The Enrollment Counselor position at Pacific Oaks supports all recruitment, admissions, and advising efforts at the college. Additionally, it helps with activities by handling communications, information and paper flow with prospective and admitted students. The successful candidate will be an articulate, organized, results driven, a dynamic and enthusiastic leader, and a team player.
This position is located in Pasadena and reports directly to the AVP of Admissions.
ESSENTIAL JOB FUNCTIONS:
- Provide excellent customer service to prospective students throughout the full admission recruitment process
- Meet daily expectations for outbound dials, set campus consultations
- Meet with prospective students to counsel on completing Admissions requirements, discusses academic programs, admission options, and financial aid opportunities and conducts campus tours.
- Meet/exceed Admission benchmark goals
- Availability to work evening shifts and a rotating Saturday shift as needed
- Follow up with prospects and applicants by phone and written correspondence.
- Plan and coordinate on-campus Information Sessions and Open Houses for prospective students
- Regularly attends the school department staff meetings
- Assist new and continuing students with registration process
- Follow up with admitted/current students to ensure they maintain part-time/full-time status
- Liaise with corresponding departments to support the admissions team
- Ensure students meet with Faculty Advisors to outline program completion plans
- Track and document all communication with Inquiries, applications and students through Salesforce and Campus Vue
- Contributes to a work environment that encourages knowledge of, respect for, and development of skills to engage with those of other cultures or backgrounds.
- Performs other duties as assigned.
REQUIRED KNOWLEDGE, SKILLS & ABILITIES:
- Sales knowledge, skill and experience; in addition to person-to-person account management experience
- Consultative approach to answering questions, addressing concerns and assisting with enrollment decisions
- Highly accountable to monthly goals, performance expectations
- Ability to establish rapport and build relationships with prospective students
- Demonstrated ability to multi-task, organize, manage time while meeting and/or exceeding expectations and goals
- Demonstrated ability to work independently and collaborative with little supervision in an fast-paced environment
PREFERRED KNOWLEDGE, SKILLS & ABILITIES:
- Keep current on CFP, HD and SOE programs information and State licensure requirements
- Understanding of and experience with non-traditional student populations
- Keeps current on credential program information and the schools credentialing requirements
- Excellent written and verbal communication skills; accuracy and attention to detail
- Possess professional interaction, personal networking and constituency building skills; and possess interesting, dynamic, articulate, credible and fluid group presentation skills
- Ability to meet annual inquiry plans as recorded weekly
- Inquiry generation and effective inquiry follow-up capability
- Self-directed and highly motivated, high activity action taking recruiting students
- Executing continuous high volume contact, mapping out efficient travel logistics, coordinating and conducting events, sustaining high levels of diverse activity and multi-tasking under strict deadlines
- Knowledge of the education industry
- Demonstrated, consistent results producer.
- Enrollment, academic advising knowledge/experience
- Ability to guide prospective students through the university admissions process and overcome any obstacles that may arise
- Excellent written and verbal communication required
- Excellent ability to speak in public and conduct presentations for large groups and one on one.
- Possess a positive and enthusiastic attitude to promote a healthy work environment.
- Ability to travel evenings and weekends; possess valid driver’s license
- Ability to work evenings/weekends and have a flexible schedule
- Self-motivated, goal-oriented, results driven
- Bachelor’s degree required with minimum of 1 years' experience in college admissions, recruitment or sales preferred; OR a minimum of 5 years' history in an enrollment/admissions position in nontraditional higher education recruitment;
- Minimum 1-2 years’ experience in college admissions, recruitment or student services preferred.
- Experience working with non-traditional students
- Sales Knowledge or Sales Experience
PHYSICAL REQUIREMENTS (based on a typical week):
C = Constant(over 66% of time)
F =Frequent(34%-66% of time)
O = Occasional(1%-33% of time)
- Lifting/carrying under 10 lbs. – O
- Pushing/pulling under 10 lbs. – O
- Reaching outward – O
- Sitting – C
- Standing – O
- Bending – O
- Walking on normal surfaces – F
- Typing/keyboarding/ten-key – C
- Fine handling/grasping – O
- Repetitive motion (hands) – O
Compensation & BenefitsThis opportunity is budgeted at $20.00-21.50 base compensation. Additional compensation factors may impact total compensation. To learn more about our competitive benefits and additional rewards, including generous paid time-off, medical and dental insurance coverage, life and disability insurance, retirement plan with employer contribution, multiple flexible spending accounts, tuition reimbursement, click the link below.
Pacific Oaks is an Equal Opportunity Employer.
Pacific Oaks participates in E-Verify and verifies identity and employment eligibility of all persons hired.
The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. Pacific Oaks offers equal employment opportunities to all persons without regard to race, color, ethnicity, religion, sex, sexual orientation, national origin, age, marital status, physical or mental disability, parental status, housing status, source of income or military status, in accordance with applicable federal, state and local EEO laws.