

  • Supervisory experience.
  • Previous experience working in a University environment preferred.

Physical Requirements

  • Routine: must be able to lift 50 lbs. without restrictions.
  • Continuous: standing, walking, lifting, manual dexterity, reaching, handling, bending.
  • Frequent:    push/pull, bending, ascending and descending stairs and ladders.
  • Occasional: climbing, squatting, sitting, kneeling.

Additional Information

Emergency Status Designation: Essential

Note: This job description may vary or change based on the needs of the business.

The health of our workforce is a priority for Harvard University. With that in mind, we strongly encourage all employees to be up-to-date on CDC-recommended vaccines.
 

Work Format Details

This position is based primarily on-campus, in Massachusetts. This may include in-person during emergency situations (if applicable). Additional details will be discussed during the interview process. Certain visa types may limit work location. Individuals must meet work location sponsorship requirements prior to employment.

Benefits

We invite you to visit Harvard's Total Rewards website (https://hr.harvard.edu/totalrewards) to learn more about our outstanding benefits package, which may include:

  • Paid Time Off: 3-4 weeks of accrued vacation time per year (3 weeks for support staff and 4 weeks for administrative/professional staff), 12 accrued sick days per year, 12.5 holidays plus a Winter Recess in December/January, 3 personal days per year (prorated based on date of hire), and up to 12 weeks of paid leave for new parents who are primary care givers.
  • Health and Welfare: Comprehensive medical, dental, and vision benefits, disability and life insurance programs, along with voluntary benefits. Most coverage begins as of your start date.
  • Work/Life and Wellness: Child and elder/adult care resources including on campus childcare centers, Employee Assistance Program, and wellness programs related to stress management, nutrition, meditation, and more.
  • Retirement: University-funded retirement plan with contributions from 5% to 15% of eligible compensation, based on age and earnings with full vesting after 3 years of service.
  • Tuition Assistance Program: Competitive program including $40 per class at the Harvard Extension School and reduced tuition through other participating Harvard graduate schools.
  • Tuition Reimbursement: Program that provides 75% to 90% reimbursement up to $5,250 per calendar year for eligible courses taken at other accredited institutions.
  • Professional Development: Programs and classes at little or no cost, including through the Harvard Center for Workplace Development and LinkedIn Learning.
  • Commuting and Transportation: Various commuter options handled through the Parking Office, including discounted parking, half-priced public transportation passes and pre-tax transit passes, biking benefits, and more.
  • Harvard Facilities Access, Discounts and Perks: Access to Harvard athletic and fitness facilities, libraries, campus events, credit union, and more, as well as discounts to various types of services (legal, financial, etc.) and cultural and leisure activities throughout metro-Boston.

Job Function

Hospitality & Dining Services

Department Office Location

USA - MA - Cambridge

Job Code

230007 Dining Room Service, Lead

Work Format

On-Site

Sub-Unit

Dining Services

Salary Grade

000

Department

Dining Services/ Dunster-Mather

Union

21 - Hotel, Rest Emp Int Loc 26

Hourly Rate and/or Rate Range

26.04 - 27.67

Time Status

Part-time

Pre-Employment Screening

Criminal, Drug Testing, Employment, Identity

Schedule

Sunday 6:00am - 3:00pm
Friday 5:00pm - 9:00pm
Saturday 4:30pm - 8:30pm

Commitment to Equity, Diversity, Inclusion, and Belonging

Harvard University views equity, diversity, inclusion, and belonging as the pathway to achieving inclusive excellence and fostering a campus culture where everyone can thrive. We strive to create a community that draws upon the widest possible pool of talent to unify excellence and diversity while fully embracing individuals from varied backgrounds, cultures, races, identities, life experiences, perspectives, beliefs, and values.

EEO Statement

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, gender identity, sexual orientation, pregnancy and pregnancy-related conditions, or any other characteristic protected by law.

LinkedIn Recruiter Tag (for internal use only)

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