Gatton Student Center Service Representative-Student

Gatton Student Center Service Representative-Student

locationFayette County, Lexington, KY, USA
PublishedPublished: 11/30/2023
ExpiresExpires: 2/28/2024
Student Affairs and Services
Part Time
Posting Details

Job Title
Gatton Student Center Service Representative-Student

Requisition Number

Department Name
3DH40:Aux Services - Student Center

Work Location
Lexington, KY

Salary Range

Type of Position

Position Time Status

Required Education

Must be a full-time undergraduate or graduate UK student for Spring 2024.
Must be in good academic standing with the university.

Required Related Experience


Required License/Registration/Certification


Physical Requirements
  • Lifting, pushing, or pulling objects up to 50lbs
  • Long periods of sitting at the information desk
  • Standing and or walking for up to eight hours
  • Working in all weather conditions
  • Exposure to high noise levels

Flexible Scheduling between 7 am – Midnight throughout the week and on weekends. Building hours are subject to change with academic holidays and breaks.

Job Summary

A Student Service Representative of the Gatton Student Center ( GSC ) Student Hospitality Team is responsible for staffing the Information Desk, assisting various departments under Auxiliary Services, directing guests and clients to nearby locations (on and off campus), providing information to patrons, setting up events, and assisting with other event needs for clients using the meeting spaces in the building. The position would report to the student Building Manager on staff and Student Program Specialist.

Some duties include, but not limited to:
Customer Service
  • Furnish customers and clients with outstanding service by remaining alert and responsive to their requests. Anticipate patron’s needs and respond with enthusiasm and urgency.
  • Provide information about the campus, its academic and non-academic functions, and the community in general.
  • Manage all components of the desk including Lost and Found, printing service, and directions. Always ensure cleanliness of work area.
  • Transfer front desk telephone calls to appropriate University Departments.
  • Interact professionally and warmly with clients via phone calls or walk-ins.
  • Respond calmly, effectively, and with urgency to reasonable on-the-fly client and Student Program Specialist requests for set-up alterations or building management needs.
  • Practice situational awareness when conducting building laps and managing the front desk.

  • Perform hospitality needs for events within the Gatton Student Center when instructed by Building Manager or Student Program Specialist
  • Always abiding by state fire code regulations when faced with space constraint issues focusing on the Student Centers goal around accessibility.
  • Assist with equipment facility upkeep and report maintenance issues, including door functions, digital signage, technology malfunctions, and building maintenance (examples include spills, overflows, signs, flooring, and damage to GSC property).
  • Regularly perform routine Building Laps and tasks posted on 7Points.
  • Respond calmly and effectively to emergency situations to ensure health and safety of occupants in facility. Some examples include accidents and injuries and inclement weathe.
  • Report detailed information to patrons, building managers and Student Program Specialist according to training handbook instructions when these situations arise.
  • Assist Building Managers with additional event and facility management tasks when called upon.
Skills / Knowledge / Abilities
  • Customer Service Skills
  • Dependability/Reliability
  • Positive and Helpful Attitude
  • Conflict Management
  • Critical Thinking Skills
  • Adaptability
  • Strong Time-Management Skills
  • Initiative
  • Observant
  • Public Relation Skills
  • Takes Direction Well
  • Excellent Verbal and Written Communication Skills
Does this position have supervisory responsibilities?

Preferred Education/Experience
  • Strong customer service skills with a passion for helping others and creating positive experiences for all.
  • Interest in Events, Hospitality, and Facility Management
  • Strong Campus Involvement or the desire to be more involved
  • Must be able to relate to and create a welcoming environment for ALL guests of the university.
  • Should passionately and genuinely represent the culture of the campus.
  • Must work closely with other GSC staff members and positively contribute to the team environment.

Deadline to Apply

University Community of Inclusion

The University of Kentucky is committed to a diverse and inclusive workforce by ensuring all our students, faculty, and staff work in an environment of openness and acceptance. We strive to foster a community where people of all backgrounds, identities, and perspectives can feel secure and welcome. We also value the well-being of each of our employees and are dedicated to creating a healthy place to work, learn and live. In the interest of maintaining a safe and healthy environment for our students, employees, patients and visitors the University of Kentucky is a Tobacco & Drug Free campus. 


As an Equal Opportunity Employer, we strongly encourage veterans, individuals with disabilities, women, and all minorities to consider our employment opportunities. 


Any candidate offered a position may be required to pass pre-employment screenings as mandated by University of Kentucky Human Resources. These screenings may include a national background check and/or drug screen.