Clerk IV - Business, Science, Technology, Engineering and Mathematics

locationHolyoke, MA, USA
PublishedPublished: 11/28/2023
ExpiresExpires: 2/26/2024
Administrative Staff
Full Time
2 - 4 Years

Holyoke Community College is housed on a multi-million-dollar, 135-acre campus, equipped with state-of-the art technology in specialized learning facilities. HCC serves over 9,000 students annually, and provides a variety of recreational and cultural activities, from sports programs to music festivals, for students and community members alike. The college's strongest assets continue to be an innovative spirit, a sincere concern for students and a commitment to strive for even greater success. These are the values which have created a tradition of excellence spanning more than six decades, and which are enabling Holyoke Community College to meet today's challenges.

Join the vibrant BSTEM Division at Holyoke Community College as a Clerk IV, championing equity-driven initiatives that shape the educational journey of our diverse student community. Under the guidance of the Division Dean, this pivotal role supports a dynamic array of departments and programs dedicated to fostering culturally responsive experiences. As a crucial team member, you'll directly assist the Division Dean, Associate Dean, and various programs within BSTEM, ensuring smooth administrative operations and contributing to an environment that cultivates academic triumph, progression, and inclusivity. 

  1. Serves as the first point of contact for the BSTEM Division Office in the Marieb Building, to respond courteously and knowledgeably to questions and requests from faculty, staff, visitors and current and prospective students.
  2. Assists with daily administrative tasks supporting faculty in BSTEM Marieb Division Office, such as maintaining faculty mailboxes, collecting and distributing mail, assisting faculty with the office copier, distribution of keys to BSTEM staff, posting faculty absences, and forwarding sick and time off communications received from faculty and staff. 
  3. Works with BSTEM Division programs to submit work orders to resolve maintenance issues and repairs. Keeps the Division administrative staff and department chairs informed of the progress of work orders, from submission to completion.
  4. Collaborates with Facilities, IT, and Student Records to conduct regular review of classroom equipment, and conveys equipment needs to department chairs.
  5. Keeps administrative staff in the BSTEM Division informed about the division's routine operations and needs as they arise.
  6. Provides administrative support for the Director of the STEM Starter Academy to assist with planning and coordinating the logistics of events. 
  7. Works collaboratively with the Director of the STEM Starter Academy and other grant Principal Investigators to create purchase orders, and hourly and stipend contracts.
  8. Performs other related duties as needed to support the BSTEM Division goals and objectives.

*A comprehensive list of duties may be found at the Massachusetts Human Resources Division- Classification Specification under the “Clerk Series” series.  https://www.mass.edu/forfacstaff/classificationspecs/home.asp

Are you excited and interested in this role but don't meet every requirement? We encourage you to apply anyway. A  LinkedIn Gender Insights study  shows that women and people of color are less likely to apply to jobs unless they meet every qualification.

Holyoke Community College is dedicated to Equity, Diverse, Inclusive, and Belonging, so we genuinely courage you to apply even if your experience doesn't align perfectly with every qualification in the job description.

EQUIVALENCY STATEMENT:   We welcome and encourage applicants, who do not meet the qualifications as stated below, to put in writing precisely how their background and experience have prepared them for the responsibilities of this position. It is preferred that this document be uploaded separately from the resume, cover letter, and references. Applicants who do not meet the minimum qualifications and do not have an equivalency statement will not be considered for the position.

  • Three years of full-time or equivalent part-time experience in office work or substitutions for experience as described in State Classification Specifications*;
  • High School Diploma or equivalent;
  • Computer proficiency with Google Workspace; Microsoft Office programs, such as Word and Excel and Zoom;
  • Strong interpersonal skills and problem-solving ability;
  • Ability to work independently or as part of a team;
  • Ability to work in a fast-paced office and a proven record of working cooperatively and flexibly as part of a team;
  • Ability to multitask, set priorities, and maintain positive attitudes at times of increased workload;
  • Ability to communicate well, both orally and in written format;
  • Good organizational skills with strict attention to detail and accuracy;
  • Ability to collect, organize, and handle confidential information;
  • Demonstrated commitment to diversity, equity and inclusion and the ability to work effectively with all faculty, staff and students;
  • Ability to build rapport quickly with a diverse community of staff, faculty and students;
  • Associate’s degree or higher;
  • Familiarity with Zoom room management
  • Experience working in a community college setting
  • Understanding of the importance of Hispanic Serving Institution
  • Experience in a college support service setting
  • Bilingual/Bicultural

Full-time, AFSCME unit position

Bi-Weekly salary:  $1,667.36 Grade 13, plus a comprehensive State benefits package.  

Funding Source: State
Hours:   37.5/week

- All candidates must have legal authorization to work in the United States. HCC is not sponsoring H1B Visa. 
- Pre-Employment Background check, including Criminal History will be conducted for all positions.

Holyoke Community College is an affirmative action/equal opportunity employer and does not discriminate on the basis of race, color, national origin, sex, disability, religion, age, veteran status, genetic information, gender identity or sexual orientation in its programs and activities as required by Title IX of the Educational Amendments of 1972, the Americans with Disabilities Act of 1990, Section 504 of the Rehabilitation Act of 1973, Title VII of the Civil Rights Act of 1964, and other applicable statutes and college policies. The College prohibits sexual harassment, including sexual violence. Inquiries or complaints concerning discrimination, harassment, retaliation or sexual violence shall be referred to the College’s Affirmative Action and/or Title IX Coordinator, the Massachusetts Commission Against Discrimination, the Equal Employment Opportunities Commission or the United States Department of Education’s Office for Civil Rights.


Years of experience

  • 2 - 4 Years