Business Systems Analyst
Financial Administration (FAD) is dedicated to advancing Harvard University’s teaching and research mission by stewarding its resources; providing support, guidance, and consultation; ensuring compliance with University and federal guidelines; mitigating risk; pursuing operational excellence; and promoting the financial health of the University.
The Office of the Controller (OC) within Harvard University’s Financial Administration Department is dedicated to supporting the teaching, research, and service missions of the Harvard community by providing efficient and effective financial and administrative services, by enabling access to information and resources, and by promoting the financial health and security of each unit and of the University as a whole.
Reporting to the Senior Manager, Student Account Systems, the Business Analyst works as a member of the systems team to support configuration, testing, reporting, and project management for Oracle’s PeopleSoft Campus Solution enterprise student system. The ideal candidate will enjoy solving complex system problems independently, be quick to master new software, thrive in a team setting, and be committed to excellent customer service.
Specific duties include, but are not limited to:
- Functional system administration of Oracle’s Campus Solutions software, managing complex and detailed setup and configuration.
- Independently troubleshoot and solve system problems as they arise, identifying root causes, and proposing and implementing solutions.
- Develop a comprehensive understanding of how changes to setup and configuration in Campus Solutions affect our business and other business areas.
- Manage Harvard’s tuition calculation process, which assesses nearly $700 million annually of tuition, health insurances, and other required fees. Responsible for all aspects of this process, including independently working with schools to prepare, schedule, test and implement tuition calculation each term. Writes and maintains SQL criteria. Manages implementation of rules for new programs or schools. Troubleshoots problems and implements solutions.
- Works independently with customers around the University, takes a leadership role in projects to develop and implement complex processes and systems. Works closely with HUIT, Student Accounts staff, and schools to analyze problems, brainstorm solutions, draft specs, request changes, communicate with stakeholders, coordinate release scheduling, create test scripts, perform testing, and sign off on changes.
- Create, update, and troubleshoot reports using Oracle Campus Solutions, Oracle Business Intelligence, Oracle SQL Developer, and other tools.
- Assess business outcomes, analyzing internal and external processes on an ongoing basis, identifying areas for improvement, and proposing and implementing changes.
- Create and maintain process documentation, manages online content on University websites for internal and external use.
- Additional responsibilities as assigned.
- Minimum of two years’ post-secondary education or relevant work experience
Additional Qualifications and Skills
The following Additional Qualifications are strongly preferred. If you meet some, but not all, you are still encouraged to apply; we value employees with a willingness to learn.
- Ideal candidate will possess five years of experience, including two years’ relevant experience working with administrative systems.
- Ability to quickly assimilate new technology and/or applications.
- Exceptional analytic skills and problem-solving abilities and excellent verbal and written communication. Fluent in MS Office.
- Proven ability to deliver quality work in a fast-paced, customer-focused environment and experience with relational databases including SQL.
- Familiarity with Oracle Campus Solutions or other integrated student information systems strongly preferred, and with managing student financial and data records. Knowledge of CSS, HTML, XML and XSL.
- Experience using reporting tools to write queries, and writing test scripts, documenting business processes, and managing complex system configuration.
- Knowledge of Microsoft Office (Excel, Word, and Outlook) and comfort with web-based applications.
- Ability to remain calm in stressful situations.
Certificates and Licenses
- Completion of Harvard IT Academy specified foundational courses (or external equivalent) preferred
- Work is performed in an office setting
Please provide a cover letter with your application.
- Harvard University requires pre-employment reference and background screening.
- We are unable to provide work authorization and/or visa sponsorship.
- This position has a 90-day orientation and review period.
The health of our workforce is a priority for Harvard University. With that in mind, we strongly encourage all employees to be up-to-date on CDC-recommended vaccines.
Harvard University IT plays an important role in supporting Harvard's commitment by seeking to create, procure and deploy technologies that are accessible to all, including and especially those who live with disability. Harvard welcomes individuals with disabilities to apply for positions and participate in its programs and activities. If you would like to request accommodations or have questions about the physical access provided, please contact our University Disability Resources Department.
Work Format Details
FAD supports hybrid work where business and team needs allow. This position is primarily remote and will require commuting to campus 1-2 days a month from a commutable state (Massachusetts, Connecticut, Maine, New Hampshire, Rhode Island, or Vermont). Additional travel to campus may be necessary based on business needs and the nature of work. Examples include bi-annual or quarterly Town Halls, critical business meetings, or other work events. Additional details will be discussed during the interview process. All remote work must be performed within one of the Harvard Registered Payroll States, which currently includes Massachusetts, Connecticut, Maine, New Hampshire, Rhode Island, Vermont, New Jersey, New York, Certain visa types and funding sources may limit work location. Individuals must meet work location sponsorship requirements prior to employment.
More about FAD:
Within and across the University, we aim to be exemplary colleagues, trusted partners, valued advisors, and agents of positive change.
Within our own community, we aspire to:
- Engage with respect, honesty, and integrity
- Cultivate equity, diversity, inclusion, and belonging
- Welcome innovation, collaboration, and flexibility
- Enjoy our work, grow professionally, and aim for the extraordinary
Learn more about Financial Administration (harvard.edu) and our eight reporting units. (https://finance.harvard.edu/)
We invite you to visit Harvard's Total Rewards website (https://hr.harvard.edu/totalrewards) to learn more about our outstanding benefits package, which may include:
- Paid Time Off: 3-4 weeks of accrued vacation time per year (3 weeks for support staff and 4 weeks for administrative/professional staff), 12 accrued sick days per year, 12.5 holidays plus a Winter Recess in December/January, 3 personal days per year (prorated based on date of hire), and up to 12 weeks of paid leave for new parents who are primary care givers.
- Health and Welfare: Comprehensive medical, dental, and vision benefits, disability and life insurance programs, along with voluntary benefits. Most coverage begins as of your start date.
- Work/Life and Wellness: Child and elder/adult care resources including on campus childcare centers, Employee Assistance Program, and wellness programs related to stress management, nutrition, meditation, and more.
- Retirement: University-funded retirement plan with contributions from 5% to 15% of eligible compensation, based on age and earnings with full vesting after 3 years of service.
- Tuition Assistance Program: Competitive program including $40 per class at the Harvard Extension School and reduced tuition through other participating Harvard graduate schools.
- Tuition Reimbursement: Program that provides 75% to 90% reimbursement up to $5,250 per calendar year for eligible courses taken at other accredited institutions.
- Professional Development: Programs and classes at little or no cost, including through the Harvard Center for Workplace Development and LinkedIn Learning.
- Commuting and Transportation: Various commuter options handled through the Parking Office, including discounted parking, half-priced public transportation passes and pre-tax transit passes, biking benefits, and more.
- Harvard Facilities Access, Discounts and Perks: Access to Harvard athletic and fitness facilities, libraries, campus events, credit union, and more, as well as discounts to various types of services (legal, financial, etc.) and cultural and leisure activities throughout metro-Boston.
Department Office Location
USA - MA - Cambridge
I0857P IT Business Analysis Prfss III
Hybrid (partially on-site, partially remote)
Office of the Controller
00 - Non Union, Exempt or Temporary
Commitment to Equity, Diversity, Inclusion, and Belonging
Harvard University views equity, diversity, inclusion, and belonging as the pathway to achieving inclusive excellence and fostering a campus culture where everyone can thrive. We strive to create a community that draws upon the widest possible pool of talent to unify excellence and diversity while fully embracing individuals from varied backgrounds, cultures, races, identities, life experiences, perspectives, beliefs, and values.
We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, gender identity, sexual orientation, pregnancy and pregnancy-related conditions, or any other characteristic protected by law.
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